Audi Rockville

I had the worst experience with Joe Davis and Audi Rockville. I traded in my car with Joe, and he was by far the most unprofessional person I’ve ever worked with at a dealership. He promised to send the payment via Zelle the next day but failed to do so. After waiting all day Friday without any communication, I sent my son to the dealership on Saturday morning. Joe responded with, "Oh, I thought you got it." Shouldn’t he have confirmed I received payment, especially after I left the car with him for two days? His excuse was that the paperwork was with another person, and we had to wait until Monday for the payment. Joe never took responsibility, nor did he apologize. He then claimed there was nothing he could do because the GM was out of town. My son had to track down the District Manager, Larry Servin, who helped resolve the issue. Even then, when my son picked up the check, Sales Manager Dany Aly showed zero professionalism, failing to apologize or show any empathy. This could’ve been handled without the hassle if Joe had just communicated properly. I will never buy or sell here again, and I recommend others stay away.

We were walk ins after finding a used car online. We received fantastic and attentive service. No pressure and walked out with a quality vehicle.

They were attentive to my needs and did not try to over sell me anything.

Nice experience with knowledgeable manager and salesman. They found exactly what I wanted. I ended up getting something unexpected in the car I bought and am very happy with my purchase.

Excellent. Kenneth Chang who is Audi specialist made the buying experience easy and enjoyable. He answered all my questions and explained everything in detail and he went above and beyond to make my buying experience positive

We went to test drive a used car that had just been traded in to this dealer. The car was immaculate when we test drove it. Both the sales representative and the business manager we dealt with were beyond friendly.

We liked our salesman Karl. He was very knowledgeable and available for questions. All good

I bought my Audi Q6 at Rockville Audi and work with Nicholas. He is professional, good natured, responsive and sympathetic to some kinks that need to be worked out with this new model. He is patient with explaining how to use various features and when something isn’t working he finds out the answer for me. He has even come in on his day off to deliver my vehicle after service. He is outstanding!!!

Excellent sales support. Sold me my last Audi in 2017 and we were so glad he could walk us through our new purchase!

Everything was ready when I arrived. Efficient and professional. The best car buying experience I have had