Reviews
They got me into the truck of my dreams!
I had recently purchased a new Honda in September of 2015, but I was looking for more. I wanted a pickup truck. I have several Chevy dealers closer to my home but instead chose to revisit Imperial. (I also visited a few years ago, but ended up purchasing my first Honda instead of a Chevy) While I didn't get a deal done the last go around I was impressed with the service I got at Imperial, so I chose to return. I asked to talk with Ed Connors because I had dealt with him my first go around at Imperial and I was impressed with his knowledge and overall personality. He made the car buying experience much easier, and much more comfortable. I told him what vehicle I was looking at and he pulled it up front within 10 minutes of me being at the dealership. I decided I wanted to go forward with this vehicle and filled out the necessary paper work. The wait to see the finance manager was a bit long, but if that's all there was to complain about then I take that as a good sign. In the end, I got into the truck of my dreams and drove off that night with a 2016 Silverado. I was most impressed with the staffs dedication to get me the right deal that I could afford. There was a little discussion about trade in value, but in the end I felt I had gotten exactly what my car was worth. The dealership closed at 6pm on that Saturday night, and the managers, Ed and the finance manager stayed til about 7:30 to get the deal done. I truly felt like they went the extra mile for me that night and that alone will ensure my loyalty to them the next time I am in the market for a new vehicle. I will certainly be back at Imperial for my next purchase. My advice to anyone heading to Imperial Chevrolet, ask for Ed. He will take care of you!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear John: Thank you very much for tasking the time to write such a lovely review for Ed Connors. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of business, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep imperialcars,comm The best compliment we can receive is a referral. I hope your will refer your family, friends, colleagues, and acquaintances to us.
The most honest and trustworthy car dealer in Massachusetts
I have been purchasing cars and trucks for the past 38 years and haven't found a more honest and trustworthy dealer than Imperial Chevrolet. The sales team doesn't pressure you to buy what they want to sell you, show you what you are interested in buying. They are very knowledgeable about the products they represent work with you on payment options. The service department handles your vehicle as if it was their own. If a repair is needed, they fix it right the first time at a fair price. Routine maintenance is preformed quickly and with a smile. Jess is my favorite! She always works around my schedule and get my vehicle serviced quickly. She is awesome! Most of the staff knows me by name now, so i feel very comfortable when visiting them. Over the years, I have brought many of my friends and family to Imperial to look at cars, and all of them are now Imperial customers. Mike
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Mike : Thank you very much for taking the time to write such a lovely review for Jessica and the entire crew here at Imperial Chevrolet. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and ehthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer yur family, friends, colleagues, and acquaintances to us.
Excellent Experience
"Excellent Experience" The entire process from pulling in the parking lot to driving my new car was a simply wonderful experience. Brian Rishe was a great Salesman and would recommend him to all my friends and family. Not pushy, very knowledgeable with a great sense of humor. He greeted me walked around and was not pushy or hovering around me. Omar was a pleasure to work with. Great sense of humor!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Kim Conley: Thank you very much for taking the time to write such a lovely review for Brian Rishe. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Excellent Dealership
We bought a new car there this weekend. After making the deal they realized that the made a mistake in the discounts. Instead of pushing us for more money, they took care of the entire error. They also stayed open 2 hours after the dealership closed to make sure we were completely satisfied with the car and the price. I would recommend that anyone looking for a Chevy forget the rest of the dealers and go here 1st.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Steiner's from Oxford: Thank you very much for taking the time to write such a lovely review for Kyle Ives. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars,com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Simple, Low Pressure Purchase
I had a great buying experience. Everyone was very friendly and helpful and there was no attempt to do the hard sell (which usually results in me not buying). Ed Connors was the sales person I worked with. He answered all my questions. Omar Ihjul was very helpful in stepping me through the finance process and options. Overall a very good experience at Imperial.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Michele: Thank you very much for taking the time to write such a lovely review for Ed Connors. We're thrilled that you took the time to share your experience On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best complimenr we can receive is a referral. I hope you will your family, friends, colleagues, and acquaintances to us.
Excellent
I purchased a car here a little over a week ago. My entire experience was fantastic. My salesman was Ahmed, he was very professional and he helped me get into my dream car at a price that I can afford. I was not pushed into anything and was treated very well here. I would absolutely recommend Imperial to friends and family. Thank you so much Ahmed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear C.DiMec: Thank you for your business and for taking the time to share your kind words about Ahmed and your experience at Imperial. Ahmed and the entire staff here at Imperial truly appreciate it. Sincerely,' Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Overall Great Experience!
My wife and I purchased a Jeep Cherokee today from Imperial and had a great car buying experience. We worked (for several hours) with our salesperson, Shawn Goulet, to find the right car. Shawn was very personable, honest, patient, and knowledgeable about the model we were looking to buy. His willingness to gather information, answer our many questions and ultimate patience to allow us to make an informed car buying decision certainly led to our purchase, as well as leaving the dealership with a smile. Shawn was excellent. We also encountered the General Manager Mike in the lot as we were trying to make a decision. He stopped, offered friendly advice, and went on his way. Again, no pressure tactics or other nonsense. Finally, the Business Manager William Granata was very friendly, helpful and moved quickly through the buying process. We would certainly return for our next purchase. Thank you Imperial.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Don from Milford: Thank you very much for taking the time to write such a lovely review for Shawn Goulet. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you!! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great service, relaxing atmosphere
We had a great experience in buying our Chevy equinox everyone was very friendly and knowledgeable. when we picked the car up the employee Patrick sat with us in the car and went over every question we had even helped us in setting it up the way we wanted it. Thank you so much for your service.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear E.J. and Kathy: Thank you for your business and for taking the time to share your kind words about Patrick and your experience at Imperial Chevrolet. Patrick and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great people working there
I cannot say enough good things about imperial Chevy!! My salesman Mo Alomar was so nice and professional. I would recommend him to anybody I know. The Manager at this dealership was also phenomenal. Bruce D' Ambra you do an unbelievable job helping people get the car they need. Both of you guys went out of your way to get me the suv my family needed and I can't thank you enough!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Jason Caliri: Thank you very much for taking the time to write such a lovely review for Mo Alomar. We're thrilled that you took the time to share to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great Service. Great Selection.
Mike Mcdonald and Ahmad Al-Jallad did a great job helping me get the car I was looking for. Friendly and Efficient. Great experience at Imperial Chevrolet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Jay Deiana: Thank you for your business and for taking the time to share your kind words about Mike McDonald and your experience at Imperial Chevrolet. Mike McDonald and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.