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Haasz Automall

(3,488 reviews)
Visit Haasz Automall
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 10 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 559-6726 (866) 559-6726
Used (888) 318-7411 (888) 318-7411
Service (330) 577-1818 (330) 577-1818

Reviews

(3,488 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Haasz Automall from DealerRater.

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Good times at Haasz

We have had our vehicles serviced at Haasz many times. The employees are courteous, knowledgeable and efficient. The estimates are always fairly close to the final cost. I am offered explanations of what they did and why they did it. They are willing to do extras-come and get the vehicle and return it. It has always been an excellent experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi judith lawsoon! Thank You for sharing this awesome feedback. Our service department here at Haasz take pride in being courteous, knowledgeable and efficient with our customers and their vehicles. We always look forward to working for you. Thanks for always choosing Haasz!

A magical car buying experience.

Andy and Geno made our car buying experience pleasant and satisfying. All the staff were very helpful and friendly. My wife and I were helping our daughter purchase a new vehicle and she was extremely pleased,also. We would highly recommend Haasz to all of our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello SteveBecBonnie. Thank You for taking the time to share this amazing review! Here at Haasz, we strive to always be friendly and helpful with every guest. Your recommendations are also greatly appreciated. Let us know if we can help with anything else! Welcome to the Haasz family.

Great salesmen, found exactly what I wanted in just a few mi

The salesman was great to work with, found me exactly what I wanted in just a few minutes... would recommend john reed to anyone wanting a new car..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Scooterbug08. Thank You for your great shoutout! We think you're pretty great yourself. Your recommendations are very much appreciated. We look forward to working with you again. Enjoy the new Jeep!

Stellar service!

I took my Jeep Renegade into Haasz Automall for routine service work. Kim Rafferty was my service writer. She immediately made me feel at ease - because we all know how much of a process it is taking your car in for any type of service. Kim was fast, friendly, professional, and personable. I definitely will come back to Haasz for all service work because of my pleasant experience with Kim!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jeepgirl16! Thank You for the awesome review! We are so glad you found our service department to be friendly fast and professional. We strive to always provide our customers with a pleasant experience. We look forward to seeing you again! Thanks for choosing Haasz Service for your needs.

Painless, quick and easy!

Everything was as smooth as it could 've been and I was happy with my experience! Greatly appreciate being treated this way. Getting the rental I needed was also painless and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hey Grr07! Thank You for your kind words. Here at Haasz, it is our goal to make everything as easy and seamless as possible for our customers. It was our pleasure working with you. Let us know if we can help with anything else!

Professionalism

I would just like to say thank you to Carlee for the professionalism that she shows me each and every time I'm in need of her assistance! From insurance questions, to assisting me in my rental car needs! Her entire staff is always willing to help in anyway they can, and that comes from great leadership!! Thanks again Carlee for all that you do!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hey Natesmith! Thank You for taking the time to leave us this great review. We always strive to be professional in assisting our customers with their questions and needs. It was our true pleasure to assist you with your insurance needs. Thank You for choosing Haasz!

Exceptional Employees

We usually have at least one big repair a year on our old '99 Jeep Cherokee. We've had service from Haasz in Ravenna for quite a few years now. In May, we needed to order a Mopar radiator, so of course we called Bob Rhodes in the parts department. Bob is always so courteous and professional. He took extra time to make sure we had the correct radiator--he even helped us measure it out of the box when we came to pick it up! Also, the service personnel, from the schedulers to the mechanics are always professional and knowledgeable. We always request Jimmy Johnson to work on our Jeep and he always does a superb job. This time was no exception, JImmy took care of our car as if it were his own. Holly Ferrara was especially pleasant and efficient. She was genuine and listened to our concerns. Next, we always stop in the sales room and talk to Geno Gordon. While we are not yet ready to part with our old '99 Jeeps, we still enjoy talking with Geno about the new and used Jeeps at Haasz. Of course, when we are ready to buy, Geno is THE MAN. Finally, our service experience wouldn't be the same without Bill Plumley greeting us with a hug and a smile--this time he even gave us two Haasz Jeep hats. He also took extra time out of his day to text us updates about our service. Haasz in Ravenna has an exceptional service department--it's worth the 30 minute drive. Many thanks to everyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello jeepster99! Wow, thank you so much for taking the time to leave us this incredible feedback! Here at Haasz, every department from sales, to service or parts, we strive to take the extra effort needed to make sure our customers are satisfied. It is always a true pleasure working with you. We truly appreciate your business. Thanks for choosing Haasz for your vehicle needs!

fast and easy!

I traded out of my 2015 JGC and got a 2017 JGC. John helped me. He was great everything was fast and easy. I send all my friends to Haasz. John went above and beyond to make sure I was happy with everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank You for taking the time to share this recent experience with John Reed here at Haasz Automall. We are sure you are going to love your new Jeep Grand Cherokee for many years to come! Thanks for choosing Haasz!

new jeep renegade

was shoping for a new car for me and my wife and bought a jeep renegade and cherokee from rick mccoy at haasz automall in ravenna .Wasreally easy to deal with Rick and Andy highly recommended.Thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello! Thank You for this amazing review. We are absolutely thrilled that you chose to shop with Haasz for your new Jeeps! Congratulations on both purchases! We appreciate your recommendations as well. Thanks for shopping with Haasz Automall!

Best Salesman

We were looking for a great deal on a truck and Jeff Bender was there to help us. He got us a great deal and we absolutely love the truck we bought. He was excellent on the information and helped us with the financing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi kiser01. Thank You for sharing this recent experience with us. We at Haasz are so grateful for your business. We strive to always help our customers get the best deal possible. Congratulations on your new truck! Welcome to the Haasz family. Let us know if you need anything in the future!