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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

(1,497 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 5 awards
2025 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

About our dealership

This seller has been on Cars.com since May 2003.
At Herb Chambers Chrysler Jeep Dodge we know cars. Better yet we also know customer service. Want proof? Stop in today and allow us to demonstrate our commitment to excellence. Your perfect car truck SUV or minivan is just around the corner. Herb Chambers CJD Ram wants you to take control of New England's roads in an exciting brand that you'll be proud to own. With a convenient location at 2 Latti Farm Rd Millbury Ma (on Rt. 20) a friendly experienced product specialist is waiting to help you and four great automotive brands in one place. Herb Chambers CJD offers convenience and quality customer service you won't find anywhere else.
New England's Largest Dealer

Service center

Phone number (508) 749-4444

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,497 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury from DealerRater.

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Very pleasant and efficient experience.

Very pleasant and efficient experience. Cared about my need an d kept me informed about my problem and cost.

Very pleasant and efficient experience.

Very pleasant and efficient experience. Cared about my need an d kept me informed about my problem and cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Vik! It means a lot to us that you felt supported and informed at every step of the process! Thank you for the great review of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

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Ethan went above and beyond!

Ethan went above and beyond!! Extremely helpful and professional! Vehicle was completed same day! Pleasure doing business!

Ethan went above and beyond!

Ethan went above and beyond!! Extremely helpful and professional! Vehicle was completed same day! Pleasure doing business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your amazing feedback about Ethan and for trusting Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury with your business! We look forward to seeing you next time.

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Clean, kind staff and organized.

Clean, kind staff and organized. Very impressed no pressure sales. Would buy here again for sure

Clean, kind staff and organized.

Clean, kind staff and organized. Very impressed no pressure sales. Would buy here again for sure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re glad you had a positive experience and felt comfortable throughout the process. We look forward to serving you again in the future! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

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Jeff took his time and explained what he thought was the

Jeff took his time and explained what he thought was the cause of my car leaving fluid on my garage floor. At this time the could not find any issue with car. He told me to watch to see if there was any more leakage and if there were to bring the car back in and they would need to take it probably for the day and do further investigation. Service was on time and polite.

Jeff took his time and explained what he thought was the

Jeff took his time and explained what he thought was the cause of my car leaving fluid on my garage floor. At this time the could not find any issue with car. He told me to watch to see if there was any more leakage and if there were to bring the car back in and they would need to take it probably for the day and do further investigation. Service was on time and polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you had a positive experience working with Jeff and our team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury! Thank you for your business and your thoughtful review!

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The service was slow today.

The service was slow today. Unusual. Waited 2.5 hours for routine oil change etc and 2 minor issues to be looked at. I understand they are short staffed. It would be helpful if someone came to the waiting area with updates.

The service was slow today.

The service was slow today. Unusual. Waited 2.5 hours for routine oil change etc and 2 minor issues to be looked at. I understand they are short staffed. It would be helpful if someone came to the waiting area with updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Reo, we apologize for the wait and lack of communication during your service visit. It's unusual for us, and we thank you for your patience and understanding. We will work to improve communication moving forward. Please reach out to me directly if you'd like to discuss this further.

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They dented my truck and spineless service advisor James

They dented my truck and spineless service advisor James Norris has ghosted me. i'm a disabled veteran and this dealership damaged my truck and is trying to hide from it. How pathetic is that?

They dented my truck and spineless service advisor James

They dented my truck and spineless service advisor James Norris has ghosted me. i'm a disabled veteran and this dealership damaged my truck and is trying to hide from it. How pathetic is that?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Michael, this doesn’t reflect the attentive and communicative service we aim to provide our customers. We’d like to speak with you directly to learn more and address your concerns. We’ll be reaching out, but please don’t hesitate to call us if you see this message first. Thank you, David Cuesta – General Manager – (508) 757-7444

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Helpful , polite, communicative , very professional ,

Helpful , polite, communicative , very professional , Jeffrey made me aware of the issues with my vehicle and the cost!!

Helpful , polite, communicative , very professional ,

Helpful , polite, communicative , very professional , Jeffrey made me aware of the issues with my vehicle and the cost!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear Jeffrey provided you with such thorough and professional service! Thanks for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury! Safe travels!

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Jeff was super helpful and very easy to work with!

Jeff was super helpful and very easy to work with! He ensured we understood whatever was wrong with the vehicle and helped us with solutions!

Jeff was super helpful and very easy to work with!

Jeff was super helpful and very easy to work with! He ensured we understood whatever was wrong with the vehicle and helped us with solutions!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Hilda, we're so glad Jeff could assist you! Thank you for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury and for sharing your experience. Safe travels!

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If you’re in the market for a new vehicle, look no

If you’re in the market for a new vehicle, look no further! I had the pleasure of working with Victoria for my new Jeep Wrangler. She made the whole process so easy and thoroughly explained any questions I had. I also met with the manager Garvin who couldn’t have been any nicer! And shout out to Lap who handled my finances! Amazing, friendly team and I’m so happy with my purchase! Thank you so much Victoria!

If you’re in the market for a new vehicle, look no

If you’re in the market for a new vehicle, look no further! I had the pleasure of working with Victoria for my new Jeep Wrangler. She made the whole process so easy and thoroughly explained any questions I had. I also met with the manager Garvin who couldn’t have been any nicer! And shout out to Lap who handled my finances! Amazing, friendly team and I’m so happy with my purchase! Thank you so much Victoria!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Jeep Wrangler, Brady! We're glad to hear you had such a great experience with Victoria, Garvin, and Lap. We'll pass along your kind words to them! Enjoy your new ride, and thank you for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury.

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Chelsea always treats me w/respect, understanding,

Chelsea always treats me w/respect, understanding, personability, professionalism & knowledge. Thank you for being there!

Chelsea always treats me w/respect, understanding,

Chelsea always treats me w/respect, understanding, personability, professionalism & knowledge. Thank you for being there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Penny, thank you for sharing your positive experience with Chelsea! We truly appreciate your business, and we look forward to seeing you next time at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury.

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