Reviews
Write a reviewAmazing Experience!
Charlie?s made the car buying / leasing experience enjoyable. Sam from the sales staff was a great guy and made the process simple. Rich and the other managers were great people and a pleasure to do business with. Charlie?s was a low pressure comfortable car buying experience. I definitely will go back next time we are looking for a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mrs.A.
Most enjoyable car buying experience I've ever had! From Sam in sales, all the way through the process, the Charlie's Family was wonderful. And I also know from previous experience that when I need service, Charlie's Service Department will be just as great to deal with. Thanks for putting me in the car of my dreams!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Toyota
We are very happy with our experience buying a new car at Charlie's Toyota in Augusta Maine. Everyone was pleasant and we felt no pressure to buy a car, we felt everyone was accommodating. Matt, our salesman was esprecially helpful explaining the Avalons many features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best car buying experience I've ever had!
Excellent experience from making contact with BDC online, received a no hassle price by e-mail I thought was just to get me there. When arrived I was met by Kevin "Internet Sales Manager". He welcomed me to Charlie's Toyota in Augusta and introduced me to my sales rep "Jaret" . I was in and out in less than an hour in my new 2017 Toyota Rav4 LE for less than what I was quoted at another Toyota dealership for a used 2014 Rav4 LE 23000 miles! After I met everyone Including the Owner I thanked them for a No hassle No bait and switch car buying experience.. I also have to mention that I was referred to Charlie's Toyota by a woman at my bank that just purchased a vehicle there the week before. She said Whatever you do Don't buy a new car until you get a quote from Charlie's, Thank you Hanna! hope you enjoy your referral check:)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tops for Sales and Service
Leased my 2nd car from Charlie's. Been going there for 17 years. Excellent service in buying, leasing and repair... I would not think of going someplace else . Best prices around too. The staff really cares and are trustworthy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great team and service!
I worked with Jaret and the team and everyone was great! This was my first leased car and I was afraid of getting the cliche "classic car salesman" who would push me into something I wasn't ready for. Jaret was hardly that and listened to what I was looking for and made it happen. Very professional and nice to work with. Happy to be a customer at Charlie's Toyota!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Highlander
Treated well and professionally. A good deal. Would recommend this dealer to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm back at Charlie's!
I bought a new vehicle here because of our experience with the service dept. Bought our last vehicle someplace else and that won't ever happen again! Charlie's has the best service bar none! Happy to be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Customer Service!
I bought my first Toyota five years ago at Charlies Toyota,the customer service was absolutely great!My credit wasn't the best at the time but they had a goal to provide me with the Corolla I wanted and by the end of the day I went home with my new car! Just recently I decided it was time to trade for a new car,I had a couple of cars in mind but I kept thinking about the pleasant experience I had at Charlies and some of the less than pleasant times I had at other dealerships,also I was really stuck on the reputation of Toyota. So needless to say I got a beautiful Toyota Corolla,in the color I wanted and the new features that I love. Thank you Kurt Mackenzie for being so helpful and for taking the time to go over the new features. Thanks to all of of you at Charlies Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cars to keep!
I will continue to buy all my cars from Charlies! I always have great service without the typical pushy salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
