The Autobarn Mazda of Evanston

During a recent visit to your service department for scheduled maintenance, I had a disappointing experience with one of your representatives, Jamie Mossman. He told me my paperwork would be ready in 5 minutes, but after 35–40 minutes passed and I saw him assisting other customers in the waiting area, I finally had to approach him myself. At that point, he printed the paperwork for me to sign. Throughout the experience he displayed hostility and unnecessary rudeness. Frankly, I’m left wondering why I should return to a Mazda dealership when I can receive faster, more courteous, and transparent service from places like Jiffy Lube—at a more reasonable price.

We had a very good experience with Eric Fragassi in buying at Autobarn in Evanston

Appreciate the prompt service and timely updates via text messages. So glad they were able to to remove a seized license plate frame screw!

The Autobarn is an attractive showroom & building.. upon entering the building I was greeted by Christopher Allgeretti. His presence & positive energy flowed with Feng Shui !!!! The Mazda CX 90 was a vehicle I had chose before arriving & Christopher had made the Entire Experience of finding the exact model & Color I was interested Effortless .. Christopher & I went on a test drive through the neighborhoods while explaining the features of the vehicle sharing his vast knowledge of that particular vehicle along with some history of Mazda company & his experiences with the vehicles. Kishan had also played a key role in helping with getting to know the Mazda CX90 & made the Experience Easier & Enjoyable !!!!!!! Kishan also helped to Navigate the Controls as well ..

I never bought a vehicle online and from out of state before. I bought this car sight unseen although I had them send photos and a video. The process was a little clunky but we got it done. I would recommend this dealership and salesman Chris Reis.

I live in NJ which is a 1000 miles away from Autobarn, on 6/20/25 I called and spoke to Chris Allegretti, and let me tell you this; Chris was honest and a true professional he answered every text and call in a timely fashion and this made it real easy for me to purchase a 2025 certified used CX-70 sight unseen. Chris had the car shipped to me in NJ and I was very surprised that it was shipped enclosed and not open this was not something i requested but he did the right thing.

I brought my 2008 Mazda 3 to Autobarn for an oil change and check of fluid levels, hoses and mechanical systems. Driving into the service area was easy. I was greeted promptly and politely. Yessenia, my service advisor, knew my car’s previous service history, and she was attentive, knowledgeable and articulate. I have had this car serviced at Autobarn of Evanston for 6 years and have always been satisfied. The service work is excellent. After the oil was changed and the technician had checked the engine and underside of the car, Yessenia texted me a video that showed clearly the areas where repairs were recommended. She explained the issues clearly and patiently answered my questions. She also provided a helpful, color-coded written report of the free multi-point inspection details. There is a comfortable waiting area with coffee, several snacks and TV and a separate space with tables and outlets for working with a laptop.

We had a solid experience all around. We walked in without an appointment and Jason Harris took great care of us.

Vary friendly helpful staff. Christopher Allegretti was patient, showed me several models. We decided on a cx 90. He explained everything about the car. Jonathon Danial in finance was not pushy at all. A very relaxing experience.

Service is good but very long even i had an appointment. I spent almost 3 hours for just maintenance service of my new (mazda CX30 2025) car.