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Westboro Toyota

(2,593 reviews)
Visit Westboro Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:30am–7:00pm
Tuesday 9:00am–8:00pm 6:30am–7:00pm
Wednesday 9:00am–8:00pm 6:30am–7:00pm
Thursday 9:00am–8:00pm 6:30am–7:00pm
Friday 9:00am–7:00pm 6:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday 12:00am–5:00pm 8:00am–4:00pm
New (866) 941-8784 (866) 941-8784
Used (888) 840-2203 (888) 840-2203
Service (866) 596-5306 (866) 596-5306

Reviews

(2,593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westboro Toyota from DealerRater.

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Had a morning appointment and had to wait 3 hours for oil

Had a morning appointment and had to wait 3 hours for oil change. Why have apps if you can't keep them. Also didn't reset my service notice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service they on time like they said even though

Excellent service they on time like they said even though the staffing was tight. Excellent group of people working at the service desk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Positive experience;Staff friendly & professional.

Positive experience;Staff friendly & professional. Very pleased with service. General atmosphere bright &pleasant I have been going to Westboro Toyota for many years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Not happy with the last couple times I was there.

Not happy with the last couple times I was there. Did solve the problem and made me stay there for hours . It’s seems they didn’t care about the clients. Very disappointed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was a great experience.

It was a great experience. Happy with the service provide by the Westborough dealerships. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Convenient location fast turnaround time lately slacking

Convenient location fast turnaround time lately slacking on cleaning they usually vacuum but this time I guess they overlooked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They are great!

They are great! Have been coming for years. My only complaint is that when I bought my new truck the only key I got did not open all the doors so I have to spend $200.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Worst experience I’ve ever had.

Worst experience I’ve ever had. Signed a contract that said the dealership owed me work on my vehicle I just purchased. Service said they couldn’t do it and I needed a body shop. When I presented Jessica Wolford the body shop estimate she told me that they will not pay for an outside shop to work on my vehicle. I tried multiple times to contact the general manager with no luck and no call backs. When I showed up to discuss the contract with the general manager in person, I was told to leave the property.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Prompt courteous and kind.

Prompt courteous and kind. Jody was very helpful Appreciated the expediency of the service needed. Also keeping me informed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Consumer response

Prompt courteous and kind. Jody was very helpful Appreciated the expediency of the service needed. Also keeping me informed.

Got us in quick when another dealer we've had nothing but

Got us in quick when another dealer we've had nothing but issues with serviced a car and returned it broken. Gave us a quote for less than previous dealer and was straight forward an honest regarding questions I had about previous service records with other dealer. We'll be bringing all our cars here from now on. (4 Toyotas)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.