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Herb Chambers Hyundai of Auburn

(1,543 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,543 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Last weekend I had no intention of purchasing a new...

Last weekend I had no intention of purchasing a new vehicle and was only researching our options of getting my daughter out of a small coupe vehicle and into a compact suv. To my surprise, I ended up purchasing a new Tucson. My daughter absolutely loves it and our sales associate, Michael Cardozo was fantastic! Paul D., one of the Managers, handed us over to Michael and for that, I am so grateful! He listened to everything we were looking for from type of vehicle to price and payments and worked hard to give us exactly that. I was so pleased with the experience, and of course, the Presidents Day sale that was taking place, that I went back almost a week later and traded in my vehicle for a Sante Fe. I had already had a pretty new suv with only 18,000 miles on it so I had everything on my side and didn't have to buy anything. After spending some time with Michael Cardozo again, I found myself purchasing the new Sante Fe. I couldn't turn down the price and payments they were offering me. The Manager and General Manager both came over to say hello and introduce themselves and said they were there to help make what I wanted happen. Now, I'm not a fan of car dealerships and am very critical when it comes to them. I have to say, These two experiences have totally changed my mind about Herb Chambers in Auburn. I would recommend that dealership and MICHAEL CARDOZO to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service

Last weekend I had no intention of purchasing a new vehicle and was only researching our options of getting my daughter out of a small coupe vehicle and into a compact suv. To my surprise, I ended up purchasing a new Tucson. My daughter absolutely loves it and our sales associate, Michael Cardozo was fantastic! Paul D., one of the Managers, handed us over to Michael and for that, I am so grateful! He listened to everything we were looking for from type of vehicle to price and payments and worked hard to give us exactly that. I was so pleased with the experience, and of course, the Presidents Day sale that was taking place, that I went back almost a week later and traded in my vehicle for a Sante Fe. I had already had a pretty new suv with only 18,000 miles on it so I had everything on my side and didn't have to buy anything. After spending some time with Michael Cardozo again, I found myself purchasing the new Sante Fe. I couldn't turn down the price and payments they were offering me. The Manager and General Manager both came over to say hello and introduce themselves and said they were there to help make what I wanted happen. Now, I'm not a fan of car dealerships and am very critical when it comes to them. I have to say, These two experiences have totally changed my mind about Herb Chambers in Auburn. I would recommend that dealership and MICHAEL CARDOZO to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your experience at Herb Chambers Hyundai of Auburn. I?m honored to hear how happy you are with your experience and that we were able to provide you and your daughter with vehicles that met all of your needs. I want each guest to feel as satisfied with their experience as you and your daughter do. I will be sure to share your encouraging words with Michael and Paul. I know this will make their day! Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Rhett Butler General Manager Herb Chambers Hyundai of Auburn

My New Santa Fe and other Hyundais we have bought

Recently I bought a 2013 SantaFe Sport from Herb Chambers Hyundai of Auburn. First and foremost the main reason we went back to Auburn was because of the Sales crew there. We have bought seven cars there now and we have loved everyone. 3 Sonata's, 1 Tucson and 3 Santa Fe's. We have had not a problem with any of these cars. I did look around at other Suvs but non could compare to what I got standard with Hyundai and non could compare with the warrantees. They are trying to come close but not yet. We always have such a good time with our sales people. There is never any pressure and if they don't have the color you want they will find it and quickly. They even added a goody to my car for making me wait a few days while they found just the one I wanted. They will bend over backwards to get you what you want and then some. To finish the package I can't say enough about the Service Dept. Love getting into a clean car after an oil change. and again total satisfaction and care for your car. My salesmen is Stan, we call him Stan the Man. My husband is also in sales, not cars, but Stan had to put up with a lot from another salesman. We did have a great experience there and I am getting use to my first Suv. As I am getting older I find it easier to get into and out of. I also appreciate a thick steering wheel to hold when my fingers hurt from arthritis. Some of the cars I tried the wheels were very small and your fingers could get cramped. The seats are very comfortable as all our Hyundai's have been. My daughters car is an ,Outback, I can't sit in it very long it hurts my back. Love the heated seats but not much else. I will be taking my Santa Fe out on a road trip soon and can't wait to watch the mpg on the screen and will try out the bluelink. If you are looking for a car go to Hyundai of Auburn and ask for Stan the Man and he will do good by you, but they all will. Thank you Stan, Paul and Alex, and Kevin in the Service Dept. Love my car, Marsha R. Dudley Ma.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Marsha, Congratulations on your 2013 Hyundai Santa Fe Sport! Thank you for taking the time to share your experience Herb Chambers Hyundai of Auburn. I?m thrilled to hear that you had such a pleasant experience and that we were able to provide you with a vehicle that meets all of your needs. Providing the best guest experience is what we aim to achieve and it sounds like Stan, Paul, Alex and Kevin were able to provide you and your family with just that. I will be sure to share your kinds words with the whole team. Thank you for your continued patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Hyundai of Auburn

Great service !

I was in the market for a used truck and my friend referred me to michael Cardozo from HC Hyundai in auburn. I told him what I needed in the truck (features and options that I needed) so michael told me he will do his homework and do what he can to find a preowned truck that fit my discription. The next day he got ahold of me and telling me that he found that truck that I needed. He even went to get the truck from a different dealership since HC share preowned vehicles in there inventory. We went over the price of the truck and gave me additional discounts which I thought I couldn't get which was a PLUS! We finally closed the deal where I was comfortable in the price, it was smooth and easy. The finance manager Alex S was in depth with all the paperwork and made everything easy to understand. Overall I had a great experience with this company and the salesperson I delt with. People there were great and highly recommend to go herb chambers hyundai not only for hyundai a but for any make and model. I love my 2011 silverado 2500!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I felt Herb Chambers and Marty Reardon , have changed the...

I felt Herb Chambers and Marty Reardon , have changed the old way of car saleman. This was a pleasant experience. No hasell. Excelent test drive with Mr Reardon taking time to let me get use to the vehicle. Explaining the features and comfort elements. Not at all over bearing. I started looking with another Hyundai dealership and was not impressed. I almost went to another type of vehicle. I would say the whole Herb Chambers Hyundai dealership was extremely professional in every manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I recently purchased a pre-owned Hyundai Santa Fe from...

I recently purchased a pre-owned Hyundai Santa Fe from Herb Chambers Hyundai in Auburn and had an excellent experience. The sales team was very accommodating and patient, letting me sit in about 15 vehicles to check them for a comfortable fit on my first visit. On my second visit, I test drove and purchased the perfect vehicle for me and my family. The Herb Chambers Hyundai sales department's commitment to satisfied customers doesn't stop the day you purchase a vehicle, either. Over a month after purchasing the vehicle, I had a problem with the tires which was not covered by any warranty. The service and sales departments worked together, and before I even had to ask, had already decided to replace all four tires for no charge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sadiq my salesman and the staff made this buying...

Sadiq my salesman and the staff made this buying experience pleasurable. They took the time to understand my situation and recommend the best car for me and my family. I would highly recommend if your looking for a Hyundai to visit them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jeff, Jean, and Alex have been very friendly and...

Jeff, Jean, and Alex have been very friendly and supportive throughout the entire purchasing process. Jeff has accommodated my unique needs. He provided me with a stress-free purchasing environment: allowing me to consider different options, negotiate the vehicle's price, and communicate with my friends and family members. Jeff has never hurried me. He has maintained patience and professionalism during every interaction that I have had with him. Additionally, on the night of my purchase, Jeff stayed at the dealership extra late, so I could drive my new car home after work. Jean and Alex added to the professional and caring environment that Jeff established for me. They have also been supportive and patient with my needs while purchasing a new vehicle. Jeff, Jean, and Alex are friendly individuals and I strongly recommend purchasing/financing a vehicle from me. Their honesty, friendliness, and supportiveness improve the vehicle purchasing process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jeffrey Allen (sales), Jean and Alex (finance)

Jeff, Jean, and Alex have been very friendly and supportive throughout the entire purchasing process. Jeff has accommodated my unique needs. He provided me with a stress-free purchasing environment: allowing me to consider different options, negotiate the vehicle's price, and communicate with my friends and family members. Jeff has never hurried me. He has maintained patience and professionalism during every interaction that I have had with him. Additionally, on the night of my purchase, Jeff stayed at the dealership extra late, so I could drive my new car home after work. Jean and Alex added to the professional and caring environment that Jeff established for me. They have also been supportive and patient with my needs while purchasing a new vehicle. Jeff, Jean, and Alex are friendly individuals and I strongly recommend purchasing/financing a vehicle from me. Their honesty, friendliness, and supportiveness improve the vehicle purchasing process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mike Marzilli and Sadiq Davies are a great team. They...

Mike Marzilli and Sadiq Davies are a great team. They made the car buying experience quite enjoyable. I bought the Hyundai Sonata Limited at a great price. Everything with these two gentlemen was first class. Sadiq's knowledge of the all of the car booklets and the actual car are unbelievably impressive and the photo on his desk is quite adorable. I would highly recommend dealing with either one of these men.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.