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Haasz Automall

(3,488 reviews)
Visit Haasz Automall
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 10 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 559-6726 (866) 559-6726
Used (888) 318-7411 (888) 318-7411
Service (330) 577-1818 (330) 577-1818

Reviews

(3,488 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Haasz Automall from DealerRater.

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Great Customer Service

Adam was terrific. He was bubbly and made us feel at home during the process of purchasing our new Jeep. Best salesman I’ve ever had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the five-star feedback! We're glad that you received great customer service from Adam and our team. He was happy to help you! We hope to serve you again in the future.

Adam went above and beyond.

I was extremely indecisive and probably a pain in the butt. Adam did everything and then some to get me the deal I needed. Everyone there was friendly and helpful. But a big shout out to Adam I couldn't be happier with what he did for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello there, Thank you so much for sharing your great experience with us. We are thrilled to learn Adam has provided you with exceptional service. It was a pleasure working for you. We hope to see you again soon!

Love the service

Since I brought my truck from here the customer service has been excellent . They have taken care of me and my vehicle. Love the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review and rating! We are so glad to know that your experience with us has been excellent ever since you have bought your truck with us. We hope that you will continue to visit us in the near future! Have a good day!

10 🌟 employee

Brennan Scott is very honest hard-working individual, that went over and beyond for Me and my wife to get a car didn't think we would get it but he did everything step by step with explaining everything that was taken place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! Congratulations to you and your wife on the car! We are so glad to hear that Brennan made a positive impact on your experience. Please do not hesitate to let us know if we can do anything else for you.

Pleasant experience

Friendly and easy process. Very happy with the Jeep purchased. We had been to other dealers with no success. Very pleased that they took the time to work with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're glad we were able to help find your Jeep, and that you're extremely happy with your purchase. Come back and see us anytime!

Quick work

Very polite and knowledgeable. There was a quick turnaround and getting our Jeep Liberty repaired. Kept in contact and got me a shuttle to and from home while the work was being done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We are thrilled to hear you had a pleasant experience with our Service department. We look forward to seeing you again.

Disorganized process

The whole process was disorganized and took forever. At one point John went up to talk with Andy the sales manager and left me there for 20min. I had already made an offer online before I came in and was told it was doable. So I thought it was going to be quick. NOT! Ultimately I got the deal I wanted. Which was great! When I came back to pick up the new truck the paper work was not ready. I thought I had an appointment. John was asking for a check for the down payment before I even saw the final sales documents. He seemed very confused on what to do. It felt backwards. Shouldn't I be doing all this with the finance person?

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your feedback. We are disappointed to learn of any customer service that you felt was disorganized. Please know we take your comments seriously and would appreciate the chance to speak with you to learn more about your experience. Would you please contact us when you have a moment? Thank you. Best, Haasz Automall of Ravenna

Satisfied

Geno kept my jeep for me until I came back from vacation. Really satisfied with my jeep. Will come back to Haasz dealership again. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Jo, We were happy to do so! Thank you for sharing and we look forward to your return visit!

New Jeep

I am so thankful for everything Julie has done for me today. I am driving out with a new Jeep and it was exactly what I was wanting. Thanks Julie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Julie was more than happy to help you find your new Jeep. Congratulations and come again!

Made my dream car available

Adam and Tyler from Haasz made me getting my dream car the easiest thing in the world. They were very transparent with me about what was going on. Never any of your typical shady dealership stuff. They did everything in their power to make the deal affordable for me and for that I am forever grateful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your wonderful experience. It is so great to hear Adam and Tyler were able to get you an affordable deal on your dream car. If there is anything else we can do for your, please let us know. Congratulations on your new dream car!