Mercedes-Benz of Los Angeles

I'm still disappointed. Wife and I have been driving mercedes now since 2007, and we trusted our cars to DTLA Mercedes for more than have of that period. Sometime around 2018, I had a bad experience re: $$ for services provided. I thought I'd come back and give them a chance to redeem themselves after the remodel - get all tires changed. Hm, can't go back - the tires are fine, but...service is still crappy - they did give me and "additional" 10% discount for my trouble, but that's what Calstar Motors in Glendale gives me all the time...not for trouble, but for loyalty. Anyway - not happy.

I bought a C43 and upon delivery of the car just before leaving the dealership, the delivery manager did not adequately take the time to go over or answer my questions. Her main focus was only on how set the interior lighting of the car. Which made me wonder if the lighting was the most important feature of the car or the only feature she’s familiar with.

Stephanie SotoI purchased a vehicle from DTLA Motors over three weeks ago, and I still haven't received any temporary license plate or registration documents. Despite numerous follow-ups, my local DMV (in North Carolina) confirmed that no vehicle is registered under my name, and they haven't received any documents from the dealership. As a result, I’ve been unable to legally drive the car for over three weeks, which has caused significant disruption to my daily life and put me at potential legal risk. Stephanie Soto, who was supposed to handle this, failed to send the required documents for three weeks. Very disappointed with the service.

Do yourself a favor and DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the issue with the vehicle but Barry told me they would still need to do a diagnostic. Fair. The diagnostic cost $300 and would go towards the repair if I decided to do it there. I dropped my vehicle off on a Wednesday and asked for an update on the vehicle before the weekend (Thursday or Friday). Of course that didn’t happen, so I called Monday morning and Barry told me the results of the diagnostic with a quote of nearly $6k! I had to ask like 5 times for a written estimate with a breakdown of parts and labor. When they finally sent it I called a few other dealerships in the area to get a few cost comparisons. Turns out other dealerships were in the $2-3.5k range MORE THAN $2k LESS THAN MERCEDES BENZ OF LA had quoted. I found another dealership to take my vehicle to where I ended up saving $3,000, but the story doesn’t end there. When I arrived to the other dealership they popped the hood and informed me there was a part missing! Luckily the part that was missing from under the hood wasn’t integral to the operation of the vehicle, but this easily could have been a lethal situation. I called Mercedes Benz of LA and they acknowledge having the part claiming it was a mistake, but I cant help wonder if it was a punitive action taken because I made the decision to take the vehicle to another mechanic. Both Barry and service manager Scott Hodges were entirely unapologetic for the potentially lethal mistake. I tried to speak with service director Tim Endo regarding the experience but he never returned my messages. This was by far the worst service I’ve ever experienced. If you value you your money, your time, or your life, DONT BRING YOUR VEHICLE HERE FOE SERVICE.

juan anyonio kim is best of best !! I really appreciate for the service. thank you

Convenient location and service advisors gets you right in and service is performed in a reasonable time.

The dealership had the car I wanted and was quick to respond about availability and price. Arthur Magsayo was terrific and took great care of my needs and responded immediately to my inquiries.

I was impressed with the dealership and how accessible everything was. Once inside, it was very easy to view cars, even test drive and finally purchase.

Barry is wonderful as a service advisor..He is knowledgeable, and keeps his promise I hope to deal with him in the future…

Great customer service except it takes a while for them to get your car down to you after the paperwork