Reviews
I've been looking for a particular car for over a year
I've been looking for a particular car for over a year and had been into many dealerships in and near Illinois. Once William, one of the sales managers, stepped up to help me, he found the car I wanted in just 5 minutes! Despite my frustration, anger, and annoyance, William was polite, sensitive, and stayed professional. I returned to get my deposit back and walk away. Instead, within a week I owned my "unicorn" (unicorns are mythical). I even am enjoying a couple of trinkets along with my new Corolla Cross - especially the little multi-tool I now use every day! Even though someone else at this dealership wouldn't consider my 20-year-old car as a trade-in, William let me trade it in. That was a huge factor in helping me to decide to stick with this dealership and got rid of my headache of trying to sell it on my own. There were a lot of bumps along the way with this purchase, but William made it right. I was very specific on what I did and didn't want on a car and had a huge learning curve because cars have changed a lot in the past 20 years. Chicago Northside Toyota felt comfortable, quiet, well-staffed and immaculate each time I was in there. There was always someone to greet customers at all doors. The waiting area is very comfortable and spread out enough to not feel like a courtroom. As a side note about a different dealership- I didn't last 5 minutes in Leader Toyota either time I went there and felt like I was in The Twilight Zone. I gave them 2 chances. I happily bought my previous car from Grossinger - but the new management is obviously going for a different clientele, and I was uncomfortable.
I've been looking for a particular car for over a year
I've been looking for a particular car for over a year and had been into many dealerships in and near Illinois. Once William, one of the sales managers, stepped up to help me, he found the car I wanted in just 5 minutes! Despite my frustration, anger, and annoyance, William was polite, sensitive, and stayed professional. I returned to get my deposit back and walk away. Instead, within a week I owned my "unicorn" (unicorns are mythical). I even am enjoying a couple of trinkets along with my new Corolla Cross - especially the little multi-tool I now use every day! Even though someone else at this dealership wouldn't consider my 20-year-old car as a trade-in, William let me trade it in. That was a huge factor in helping me to decide to stick with this dealership and got rid of my headache of trying to sell it on my own. There were a lot of bumps along the way with this purchase, but William made it right. I was very specific on what I did and didn't want on a car and had a huge learning curve because cars have changed a lot in the past 20 years. Chicago Northside Toyota felt comfortable, quiet, well-staffed and immaculate each time I was in there. There was always someone to greet customers at all doors. The waiting area is very comfortable and spread out enough to not feel like a courtroom. As a side note about a different dealership- I didn't last 5 minutes in Leader Toyota either time I went there and felt like I was in The Twilight Zone. I gave them 2 chances. I happily bought my previous car from Grossinger - but the new management is obviously going for a different clientele, and I was uncomfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear about your experience with William at Chicago Northside Toyota and your journey to find your Corolla Cross. It’s wonderful to know that he was able to assist you so efficiently and professionally despite any frustrations you had along the way. We strive to make every visit as comfortable and welcoming as possible, and it’s great to hear you appreciated our clean and friendly environment. Thank you for choosing us to help with your car purchase and for sharing your experience. We hope you enjoy your new vehicle and all the trinkets that came with it! Please visit us again soon! Sincerely, Moe Mustafa - mmustafa@blautogroup.com - 773-728-5000
Excelente servicio muy bien atendido Me tendió Patricio
Excelente servicio muy bien atendido Me tendió Patricio Cornejo muy buen servicio de él muchas gracias
Excelente servicio muy bien atendido Me tendió Patricio
Excelente servicio muy bien atendido Me tendió Patricio Cornejo muy buen servicio de él muchas gracias
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Muchas gracias por tus amables palabras, Fredy. Nos alegra saber que recibiste un excelente servicio de Patricio Cornejo en Chicago Northside Toyota. Apreciamos tu reconocimiento y esperamos verte nuevamente pronto. ¡Que tengas un gran día! Sincerely, Moe Mustafa - mmustafa@blautogroup.com - 773-728-5000
Truly a pleasant experience buying my car.
Truly a pleasant experience buying my car. Beautiful Facility, shopping inside is a plus during Winter
Truly a pleasant experience buying my car.
Truly a pleasant experience buying my car. Beautiful Facility, shopping inside is a plus during Winter
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jerry! We’re thrilled to hear that you had a pleasant experience while purchasing your car at Chicago Northside Toyota. We're glad you enjoyed our beautiful facility, especially during the winter months. We look forward to welcoming you back for your next visit! Sincerely, Moe Mustafa - mmustafa@blautogroup.com - 773-728-5000
Very poor experience.
Very poor experience. No one could answer any questions. The service they said required immediate attention could have been deferred. Extremely poor communication and the advice entirely unreliable. Without question the worst service a do appointment I've ever had. What's surprising is that my previous experience was excellent, but I noticed that the staff was all new.
Very poor experience.
Very poor experience. No one could answer any questions. The service they said required immediate attention could have been deferred. Extremely poor communication and the advice entirely unreliable. Without question the worst service a do appointment I've ever had. What's surprising is that my previous experience was excellent, but I noticed that the staff was all new.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Richard. I appreciate your feedback regarding your recent service visit to Chicago Northside Toyota. We understand how important it is to receive reliable and consistent service, and it's disappointing to hear that your experience did not meet your expectations, especially compared to your previous visit. Your comments will help us improve our operations and training to better serve our customers in the future. I encourage you to reach out directly to discuss your experience further, as I value the opportunity to address any issues and restore your confidence in us. We hope to have the chance to serve you better in the future. Sincerely, Peter Solber - psolber@blautogroup.com
Great service, great price, I love my vehicle!
Great service, great price, I love my vehicle! Alex, Rick and Nick are the BEST! Signed, JB
Great service, great price, I love my vehicle!
Great service, great price, I love my vehicle! Alex, Rick and Nick are the BEST! Signed, JB
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us! We appreciate your kind words for Alex, Rick and Nick. Come back and see us any time! Sincerely, Moe Mustafa - mmustafa@blautogroup.com - 773-728-5000
After a bad experience in the morning with a service
After a bad experience in the morning with a service advisor, the manager contacted me, and I was able to successfully complete the service in a positive way thanks to Xemena, who provided me with excellent assistance. I don’t remember the manager’s name, but he was also very kind over the phone.
After a bad experience in the morning with a service
After a bad experience in the morning with a service advisor, the manager contacted me, and I was able to successfully complete the service in a positive way thanks to Xemena, who provided me with excellent assistance. I don’t remember the manager’s name, but he was also very kind over the phone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We appreciate your understanding after the initial issue, and I’m thrilled to hear Xemena was able to assist you effectively. We strive to provide the best service at Chicago Northside Toyota, and your feedback helps us improve. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again! Sincerely, Peter Solber - psolber@blautogroup.com
I called Wednesday around 8 pm to reserve a vehicle.
I called Wednesday around 8 pm to reserve a vehicle. Mariah said, it's only can be done in store by appointment. She said the only appointment avaliable is on Saturday. So, I wanted to confirm the appointment before I head out there, they said the vehicle is sold. They don't accept walk-in customers to buy a vehicle like a normal dealer. That's a crappy customer service.
I called Wednesday around 8 pm to reserve a vehicle.
I called Wednesday around 8 pm to reserve a vehicle. Mariah said, it's only can be done in store by appointment. She said the only appointment avaliable is on Saturday. So, I wanted to confirm the appointment before I head out there, they said the vehicle is sold. They don't accept walk-in customers to buy a vehicle like a normal dealer. That's a crappy customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us. I understand your frustration regarding the reservation process and the communication about the vehicle's availability. At Chicago Northside Toyota, we strive to provide excellent service and appreciate your feedback on this matter. Please feel free to reach out directly if you would like to discuss this further and work toward a better experience. Your satisfaction is important to us. Sincerely, Moe Mustafa - mmustafa@blautogroup.com - 773-728-5000
Shopped 3 Toyota dealerships, this was by far the best
Shopped 3 Toyota dealerships, this was by far the best experience. Talk to Nate in Sales…he is great. The sales managers, William and Octo helped me make it happen to my specific needs. Thx Guys!
Shopped 3 Toyota dealerships, this was by far the best
Shopped 3 Toyota dealerships, this was by far the best experience. Talk to Nate in Sales…he is great. The sales managers, William and Octo helped me make it happen to my specific needs. Thx Guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Daniel! I'm thrilled to hear that you had the best experience at Chicago Northside Toyota. It’s wonderful to know that Nate, William, and Octo provided you with the support you needed. I appreciate your kind words and hope to see you again next time for your automotive needs! Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000
Thanks again for the quota enjoy best service is in the
Thanks again for the quota enjoy best service is in the service dept on the first floor
Thanks again for the quota enjoy best service is in the
Thanks again for the quota enjoy best service is in the service dept on the first floor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear you had a great experience here at Chicago Northside Toyota. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000
Had a good time buying my new Toyota today!
Had a good time buying my new Toyota today! Alex Katsnelson was very helpful and lead me through the process well!
Had a good time buying my new Toyota today!
Had a good time buying my new Toyota today! Alex Katsnelson was very helpful and lead me through the process well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Chicago Northside Toyota! We are thrilled to hear about your positive experience buying your new Toyota. Alex will be delighted to hear your kind words. We appreciate your feedback and look forward to seeing you again! Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000