Reviews
Quite happy we are. Our salesman, Bob Archibald, was...
Quite happy we are. Our salesman, Bob Archibald, was extremely patient waiting for us to decide on our new car & worked with us to make it a good experience. He also made sure to demonstrate & help us navigate all the bells & whistles our new vehicle came with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Service Department
You can buy a car anywhere, but the service department matters. The service team at Napleton Loren Hyundai treats me with great care. I give them my list. I would buy my next car from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service was efficient and it is always a pleasure...
My service was efficient and it is always a pleasure working with George Kuhn. I have been a satisfied customer for a number of years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very easy to deal with very attentive to your needs spent...
Very easy to deal with very attentive to your needs spent all the time you needed to go over all the applications and instructions to operate the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
He was quick and efficient in getting us all information...
He was quick and efficient in getting us all information needed. Courteous and very Attentive. He explained everything great. He was very comfortable in dealing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My First Review Ever!
This is the first review I have ever written. My experience with buying a car at Napleton Hyundai was that outstanding. In particular, the salesperson Jordi Cruz bent over backward to insure all questions were answered and that I knew how to work the features on my new Tucson. Because there are so many of them, Jordi repeatedly stressed that I should feel free to come back for refresher lessons any time. If you're in the market for a car, a visit to Jordi Cruz at Napleton Hyundai is worth your while.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service department has been the best, so far.
Andrew, in service, has been great to work with. Very pleasant, has the answers, or if he doesn’t, he will find out and get right back to you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Just Looking
I was just "looking" to see what Hyundai had to offer in midsize SUV. After talking with Elizabeth Strange and test driving the Tucson I sorta got hooked. Being unprepared to buy made me a little uncomfortable taking up sales persons time. Elizabeth quickly made me very comfortable and immediately understood what my requirements/budget were. It was wonderful, Elizabeth did not once try to up sell me. Along with her manager Dan, we were able to find a mutually agreeable price and I drove out in the Tucson. I replaced a 10 year old vehicle with virtually no bells & whistles with a vehicle that had technology that seemed foreign to me and I was intimidated. Elizabeth is an excellent teacher and she got me started and showed me how to learn along the way. Both Dan & Elizabeth treated me like my business is appreciated. Elizabeth was so kind and patient (and pretty funny too). I will shout from the highest mountain how well I was treated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Dealership
Today I bought my 3rd car from this dealership. Their staff has always puts their customers first and no pressure. Bob was my sales representative and he did an excellent job of helping me with my choices and showing me how to work everything on the car. David also was helpful with working the numbers to my satisfaction. Dan has worked with me since my first car purchase and he always makes sure I’m being well cared for. Thank you all for another excellent car buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They got me the car I wanted. Had to wait 3 months but...
They got me the car I wanted. Had to wait 3 months but they finally got the white 2020 palisades for me. I am happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car