Reviews
Looking for a new car and trade in my old car. Stephen...
Looking for a new car and trade in my old car. Stephen Leung is a very fine gentleman and gave me a lot of information about my new car. I will for sure recommend Stephen to my friend and family if they need a car. Also, need to thank you one of the manager there to help out(I forgot his name)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Victoriamoy - Thank you so much for your feedback on your recent experience with Stephen. We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and enjoy your new car! - Mercedes-Benz of Boston team
I would like to offer my experience with the purchase of...
I would like to offer my experience with the purchase of my wife's CPO C300 Cabriolet from MB of Boston as an out-of-state buyer. Based on several positive reviews, I reached out to Ashmael Brun directly about a specific car that we were interested. From the get-go, Ash was courteous, prompt and extremely accommodating in every step of the way. He was clear and upfront about the challenge of purchasing from out-of-state (MA is the only state that doesn't issue temporary tags) and he wanted us to understand that there will be a delay from the purchase to delivery (if we decided). Not being in a rush, that was okay with us. Then, Ash arranged a virtual show of the vehicle for my wife and me, and went over all the details of the car as best as we could. We decided to take the 6 hour drive and see the car in person and testdrive (which couldn't happen several days after). Ash reached out to me the day before our intended visit and confirmed that the car was still available. During our in-person inspection of the vehicle, he was knowledgeable, and did not pressure us a bit. Once we made the decision to move forward, he supported us all through the paperwork. At this time, we have already purchased the car, but we had to wait for the registration with NY State to complete and tags delivered to the dealership -- a process that took ~3 weeks. While we were awaiting registration, Ash did not drop us (even though we have already purchased the car), and gave us weekly updates so that we were aware of where we are in the process. During this time, I had to call him a couple of times with various questions, and Ash continued to be as prompt and courteous as he was BEFORE he sold the car. Once the registration process completed, he also arranged our visit for delivery. My wife really appreciated and enjoyed the "surprise bow" on the car once she walked into the showroom. Again, Ash was patient and courteous, providing an in-depth course on various functions of the car. Overall, what impressed me the most was the treatment we got from Ash. I am sure he had multiple customers that he helped, HOWEVER, I felt like we were the ONLY customer he had over the course of 4+ weeks of interactions we had. I never had to remind him of things, never had to "re-explain" anything. I don't know how, but he remembered everything / every nuance along the way. He did an impressive job, so much so that, I would like to jump ship to MB (MB of Boston of course) when my lease on my car is over.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
alperozt@yahoo.com - What an outstanding review to read! It is great to know that Ash provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that Ash provided you with exactly that. Thank you for your kind words and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team
Kashif was so great to work with. Very easy going and...
Kashif was so great to work with. Very easy going and made it so easy to purchase the new Mercedes. Will definately work with him again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
malauto - Thank you so much for your feedback on your recent experience with Kashif. We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and enjoy your new Mercedes! - Mercedes-Benz of Boston team
Working with Sim and Dana was such a pleasure. From...
Working with Sim and Dana was such a pleasure. From beginning to end, the experience went smoothly and everything worked out great. They helped make the purchase of a car seamless and enjoyable. Delivery was on time and went as promised. The new Mercedes GL350 is awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
jadie - Wow, thank you for the wonderful review! We're so glad to know both Sim and Dana were able to provide you with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new GL350! - Mercedes-Benz of Boston team
Max is the best! He was extremely responsive and...
Max is the best! He was extremely responsive and professional. The most enjoyable car buying experience I've ever had! Love my new car and would recommend asking for him if you have the opportunity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Robin O - What an outstanding review to read! It is great to know that Max was able to provide you with a hassle-free and welcoming shopping experience. Here at Mercedes-Benz of Boston, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team
Erick treated me very well, highly recommend him to...
Erick treated me very well, highly recommend him to anyone looking to purchase a Benz very informative and professional. Got me in my new Benz fast couldn’t ask for any better
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Anthonygilardi15 - Thank you so much for your feedback. We're so glad that you had such a positive experience at our dealership, specifically with Eric. He is truly an asset to this team. May you enjoy many safe and amazing miles this summer in your new Mercedes-Benz! - Mercedes-Benz of Boston team
Typical salesman promised me he would hold car for me...
Typical salesman promised me he would hold car for me until the title came in. But he did not honor his word. The car was sold to someone else while I was waiting for the title to come in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I had the pleasure of working with Kashif on the purchase...
I had the pleasure of working with Kashif on the purchase of a brand new Mercedes Benz GLC. He made the process easy and painless. Kashif was very detailed when showing me all of the vehicles features and I had an overall great experience. I would recommend anybody looking into the purchase of a new Mercedes Benz to see Kashif.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
HiramGonzalez - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Kashif was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Mercedes-Benz of Boston team
He is one of the honest car salesman I know.Believe me,...
He is one of the honest car salesman I know. Believe me, that says a lot. He is not one to sell you a car and forget about you. I would always go to him if I wanted to buy a car, used or new. He is very knowledgeable about cars he sells. Looking to buy a new car? Go to him without hesitation
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
yves - What an outstanding review to read! It is great to know that Kashif consistently provides you with a hassle-free and welcoming shopping experience. Here at Mercedes-Benz of Boston, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team
My first Mercedes It was a early graduation gift for...
My first Mercedes It was a early graduation gift for myself great experience thank you Steve incredibly knowledgeable and kind searched multiple dealerships to find my dream car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shay2021 - Thank you so much for your feedback. We're so glad that you had such a positive experience at our dealership, specifically with Steve. He is truly an asset to this team. May you enjoy many safe and amazing miles this year in your new Mercedes-Benz! - Mercedes-Benz of Boston team