Reviews
Great experience servicing my car every time at Valencia
Great experience servicing my car every time at Valencia BMW! Have been taking my cars to this particular location for over 9 years. They are trustworthy and reliable. Taylor in particular is super helpful and gets the job done efficiently.
Great experience servicing my car every time at Valencia
Great experience servicing my car every time at Valencia BMW! Have been taking my cars to this particular location for over 9 years. They are trustworthy and reliable. Taylor in particular is super helpful and gets the job done efficiently.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Really helpful Great customer service.
Really helpful Great customer service.They answered all my questions, professionally and promptly. They have great knowledge of their product.
Really helpful Great customer service.
Really helpful Great customer service.They answered all my questions, professionally and promptly. They have great knowledge of their product.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I went to Valencia BMW for a service recall on my car.
I went to Valencia BMW for a service recall on my car. Taylor was exceptional and made me feel welcome! The entire process took less than 30 minutes!
I went to Valencia BMW for a service recall on my car.
I went to Valencia BMW for a service recall on my car. Taylor was exceptional and made me feel welcome! The entire process took less than 30 minutes!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lori, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Dealership was clean, organized, and had lots of
Dealership was clean, organized, and had lots of inventory. Customer service was good in the afternoon
Dealership was clean, organized, and had lots of
Dealership was clean, organized, and had lots of inventory. Customer service was good in the afternoon
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
I was very pleased with the service I received for my
I was very pleased with the service I received for my 2019 BMW Z4. Communication was fantastic. I received text messages, a video of my cars inspection, and phone calls as needed. I will definitely be returning for all my service needs on this vehicle.
I was very pleased with the service I received for my
I was very pleased with the service I received for my 2019 BMW Z4. Communication was fantastic. I received text messages, a video of my cars inspection, and phone calls as needed. I will definitely be returning for all my service needs on this vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
GREAT SERVICE DEPARTMENT, STAFF WAS HELPFUL AND VERY
GREAT SERVICE DEPARTMENT, STAFF WAS HELPFUL AND VERY FRIENDLY! MY VEHICLE WAS REPAIRED IN A TIMELY MATTER.
GREAT SERVICE DEPARTMENT, STAFF WAS HELPFUL AND VERY
GREAT SERVICE DEPARTMENT, STAFF WAS HELPFUL AND VERY FRIENDLY! MY VEHICLE WAS REPAIRED IN A TIMELY MATTER.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to respond. The staff at Valencia BMW take our reviews very seriously. If you ever need help, just give us a call. Happy motoring!
This was my second purchase from BMW Valencia and Robert
This was my second purchase from BMW Valencia and Robert Grass was fantastic to work with.
This was my second purchase from BMW Valencia and Robert
This was my second purchase from BMW Valencia and Robert Grass was fantastic to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
awesome customer service, prompt response, would
awesome customer service, prompt response, would definetly purchase another vehicle from Valencia BMW. sales person very response and great to work with.
awesome customer service, prompt response, would
awesome customer service, prompt response, would definetly purchase another vehicle from Valencia BMW. sales person very response and great to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the warm recommendation of the team here at Valencia BMW. Don't hesitate to call us if you ever need anything. Be safe on the road!
Worst service experience ever!
Worst service experience ever! My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" 5 times today and Jason is either on the phone or with a customer ALL DAY and i am promised a call back... No call back! I AM A CUSTOMER AS WELL JASON! The service level has been absolutely horrible! I's still waiting for a call back from a manager...
Worst service experience ever!
Worst service experience ever! My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" 5 times today and Jason is either on the phone or with a customer ALL DAY and i am promised a call back... No call back! I AM A CUSTOMER AS WELL JASON! The service level has been absolutely horrible! I's still waiting for a call back from a manager...
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- Buying process —
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great service .
Great service . Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my service , Perry
Great service .
Great service . Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my service , Perry
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Perry, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!