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Jim M'Lady Nissan

(1,849 reviews)
Visit Jim M'Lady Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award

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New (855) 357-9318 (855) 357-9318
Used (855) 357-9320 (855) 357-9320
Service (866) 342-9074 (866) 342-9074

Inventory

See all 451 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2024.
If you're looking for a first-class car-buying or -leasing experience look no further than M'Lady Nissan. Our Nissan dealership in Crystal Lake IL has been the No. 1 dealer in Illinois for six years running. We believe that putting the customer at the very center of what we do will help us exceed expectations time and time again. We work hard to make our customers feel like family which is why we offer a host of perks that you won't find at other nearby car dealerships. If you're a recent college graduate or a member of the U.S. military you can ask about our exclusive discounts. We're a veteran-owned local business.

Service center

Phone number (866) 342-9074

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(1,849 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim M'Lady Nissan from DealerRater.

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M’Lady was a pleasant experience from the moment I walked

M’Lady was a pleasant experience from the moment I walked in. I was greeted almost immediately by the owner who was more than willing to help me. I was then directed to Shane who was amazing!!!! Highly recommend M’Lady Nissan!!!

M’Lady was a pleasant experience from the moment I walked

M’Lady was a pleasant experience from the moment I walked in. I was greeted almost immediately by the owner who was more than willing to help me. I was then directed to Shane who was amazing!!!! Highly recommend M’Lady Nissan!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Hugo Duran was very helpful in finding what I need for a

Hugo Duran was very helpful in finding what I need for a very affoedable price. Would 100% recommend.

Hugo Duran was very helpful in finding what I need for a

Hugo Duran was very helpful in finding what I need for a very affoedable price. Would 100% recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Lucia, Thank you for the kind review! We’re so glad to hear that Hugo Duran was helpful in finding exactly what you needed at an affordable price. Your 100% recommendation means a lot to us! If there’s anything more we can assist with, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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Muy buen servicio el personal muy amable y atento muy

Muy buen servicio el personal muy amable y atento muy agradecida con el trato que ofrecen a cada cliente la paciencia que ofrecen muchas gracias

Muy buen servicio el personal muy amable y atento muy

Muy buen servicio el personal muy amable y atento muy agradecida con el trato que ofrecen a cada cliente la paciencia que ofrecen muchas gracias

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Estimada Lupe, ¡Muchísimas gracias por su amable reseña! Nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo. Valoramos profundamente su reconocimiento al buen trato, la amabilidad, y la paciencia que ofrecemos a cada cliente. Gracias por confiar en M'Lady Nissan. Si necesita algo más, no dude en comunicarse con nosotros. ¡Esperamos verla de nuevo muy pronto! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

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Very professional and friendly.

Very professional and friendly. They made the buying experience quick and painless. Would recommend this dealership to anyone.

Very professional and friendly.

Very professional and friendly. They made the buying experience quick and painless. Would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Leroy, for the kind words and recommendation! We're so glad to hear that Brett, Drew, and Sebastian made your car buying experience quick, painless, and professional. We truly appreciate your trust in our team and hope you enjoy your new Nissan! If you need anything in the future, we’re always here to help. Thanks for choosing M'Lady Nissan! – Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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Purchased my 4th vehicle from Eddie Colville!

Purchased my 4th vehicle from Eddie Colville! Got a new Nissan Sentra 2025. I’ve been coming to Eddie for almost 10 years now and wouldn’t recommend anyone else.

Purchased my 4th vehicle from Eddie Colville!

Purchased my 4th vehicle from Eddie Colville! Got a new Nissan Sentra 2025. I’ve been coming to Eddie for almost 10 years now and wouldn’t recommend anyone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Huge thank you to conormahoney22 for your continued trust and loyalty! Congrats on your new 2025 Nissan Sentra — your 4th vehicle with Eddie Colville! Nearly a decade of working together says it all. We are pleased to be your go-to dealership, and we are much grateful for your high recommendation. If you ever need anything, our team's here for you, always, including Eddie and Stephen. Thanks again for choosing M'Lady Nissan! – Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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I recently purchased a 2025 Nissan Kicks from Nissan

I recently purchased a 2025 Nissan Kicks from Nissan M'Lady's, and the entire experience was quick and smooth. My salesperson, Hugo, was the best—he was incredibly patient with all my questions and was absolutely not pushing the sale. It was a zero-pressure environment, which I really appreciated. Highly recommend Hugo and this dealership!

I recently purchased a 2025 Nissan Kicks from Nissan

I recently purchased a 2025 Nissan Kicks from Nissan M'Lady's, and the entire experience was quick and smooth. My salesperson, Hugo, was the best—he was incredibly patient with all my questions and was absolutely not pushing the sale. It was a zero-pressure environment, which I really appreciated. Highly recommend Hugo and this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Big thanks to Ana for the great review, and congratulations on the new 2025 Nissan Kicks! We're thrilled to hear that Hugo was able to provide a smooth and pressure-free experience while taking his time answering all your questions with patience and care. That's exactly the kind of service we strive for! Your high recommendation means a lot to us. Thank you for choosing Hugo and the team at M'Lady Nissan! – Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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Sebastian was great.

Sebastian was great. He was very nice and helped me get the car i wanted. No pressure at all. Drove out from McHenry and it was worth it.

Sebastian was great.

Sebastian was great. He was very nice and helped me get the car i wanted. No pressure at all. Drove out from McHenry and it was worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Dear Linda, Thank you so much for your kind words and for making the drive from McHenry to visit us! We're thrilled to hear that Sebastian made your car buying experience pressure-free and enjoyable, and that he helped you get exactly the car you wanted. We truly appreciate your trust and recommendation. It was our pleasure to assist you, and we’re so glad it was worth the trip! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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Sebastian was very nice n nowledgable.

Sebastian was very nice n nowledgable. Didn’t like when they gave me total price plus tax on the sheet, they slipped in $2500 for certified vehicle. Advertised price didn’t state this. Thanks pjz

Sebastian was very nice n nowledgable.

Sebastian was very nice n nowledgable. Didn’t like when they gave me total price plus tax on the sheet, they slipped in $2500 for certified vehicle. Advertised price didn’t state this. Thanks pjz

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
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Dealer response

Dear Peter, Thank you for taking the time to leave your feedback. We're glad to hear Sebastian took good care of you. Our General Manager will be reaching out to you shortly to discuss this further. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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This was my fifth car that I bought at this dealership

This was my fifth car that I bought at this dealership and I would buy from them over and over. They make it so painless and it doesn’t stop after you buy the car. The service department is second to none!

This was my fifth car that I bought at this dealership

This was my fifth car that I bought at this dealership and I would buy from them over and over. They make it so painless and it doesn’t stop after you buy the car. The service department is second to none!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Peter, Thank you so much for your incredible loyalty and for choosing M'Lady Nissan for the fifth time! We're honored to have earned your trust again and again. It's wonderful to hear that your experience was painless and that our commitment continues beyond the sale—your praise for our service department means the world to us. We're grateful for your recommendation and look forward to helping you again when it’s time for number six! Thank you for being part of the M'Lady family. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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I appreciate the effort Koi and the team put in to make

I appreciate the effort Koi and the team put in to make sure I got into a reliable vehicle.

I appreciate the effort Koi and the team put in to make

I appreciate the effort Koi and the team put in to make sure I got into a reliable vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Dear Jason, Thank you for the kind words and for sharing your experience at M'Lady Nissan! We're thrilled to hear that Khoi and the team were able to get you into a reliable vehicle that meets your needs. Your trust and recommendation mean a great deal to us. If you need anything at all in the future, we are here to help. Thanks again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

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