Reviews
Amanda and Amy are AWESOME
I purchased a 2008 BMW 550i from Land Rover Alexandria and it was the best car buying experience that I've ever had. Being retired Navy, I've moved around a lot and purchased more that 12 cares in my life time, Amy, Amanda, and the Land Rover Alexandria team beat all my other car buying experience, hands down. They were fast, professional, efficient, and very knowledgeable. I was in and out of the dealership in less than 1.5 hours. The car was professionally detailed and the quality that you'd come to expect from a dealership the quality of Land Rover. I had no doubt that buying a car from Land Rover Alexandria would provide nothing but the highest quality available, and they didn't let me down. I wouldn't hesitate to start with Amanda, Amy, and the rest of LRA team for my next purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bishop and Pastor Poindexter
Working with Amy from Land Rover was a pleasant experience. This is our 3rd vehicle purchased and out of all the dealerships, this by far has superseded any other experience. Amy was extremely patient and did not hesitate to go over every detail of the purchase. She made sure we were comfortable with our decision and followed up to see if we had any questions about the operation of the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service advisor "Steve Lindsey"
I own a 2008 Range Rover sport that I purchased in 2012 from Land Rover of Alexandria and serviced there.I never had a problem that they did not either address or resolve immediately I have always been happy with my service advisor Steve Lindsey and the service that has been done to my RRS. I highly recommend him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Used Car Purchase
The people there were fantastic. They were professional and made the buying process easy. I purchased a used vehicle at Land Rover Alexandria and would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amy was GREAT!
I came in looking for a very hard to find V6 Range Rover Sport. By the end of the week I was walking out with one. Amy was great and very helpful. I can't count how many test drives we went on. Also, Sam took us on their track, which was really cool!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just bought my third Landrover! Love it.
I have been using Alexandria Landrover since 2000 and have never had a problem that they did not either address or resolve immediately. I have owned and serviced three Landrover's with them and have always been happy with the service. I just bought a new LR4 and could not be more pleased with its performance and the customer service and quick response I got from Tim Bohlin. I highly recommend him. I sell real estate part-time in the Appalachian Mountains in WV and have to traverse some crazy, steep, rocky mountain roads in all weather conditions and often times find myself off-roading to get to a specific property and Landrover vehicles have always gotten me there. I have yet to get stuck in the snow, dirt or mud!!!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great services ,clean facilities
I am happy with my car ,nice manager ,very nice sale men (Mr Larry) fast services ,cheap price ,,,Larry very helpful ,great services ,clean facilities,,,they have soda ,coffe for customers ,,I will buy more in futures ,,and tell with my friend know ,,thanks Amanda and Mr Larry
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Never been more impressed with a service dept !
I have never been more impressed with a service department. While the dealership is small, their service center and customer service is better than I have experienced with the big dealerships. They were incredibly attentive and upfront about the cost of repairs, any other repairs that might be needed, and were in constant contact with me to let me know the status of my repairs. I enjoyed them so much, I hate that they sell such reliable cars that I won't (hopefully) be spending more time with them. I live in DC and the service at Land Rover Alexandria is worth the drive (even in rush hour traffic)!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buyer Beware! After spending several days negotiating...
Buyer Beware! After spending several days negotiating via phone and email and making a deposit, I drove from NJ to the dealership to pick up my 2013 Range Rover Sport with less than 10K miles and advertised as in "new" condition. Upon arrival and inspection of the car, I found an undisclosed significant hole in the middle of the backseat leather. Of course, it not been disclosed. Disappointed, I knew they had a second Sport for a few hundred dollars more so to remedy the time invested, I moved towards that car. Smelling blood, the sales manager changed the price by several thousand dollars claiming the dealership had more invested in the car, but couldn't substantiate it with service records of invoices. Six hours later, I left with the car, not the car I came for, but a car nonetheless. My introduction to Range Rover was the most painful car buying experience ever. Just plain unethical, poor service, bait and switch sales tactics. Worse, registration paperwork didn't come for six weeks and to date, I haven't received the second key to the car which was promised within a week of my purchase at end of November. These cars are now at the top of their game. You're better off buying from a dealership better than this one!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great Service Every Time
This is my second Land Rover/Range Rover and I have used this dealer for service on both vehicles. Customer service is always great. I remember when the loaner vehicle program was only for certain services that took longer than a day, now you get a loaner even if your vehicle will be ready the same evening. Just great and very accommodating. Everyone is friendly and helpful. They could lean a little bit on the labor fees, but overall this is a great place to have service done properly, correctly and timely. They really do care.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase