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Imperial Chevrolet

(1,861 reviews)
Visit Imperial Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2015 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 263-0696 (866) 263-0696
Used (508) 379-2106 (508) 379-2106
Service (508) 388-6106 (508) 388-6106

Reviews

(1,861 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chevrolet from DealerRater.

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Happy all around

Sales rep Jazz Kelley was pleasant and easy to talk to. Omar in the finance department was impressive. I am ecstatic with my vehicle purchase and the experience I had at Imperial Chevy. I would recommend Jazz Kelley to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Houman: Thank you for your business and for taking the time to share your kind words about Jazz and your experience at Imperial Chevrolet. Jazz and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep, Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Great visit at Imperial

My salesman Jarred Morin and my financial manager Ahmad Al- Jallad were both very friendly and also very knowledgeable, made me feel very relaxed while purchasing my new 2015 Chevrolet Cruise. This is the second car that I have bought at the Imperial dealership in Mendon, Mass and have been very pleased with both visits. I would strongly recommend this dealership to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience!!

Chris "Mac" McIntyre and Ahmad Al-Jallad were nothing but upfront and professional. They worked with me on every aspect of the car buying experience. I highly recommend talking with both men if your interested in buying a new car. This is my second vehicle from Imperial and will be going back when it's time for another.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great car buying experience!

Josh did a great job helping us buy our new 2018 Chevy Equinox. Very knowledgeable. Answered all of our questions. No pressure. We would recommend seeing him for a new car. The whole process was very smooth and convenient. Omar was very good on the finance side and gave us options and recommendations without any pressure. Beautiful facility. Best car buying experience we ever had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Dave and Paula: Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed working with Josh and team at Imperial Chevrolet. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep, Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Customer

Went in for service and dealer supplies zero coffee drinks or snacks for customers what a joke !!! Instead they say we will give you a voucher for a cup of coffee next store that you have to walk to and i am very limited to how far i can walk this place is a joke and they dont wash or vacuum cars?? What !!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Chevrolet Silverado

Our salesman, and sales manager were both excellent. Both friendly, and courteous and accommodating. We have purchased many vehicles from Imperial for ourselves and our families and continue to visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Bruce: Thank you for your business and for taking the time to share your kind words about your experience at Imperial Chevrolet. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep, Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Excellent Service Team

This was our first experience with Imperial Cars. We found them through an internet search for a particular vehicle we were looking for and they had 4 available. We will start off by saying if you have never visited Imperial Cars it is worth the trip and great place to purchase a vehicle! We arrived and was greeted by Firas Ektilah, he was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. It sounds like a cliche, but we hit it off like this guys been our friend for years. We ended up purchasing the vehicle we were interested in, for a price that we were comfortable with, no hassles, just courteous, polite and relaxed negotiations. Also want to mention David Boratyn and Omar Ihjul. David helped with our trade-in and Omar assisted with financing and lets just say, he knows his numbers and we both learned something new about the process. Firas, David and Omar Ihjul are all professional, very friendly and a pleasure to deal with. We most definitely will return to Imperial Cars for our future purchases and highly recommend them to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Norman: Thank you for your business and for taking the time to share your kind words about your experience at Imperial Chevrolet. Firas, David, and Omar and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Excellent Service Team

This was our first experience with Imperial Cars. We found them through an internet search for a particular vehicle we were looking for and they had 4 available. We will start off by saying if you have never visited Imperial Cars it is worth the trip and great place to purchase a vehicle! We arrived and was greeted by Firas Ektilah, he was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. It sounds like a cliché, but we hit it off like this guys been our friend for years. We ended up purchasing the vehicle we were interested in, for a price that we were comfortable with, no hassles, just courteous, polite and relaxed negotiations. Also want to mention David Boratyn and Omar Ihjul. David helped with our trade-in and Omar assisted with financing and lets just say, he knows his numbers and we both learned something new about the process. Firas, David and Omar Ihjul are all professional, very friendly and a pleasure to deal with. We most definitely will return to Imperial Cars for our future purchases and highly recommend them to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you joeperreault2000 for taking the time share your recent Imperial Experience working with Firas, Dave, and Omar to purchase your vehicle. We greatly appreciate the opportunity to earn your business and your recommendation of our team in invaluable to our business. Sincerely, Michael Penner General Manager Imperial Cars Chevrolet, Ford, Chrysler Dodge Jeep Ram, Hyundai

Great sales person !!!!

No pressure sales. Awesome experience with Firas. I would recommend him and the dealership to everyone. Also great service team Service Advisor Tim was very helpful and honest

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Dealership!

This was my first time buying from Imperial and honestly won't be my last. From the initial inquiry with the extremely upbeat Santos Cruzado to the knowledgable sales person Jazz Kelley, all the way to financing with Ahmad Al-Jallad, my experience was top notch. Jazz was extremely helpful and knew the vehicle I wound up purchasing, inside and out. Even the sales manager David took the time to check in during the process. These guys truly care and love what they do! Class acts!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Karen; Thanks you for your business and for taking the time to share your kind words and your experience at Imperial Chevrolet. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and aquaintances to us.