Reviews
Great staff
I was in a rush to get a car and the staff worked very hard to make sure I had everything taken care of the same day. I thought everyone I worked with was very knowledgeable and helpful, especially Charles. The staff clearly had a team approach, and worked hard to make sure all of my questions were answered. I was and am very satisfied with my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sheila, congratulations on your new car! We strive to ensure that no question or concern goes unanswered, and it's encouraging to know that Charles and our team were able to show you the knowledgeable and personalized service you deserve. We look forward to working with you again! Also, remember to find us on Facebook and Twitter for dealer news and specials. Best, Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Willing to work with you
Salesman, Lee, was helpful in getting prices to us as we shopped around and was able to get the exact car we wanted from another dealer in another state.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thank you for writing this review! Lee is a great people person, and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. I hope that you are enjoying your new car! We appreciate your business, and we look forward to seeing you again! Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great service!!!
I had to have a repair. I was set up quickly. On the day that I needed to drop off my car. The staff was great!! I am very happy to have my car back all fixed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Clarence's excellent customer service!
Our salesman Clarence was very patient and helpful. He made my car buying experience a pleasant one. His professional yet friendly demeanor assisted with calming any fears I may have had when I first entered the dealership. I admit, I was hesitant at first due to my previous experience with car salesmen; however, at Joe Rizza Ford this wasn't the case. After much research and discussion, Clarence was answering all my questions and didn't seem to get bothered if I asked the same question a different way. I'm satisfied with my purchase and I would most definitely recommend him to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nina, thank you for this fantastic review! We strive for 100% customer satisfaction, and I am very pleased to hear that Clarence provided you with well-informed and pleasant car-buying experience. I hope that you are enjoying your new car! We appreciate your business and look forward to serving you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and other fun stuff. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Excellent Customer Service, Clean facilities
Rizza's found the problem I was having on my Lincoln MKX. I, had taken my car to Triapelli's but they couldn't find the issue I was having, Rizza's did and fixed the problem. Extremely satisfied, Thany You Rizza's
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, it's our pleasure to provide top quality service, and we're thrilled to hear that your experience reflected this dedication! We appreciate your business and let us know if there's anything else we can do for you! Also, be sure to follow us on Facebook and Twitter for dealer news and specials. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com
An honorable dealership
Mr. Rizza, Gary Precin, John Lavigne, Miles, Brian, and Halmdi treat everyone with respect and a member of the family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, thank you for this fantastic review! Our team will be thrilled to hear how their great customer service has produced another satisfied customer. I'll be sure to pass along your kind words. We appreciate your business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Speed and courtesy of Service Department
Inadequate amount of parking when shopping for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jacqui, I am pleased to hear that your overall experience with us was so positive. However, I apologize for the inconvenience caused in regards to our parking. We appreciate your business, and if you would like to discuss these matters further, please contact me at your earliest convenience. Sincerely, Linda Tew - Marketing Director - ltew@rizzacars.com
Lovemyedge
We love how the dealership treats us. Our service advisor, Charles, is always warm and pleasant and greets us with a smile. He is upfront in telling us what is going on with our car. The other staff at Rizza Ford are great. We get fantastic service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jill, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I'm thrilled this commitment has been made evident to you during your many visits. I'll be sure to pass along your compliments to Charles and to the rest of the service staff. We greatly appreciate your loyalty to our dealership! Please keep us updated if there's anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service advisor Crystal
Crystal my service advisor was able to get me an appointment in a timely manner. I explained my problem with MFT and she assured me that it would be fixed. She always has a upbeat personality and takes care of her customers needs. A special accommodation for Crystals service is highly suggested.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to leave us this great feedback, Gary! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear Crystal took such great care of you. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Great Service
I brought my vehicle in for a regular maintenance. In the past, it took 2 hours or more. I was in and out in 45 minutes. Loved the fast service.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Andres, thank you for taking the time to share your thoughts. I'm sorry to hear about the wait during your last visit; however, I am glad that your experience this time was a positive one. Our primary focus is to provide each and every guest with a friendly and efficient visit, and your feedback will certainly be taken into consideration. We appreciate your business, and we look forward to serving you again in the future! Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com