Toyota of Braintree

Purchased a 2021 Toyota Highlander from Gerry and Toyota of Braintree today. Gerry was a pleasure to work with and communicative during the entire experience. He addressed the minors concerns I had with the used vehicle and was able to resolve them. Joey in finance was honest, to the point, and knowledgeable. So far, a great experience with TOB.

I've had five experiences with this Service Dept after, regrettably now, having purchhased a new Toyota from them just last year. All of the Service Reps are rude and argumentative about any issues that might fall under warranty, denying that you have a problem despite you pointing right at it. You have to stand your ground to get problems addressed but I will never return here after they acknowledged a defect I pointed out but said they won't fix it because the defect is known across other years of the same model??? xxx!?! Don't give Toyota of Braintree ANY business unless you want a headache!

Bought a brand new Grand Highlander (with cash) only to have the salesperson not know much about it's features while her supervisor just kept pushing and pushing "Make sure to give us a 5-star review!" maybe 20 times between initial contact and sale. They advised a protectant spray (kept saying it was ceramic-like) but whoever applied this gunked up almost the entire exterior and windshield. Had to pay a detailer to fix it when Toyota Of Braintree wouldn't days after I took delivery. They also delivered the vehicle with tires UNDER-inflated, which made the ride unnecessarily bumpy until I bought an electric pump and fixed that. The rear foot-release hatch wouldn't work, and they claimed it worked fine, until I had to bring it in and they adjusted the sensor so it works 100% of the time now but they still there was nothing wrong. Them repeatedly begging for 5-star reviews was the most distasteful though.

I had a great experience leasing my new Toyota Tacoma, Ed Hayes was my salesperson and he was awesome during the whole process, a definite asset to the company, I would also like to thank Sunny the finance manager, he was very helpful as well and made sure I knew all of my options Thanks again !! Greatly appreciated Gerald J Shidler

Had a great experience buying a RAV4. Pedro, Joey, and Max were great to work with!

Gerry and Joey were great to work with, both are professional, knowledgeable and very efficient. It was easy and a pleasure to work with them. I went in looking and drove out with my new car same day.

I felt everyone there treated me with a great deal of respect, and genuinely cared that I was happy with the sometimes challenging process of buying a used vehicle. As a woman, this is not always the case. Mike Kayalli was delightful to work with; very patient and never pushy. Fred Zeiba in financing gave clear explanations and was quite personable. Excellent experience overall!

Phil was easy to work with and genuinely cared about making this a simple and understandable process for me. He set realistic timelines and worked hard to expedite them.

I had a nice experience in this dealership. Mike was efficient and helpful. Sunny was polite and friendly.

Pedro was polite and very helpful in getting us a new car. Explained all the bells and whistles on it. I recommend him as your salesperson.