Bernardi Honda Natick

I found out that the car I had an appointment to see was sold before I arrived but no one told me. Once I arrived, with no car to see, they said they would keep me on a call list if that deal fell through. They called me the next day and said the deal had fallen through and did I want the car. I said yes. Did not hear from them, called them back, found out the online listing price was the wrong price, it was actually $4000 higher. This cancelled the deal. What a waste of time, mileage and effort. What poor management. Krystal was the sales person and she did the best she could and was as accommodating and apologetic as she could be given that she did not have any of the correct information. I would recommend her but she works for an inefficient company.

I found out that the car I had an appointment to see was sold before I arrived but no one told me. Once I arrived, with no car to see, they said they would keep me on a call list if that deal fell through. They called me the next day and said the deal had fallen through and did I want the car. I said yes. Did not hear from them, called them back, found out the online listing price was the wrong price, it was actually $4000 higher. This cancelled the deal. What a waste of time, mileage and effort. What poor management. Krystal was the sales person and she did the best she could and was as accommodating and apologetic as she could be given that she did not have any of the correct information. I would recommend her but she works for an inefficient company.

Bob McGrath was an amazing salesperson to work with. I have recommended him before and will do so again! He is no nonsense and treats me like family. Thanks Bob!

Great dealership with professional and transparent sales person. I was comfortable to ask questions and all were answered clearly. Feeling relaxed and confident when purchasing a vehicle is priceless. I give an A+ to Manager and Financing team as well. 👏🏻Thank you

My sales rep, Krystal M. Was great to work with. She persevered in finding the Honda model I wanted and communicated with me every step of the way. She was personable, knowledgeable and caring; she wanted to make sure that I got the car I wanted and left no stone unturned in the process.

Our sales person was helpful at the start. After we decided to make the purchase, things got delayed and there were different situations of miscommunications which I didn't appreciate. it was an average experience

The Bernardi team was responsive and helpful selecting the car and getting to a reasonable deal. Morkos was a pleasure to work with.

Great experience. Felt that Julio our sale person listened and understood what we wanted and tried to accommodate us.

My experience at Honda in Natick was great, Gaetzano made the process comfortable & easy, Thank you!

Jack was very kind and respectful to us. Excellent service, truly highly recommended. He was very honest with any questions.