AutoNation Toyota Libertyville

I recently purchased a used Hyundai Sonata from Toyota of Libertyville (AutoNation), and my experience has been very disappointing. From the start, the sales process felt like a game. When I first inquired about the vehicle, I was told there was no room to negotiate because the dealership was “already losing money” and shown a list of supposed costs. Yet after the weekend, the price of the vehicle was lowered online by $500. I was also promised window tint if I purchased the car, only for the dealership to backtrack and say I’d have to pay $400 for it (after previously claiming it was a $600 value). Only after I pressed them did they finally agree to honor the tint at the new advertised price. The finance process was equally frustrating — extremely pushy with upselling on add-on insurance I didn’t want and took hours of waiting. The finance manager recited his pitch like a robot so quickly that I had to interrupt him to slow down. After I declined, he went into the classic ‘what if we cut the price in half?’ speech. It felt manipulative and made the entire process exhausting. The worst issue has been after the sale. I needed a very simple 19-point inspection form completed (a form that would take one minute to fill out, confirming the vehicle was in good condition at the time of sale). I first emailed Ramiro, the salesperson, on 8/28, and followed up multiple times before finally being directed to Finance Manager Eric. I had to wait days just to get his email address. By that point, two weeks had gone by with no help. When I finally reached Eric, he told me he couldn’t help because I’d already had the car for a month — despite the fact that my request was timely but ignored. Instead, he said I could bring the vehicle in and pay $196 for the inspection. When I reasonably asked if they could just backdate it to my purchase date, he chose not to respond. After I followed up again, he dismissed me with: “I have already expressed to you what I can do.” This level of customer service is unacceptable. I had just purchased a car from them, yet they wanted to charge me nearly $200 for a basic form they could have filled out in minutes, while ignoring my emails and acting dismissive. Ramiro was polite but slow to respond; Eric, however, was rude and unhelpful. Overall, this dealership plays games with pricing, pressures customers during finance, and provides poor follow-up once the sale is complete. I would not purchase from Toyota of Libertyville again, and I would caution others to think twice before doing business here.

Answered my questions, kept me informed and was very knowledgeable about my questions regarding the service to be performed on my Highlander. My SUV was ready when I was told it would be.

Superior experience!!! Very helpful. My 2nd Toyota purchase!!! Always so knowledgeable! Timothy Davidson was just outstanding helping me navigate this process. He went out of his way & was so patient!!

It was my first time, I went to a dealership alone. They treated me well

Omar quoted me 2 hours but got me out sooner. Was super nice and professional, set great expectations for me as a customer and made me feel welcome. Would definitely recommend!

It was a pleasant experience. I walked with no appointment so I expected to be waiting there for a long time. I only waited 2 hours and they even washed my car. My advisor Mauricio was really helpful.

I walked in the dealership and was immediately greeted by a salesman. I told him that I work with the father of one their managers and would like to see her. She was very busy at that moment. So I waited until she introduced me to the salesman she thought would best suit my needs. Ricky S. then went over a couple of trucks that he recommended. Went for couple test drives, probably 6-8 miles each. Both highway and residential which was good for me. I settled on the truck I was interested in and got down to business. Agreed on the right figures, filled out the credit app and gave him my title for the (undesirable) trade in I had. Even if they wouldn't take the trade in, I wasn't leaving without the new Tacoma. Ricky took me back to business offices and introduced me to Jordan who closed the deal like he does day after day. Smooth and hiccups. Afterwards Ricky took me to the truck and proceeded to sync my phone to the truck systems. We went over a few other items and we were done. Very patient with me and knew what he was doing. Thanks Rick

Janice and Kiarnan were amazing. They worked to have me get a great lease deal that fit my budget. Appreciate all their help and attention to providing me with great service.

I took my car to Toyota dealer on 8/28 for a promotion that I received. Verina at customer service was nice, very plesent and kind. The service with the mechanic I'm not sure how it was done. Tires were rotated, today the car had the light for low pressure in one of the tires. Thanks

Our Service person, Skelar, did a great job taking care of us and ordered a special part for us that would be installed first thing on Monday. Skyelar met us as soon as we pulled in to the bay.