Reviews
Great people to work with , friendly, and most of all
Great people to work with , friendly, and most of all they know the product. I highly recommend them.
Great people to work with , friendly, and most of all
Great people to work with , friendly, and most of all they know the product. I highly recommend them.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad you had a great experience at Upper Marlboro Ford. Your recommendation means a lot to us! Safe travels!
The sales staff was excellent however we were deceived
The sales staff was excellent however we were deceived from the service department. They said they completed service which was never looked at very dissatisfied and circulate trust was broken.
The sales staff was excellent however we were deceived
The sales staff was excellent however we were deceived from the service department. They said they completed service which was never looked at very dissatisfied and circulate trust was broken.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's concerning to hear about your experience with our service department. We strive for transparency and trust, so it's disappointing that we fell short in this instance. We'd like the opportunity to address this issue directly and restore your confidence in us. Please feel free to reach out at your convenience. Thank you, Management Team at Upper Marlboro Ford - (301) 627-5600
My service advisor, Michael, was the best!
My service advisor, Michael, was the best! I had an inquiry about my car and he took the time to check everything and even test drive it. I then had to get a new battery and was lucky enough to reach Michael again and he got me in and out before I could get settled in the waiting room! He was very patient and personable. Great service! I highly recommend him and this dealership!
My service advisor, Michael, was the best!
My service advisor, Michael, was the best! I had an inquiry about my car and he took the time to check everything and even test drive it. I then had to get a new battery and was lucky enough to reach Michael again and he got me in and out before I could get settled in the waiting room! He was very patient and personable. Great service! I highly recommend him and this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Phaedra, we're delighted to hear Michael provided such attentive and efficient service at Upper Marlboro Ford. We truly appreciate your recommendation and look forward to assisting you again in the future! Safe travels!
this dealer is the best I recommend it they don't have
this dealer is the best I recommend it they don't have no problem to help you they help you
this dealer is the best I recommend it they don't have
this dealer is the best I recommend it they don't have no problem to help you they help you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your recommendation means a lot to us! Thank you from all of us at Upper Marlboro Ford.
Excellent service.
Excellent service. Happy customer support. Very happy to return for future service and purchase of vehicle.
Excellent service.
Excellent service. Happy customer support. Very happy to return for future service and purchase of vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
LaRenda, your feedback made our day! We're so grateful to have your support at Upper Marlboro Ford, and we look forward to helping you again in the future. Take care!
Absolutely fantastic experience with Upper Marlboro Ford.
Absolutely fantastic experience with Upper Marlboro Ford. From the salesman Alex to the finance department with Tyrone I could not be more pleased! 😀 They are welcoming, efficient, kind, knowledgeable, and I would definitely send anyone I know there when looking for a new vehicle! Thank you so much! I love my new ride!!!
Absolutely fantastic experience with Upper Marlboro Ford.
Absolutely fantastic experience with Upper Marlboro Ford. From the salesman Alex to the finance department with Tyrone I could not be more pleased! 😀 They are welcoming, efficient, kind, knowledgeable, and I would definitely send anyone I know there when looking for a new vehicle! Thank you so much! I love my new ride!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jenn, we are grateful for your business and kind words about our team! It's fantastic to hear that Alex and Tyrone made your experience smooth and easy. Congratulations on your new vehicle; we hope to work with you again at Upper Marlboro Ford!
I got great service from salesman Kenny Davis.
I got great service from salesman Kenny Davis. Was able to communicate via text and closed the deal without any issues. He was very helpful and not stereotypical Pushy salesman. Paperwork and all signing were done electronically, and I was able to pick up vehicle next morning.
I got great service from salesman Kenny Davis.
I got great service from salesman Kenny Davis. Was able to communicate via text and closed the deal without any issues. He was very helpful and not stereotypical Pushy salesman. Paperwork and all signing were done electronically, and I was able to pick up vehicle next morning.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Kenny and the team! Your feedback means a lot to us and we hope to welcome you back to Upper Marlboro Ford next time. Enjoy your new ride!
This has been by far the best dealership I’ve dealt and
This has been by far the best dealership I’ve dealt and bought from there service department far exceeds and goes above to work and help there customers
This has been by far the best dealership I’ve dealt and
This has been by far the best dealership I’ve dealt and bought from there service department far exceeds and goes above to work and help there customers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're ecstatic to hear that our service department at Upper Marlboro Ford exceeded your expectations! Thank you for choosing us and sharing such positive feedback. We look forward to serving you again in the future!
Service was excellent.
Service was excellent. Peggy answered all of my questions and concerns. Will return for next service.
Service was excellent.
Service was excellent. Peggy answered all of my questions and concerns. Will return for next service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glen, we're delighted to hear that Peggy provided excellent service and addressed all your questions at Upper Marlboro Ford. We look forward to welcoming you back for your next visit!
My experience was awesome.
My experience was awesome. Ron was very helpful and personable. Financing worked with me on the pricing and were very understanding of my financial situation.
My experience was awesome.
My experience was awesome. Ron was very helpful and personable. Financing worked with me on the pricing and were very understanding of my financial situation.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Ron and the team at Upper Marlboro Ford made your experience awesome! It's great to know our financing department could accommodate your needs. Thank you for choosing us!