DARCARS Ford Kia Lanham

Lanham Kia Service Center is HORRIBLE and RECKLESS! No one takes accountability and put the liability on the customer. Got an oil change in February 2025 in April 2025 oil was leaking from my car and the engine seized know I need a new engine for a 2024 vehicle that I PURCHASED at this dealership in 9/2024. Service manager asked that I file an insurance claim because my car was vandalized and someone removed the plug!!! DO NOT PURCHASE or TAKE YOUR VEHICLE TO THIS DEALERSHIP! They are refusing to take accountability for the incident. Lanham Kia admit that the mechanic did not SECURE THE OIL PLUG!!!

Very helpful Abu and Tonino went the extra mile I am very happy with their services

Service was great and Steven Williams was very professional and courteous and friendly.👍👏 Keep it up

Sales person added on over $3,000 in "fees for buying the truck". A REAL RIP OFF. Avoid!

Horrible customer service at the Service Center. I made an appointment online, showed up on time, and then waited 3 hours and 15 minutes for them to tell me that the part I needed wasn't in stock! I even identified the part (a fuse from the recent recall) when I made the online appointment, so they knew all of this ahead of time. They also could have just checked if it was in stock when I arrived. Avoid this Service Center that does not value your time.

Once they got the 25k down payment, I felt like I was railroaded straight to the car. No time was given to make sure I understood my interest rate and my base payment. Mr. Finance officer just showed me where to sign on each paper. ( I wanted to believe he would explain after but he just handed the folder to me with a very friendly thank you . Yes, I love my car, but at the highest interest rate ,and 9 years to pay it off! I will have buyers remorse forever!

I felt so swindled by this dealership, I will NEVER return. I purchased a Kia full service maintenance plan from the dealer where I purchased my car which they refused to honor, and charged me an outrageous amount for an oil change and tire rotation. They double charged me for the tire rotation, when I also got a tire balance, and the wheels were already off for that. They changed a diagnostic fee from $250 to $300 when I complained about the other charges at pickup, and NEVER gave me any of the charges by phone or in writing until after I gave them my credit card to pay (every time I asked for estimates, they were vague and said they did not know). This service appointment also took 2 weeks to get, as they claim there was not anything available sooner. They had my car from 7am and not done until 5:00 pm for oil change, tire balance and rotation, and a simple diagnostic of a minor problem which I already told them what was wrong at drop off and they never fixed, nor offered me an appointment to fix. Please never ever use this dealer for service.

The service department is a rip off. They make you get a diagnostic even if you tell them what you need. Don't waste your time or money. Go to a reputable dealership that is honest and cares about you as a customer.

On November 30, 2022, I took my 2017 Ford Expedition in for a recall repair. My appointment was for 10 am, I came in at 9:45 and told the service desk that I would wait. And wait I did. All day people came in, service people walked thru, no one said anything to me, Finally, at about 4:30 pm I went to the service desk to ask about my car. The answer was that it would be a few minutes while someone finished their lunch. Ok, fine. I drove out of the garage at 5:15 PM! That's 7 hours! I know the service on this vehicle had been completed for hours, the vehicle had been sitting outside under a tree as it was covered with bird droppings! Unfortunately, since it was dark, I didn't see how much mess there was. I was waiting for the "how was your service?" phone call the next day, but only got a text with a thank you and here's a link to schedule your next service. No way. Now the temps are in the 30's and there are no car washes open. Besides the cold weather, I'm unable to do it myself because of medical issues. Nope, I'm not happy!

Went to buy my son his first car the sales lady Julia and sales Mgr Mike, we’re awesome. Thank u for the experience and time.