Gale Toyota

I bought a used truck, had issues, they didn't care if I did and were VERY disappointing in speaking, helping me. Several trips to attend to things the salesman assured me their maintenance people look at, well, those guys need glasses. Crack in wind shied !! door noises and not detailed looking vehicle upon delivery. Folks stay away from these guys.

If you want a great buying experience for a Toyota, go see Rob Apted at Gale Toyota. He was very courteous and absolutely did not pressure me into buying the car I bought (2014 Toyota Coralla LE). Got me approved on a busy Saturday and I drove off the lot same day. When I went to drop off the title to the car I traded in, I talked to him about some concerns with the car (front bumper loose, one hubcap different from others, etc.) We scheduled an appointment for today to detail the car and he stated that he would take care of my concerns and he did. I would highly recommend him to anyone looking for a Toyota. Thanks Rob.

Don't believe a word they tell you, they just give you numbers you want to hear then the deal changes once you really get down to it. I only really had a problem with Chris and the GM, they promised the world. The only problem is, I questioned everything, the numbers just didn't add up. I drove to three other Toyota dealers and shared the numbers I was given and they just laughed. All three of these dealers where within $20 of each other on the payment. Not Gale, $180 less than everyone else, you know what they say, if it seems to good to be true it probably is.

Went there for a trade was already a Toyota customer their service sucks spent 6 hrs in there. They are all about the money and not the customer. I will never ever go back. Only reason I'm giving them one star is because I have no choice. I advise everyone to go elsewhere. Any other Toyota dealer but this one.

So you're going to go to Gale Toyota for a new car??..DON'T!!! Picked up my new Camry SE, drove it into my garage....What's this??!! A hanging rear molding!! Called my salesman and he sets up an appointment with service for me. I go...they put it up on the lift, easy fix. OK. So then I see my car parked outside..all done they say. But when I look it is still hanging??!! AND now there are deep scratches by the molding. Back into service...tell them it's not fixed and about the scratches. Up goes the car again on the lift for the 2nd time, this time with the Service Manager. He says "you made the scratches by the molding" ???!!! Finally get the molding attached. But no apologies from ANYONE. There's more, but you folks reading get the point. TO ALL THE PEOPLE AT GALE TOYOTA...1) GET TO WORK AND DO YOUR JOB AND 2) LEARN HOW TO DELIVER A CAR. BTW - I did get a note by snail mail from Gale Toyota, asking me to write a nice piece for YELP and Google+. Consumers - you've been warned!

Worst place ever to buy a car ! Sleazy, crreepy sales people ! Not welcoming at all, and are only focused on making their sales happen. Took them forever to get my car registered and for license plates. Hoping they take some steps to improve their customer service and be more polite and professional to customers.

This woman should not be a managaer! She was very unprofessional and made me uncomfortable

I had an appointment for 3:30 pm on 5/20/15 Went 1hr early at 2:15pm and waited until 3:40 pm , my car was still parked out side to be taken in for service , so I left without having oil change , service advisor lady not even said we are sorry ( just gave the key to me ) Just for oil change I waited I waited too long I should have gone to local station and get better service More one thing Service dept has NO service parking for customer , customers parks them self and than walk to service entrance Other Toyota dealer has service drive thru service which gale Toyota doesn't have , and when the car us done service , tech parks the car out side and customers has to look for their car where was park ( that's very bad ) no respect

I am an African-American woman, who is an Environmentalist, Civil Rights Attorney and a member of the Hartford City Council. I found Gale Toyota Dealership through multiple searches for a new hybrid vehicle. These searches were conducted by my former husband, who is a manager at a dealership in the New Haven area. I was looking for a new Hybrid vehicle that was both reliable and cost efficient. An African-American woman by the name of Barbara Hodges was my Sales Representative at Gale Toyota. Ms. Hodges was an outstanding Sales Representative. I found her to be fair, patient, professional, well informed, and always on time for even impromptu meetings. She answered all of my questions, introduced me to outstanding staff, including Doug, who assisted me at length with my financing, and I even got to meet other staff, including the service staff who would be working with me once my vehicle needed to be serviced. Barbara Hodges made sure my first service appointment was made before I left, my vehicle was washed, clean and ready to roll, and my gas tank was full. She spent a considerable amount of time making sure that I knew how to start a hybrid vehicle, turn it off, dr4ive it, use the smart keys, and that I understood the importance of the key code in the event that I was out of town and lost my keys. She, of course, made sure that all of the required information was thoroughly understood, and even gave me directions as to how to get to the dealership. She was extremely patient, even though she had to deal with my former husband, who is a manager at a dealer manager in Connecticut. In two days, I was able to drive out with my new Toyota Cambry Hybrid, in the color I wanted, with all of the features that I wanted, and more importantly, Barbara Hodges explained to me, very patiently, exactly what I needed to know to have a positive ownership experience with my new Hybrid vehicle. Barbara Hodges is an extremely valuable asset to the Gale Toyota dealership, and she certainly made sure that I received fast, reliable and professional service, truly with a smile. Her sense of humor and sense of humanity really came through, as did Doug's, when he assisted me in completing my financial application and made sure that I had and understood all of the financial information and insurance options that I required prior to taking ownership of the vehicle. This was the quickest, and most positive experience I have ever had in purchasing a vehicle. I absolutely will be referring other customers to Gale Toyota in Enfield. Cynthia R. Jennings, Esq.

After having a dramtic experience with my previous car catching fire, I was caught in the market of buying a new car unexpectedly. I test drove a few different vehicles including the Nissan Maxima, Chevy Impala, Subaru Legacy, Ford Tourus the Honda Accord, and of course the Camry XSE. I love the Camry, but that isnt the only reason why I bought it. I bought it because Barbara and Mike were fantastic. Not only did they make the car buying experience seem simple, but answered all my questions, reviewed all the product knowledge of the car with me, and worked with me to get everything financed easily and quickly. A very warm thank you to them both. I highly recommend them to everyone looking to buy a new car.