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Kelly Jeep Chrysler

(1,425 reviews)
Visit Kelly Jeep Chrysler
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 381-2794 (866) 381-2794
Used (877) 497-0535 (877) 497-0535
Service (877) 219-7155 (877) 219-7155

Reviews

(1,425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Jeep Chrysler from DealerRater.

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Janet was very friendly and helpful. We were very happy...

Janet was very friendly and helpful. We were very happy with the customer service and the procedure she had to purchase a new car. I would recomend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My experience was very positive and I was able to quickly...

My experience was very positive and I was able to quickly get a car and on the road. Janet was nice enough to pick me up at my home, which was helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jarrod was great. Very friendly and informative. He made...

Jarrod was great. Very friendly and informative. He made the whole process go smoothly and be enjoyable. My best car sales experience (and I've bought/leased 8 cars in last 10 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I gave the rating that because all of our questions were...

I gave the rating that because all of our questions were answered, he was honest and told us everything we needed to know. He was very professional and did not pressure us into buying the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently was in the market for a Jeep Wrangler and had...

I recently was in the market for a Jeep Wrangler and had been emailing a few dealers and Shane @ Kelly Jeep was the only dealer that was working with me and answering my questions online. Then he called me on President's Day Weekend to see if I would able to come in take a look at the few we had been discussing...I did go to Kelly Jeep and spoke with Jerry the Sales Manager who assisted me in determining what vehicle I wanted to look at and after taking my test drive he sat with me and we reviewed the options and price...Then he hooked me up with Rob in sales and we completed the paperwork with in an hour and half I had purchased the vehicle that was looking. For there was no pressure and I didn't even feel like I had just bought a vehicle...I can honestly say this is the first time I had ever shopped for a new car on my own and it was the best experience. The people at Kelly Jeep are very knowledgable, courteous, and extremely helpful. I would recommend Kelly Jeep to anyone looking for a great car and a pleasant experience. I definitely have no problem at all to do all my car shopping with Kelly Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had a well prepared and knowledgable salesman. Other...

I had a well prepared and knowledgable salesman. Other staff was also helpful and friendly. Price was good and vehicle became available in a timely fashion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Scott was very personable, professional and very...

Scott was very personable, professional and very attentive. He wanted to make sure my buying experience was a good one. He exceeded his goal. I have been a customer of Kelly Jeep Chrysler for 7 years. I have had very good experiences with them and Scott lived up to the expectation of what Kelly Jeep Chrysler is all about. I would not hesitate to purchase another car through Scott and Kelley Jeep Chrysler. I look forward to taking my Jeep Patriot back to Kelly Jeep Chrysler for service as I know their customer service is top notch. Scott is a great sales ambassador for Kelly Jeep Chrysler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This is my third Jeep Cherokee purchase over the last 7...

This is my third Jeep Cherokee purchase over the last 7 years. I brought my previous vehicles for maintenance/repairs to Kelly and have always received friendly, yet professional service. When I decided it was time to purchase again, of course, I immediately went to Kelly Jeep. I was greeted by Jerry Loyack who then introduced me to Jim Newbegin. As the sales manager, Jerry was most accommodating and would check in with me from time to time to be sure I was satisfied with my transaction. Jim, my sales person, was very knowledgeable and listened to my needs and what I was looking for. I did not feel that dreaded sales pressure you normally expect. He is one of the most genuine individuals I have met. As a single woman sometimes the car buying experience can be quite difficult, or to some, intimidating. That is not the case with Jim Newbegin. It truly was a pleasant experience. Even when I was waiting on the business manager, Jim did not leave me unattended when he very well could have gone on to another sale. We struck up some small talk and the time flew by. I would definitely recommend Kelly Jeep and Jim Newbegin to anyone I know who is looking to purchase a new vehicle. I also plan on going back at the end of my lease for my next Cherokee! Oh and as far as waiting on the business manager (I apologize for forgetting his name) it was no fault of his that I had to wait. It was the end of Presidents Day weekend and they were very busy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Working with Scott Lassiter was great experience. After...

Working with Scott Lassiter was great experience. After going to other dealers and putting up with the shell game Scott made it very simple and easy. There were no games just straight forward pricing and some negotiation. I would highly recommend anybody looking to buy a vehicle to go to Kelly and request Scott.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This was the first time I ever bought a vehicle and I was...

This was the first time I ever bought a vehicle and I was very happy with the service I received. Jarrod was very straight forward and didn't give me the usual shpiel that car salesmen usually give. He is excellent at what he does and I couldn't have asked for better service...Thank you all at Kelly Jeep Chrysler (on Route 1 in Saugus)!!! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.