Reviews
Great service as always
Another great experience with this dealer, they had to order a special part and the car was ready a day before it was scheduled to be ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Keith, Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!
Colonial Chevrolet of Acton, Service Department
Colonial Chevrolet of Acton continues to provide outstanding service. Ive taken my modified Express Van there for 10 years now and prior to that my Chevy Van for many years. Every time the people in the service department were friendly, competent, and professional. In the rare case where there was a problem, they went above and beyond to rectify the situation. Hats off to the Service Manager and his department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Dick, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com
Service department has always delivered quality and...
Service department has always delivered quality and timely assistance. They make it very easy to provide appointment times and follow through with exceptional service while I wait
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com
Oil Change and Recall
Great costumer service, had a very long waiting time (over an hour and a half), but overall it was good service.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com
Pleased with the salesman. Pleasant to talk with....
Pleased with the salesman. Pleasant to talk with. Paperwork was done quickly and ready for signatures. When car was ready to be picked up everything was ready to go and salesman went over car with us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new vehicle and thanks again for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com
REview
Third Chevy I have purchased from Colonial.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Ted, for choosing Colonial Chevrolet! Congrats on your new purchase, and let us know if we can be of any more assistance! John Woodland General Manager jwoodland@colonialchevrolet.com
Service Is Always Great--No Exceptions
I have been a customer since 1995 when I bought my car, and I always have it serviced at Colonial Chevrolet. I can't really say the service is exceptional unless one compares it to other dealers because, without exception, I have always found the service staff courteous and knowledgeable and the charges very reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wow! Thank you so much for this great 5-star review, Terence. We appreciate you continuing to choose Colonial Chevrolet. We’re here for you anytime! John Woodland General Manager jwoodland@colonialchevrolet.com
Car repair
Just thanks for getting my brakes fixed. Overall good job
- Customer service —
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Erik, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com
Brake Repair
I needed significant work done on my rear brakes prior to taking my Scouts on a canoe trip. My vehicle is old and the parts were hard to find on short notice. Steve Carlson the service manager personally picked up the needed parts and two mechanics stayed late on a Friday so that my Scouts would be able to do their outing. As a customer of over 25 years, Steve and Colonial Chevrolet exceeded my expectations and saved the day. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments Steve and the service team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com
My experience was wonderful. All my needs/wants were...
My experience was wonderful. All my needs/wants were addressed. I also very much appreciated that I was listened to on all levels. From the salesperson Jim to the finance guy Mike both were exemplary. Thank you Colonial Chevrolet!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with Jim and Mike. We're glad to hear they delivered such a great experience! John Woodland General Manager jwoodland@colonialchevrolet.com