Reviews
Thank you MB Melbourne, I leave feeling like a V.
Thank you MB Melbourne, I leave feeling like a V.I.P. Everytime!! I would highly recommend to all! Top notch and unsurpassed excellence with this experience. Thank you AMY!!!
Thank you MB Melbourne, I leave feeling like a V.
Thank you MB Melbourne, I leave feeling like a V.I.P. Everytime!! I would highly recommend to all! Top notch and unsurpassed excellence with this experience. Thank you AMY!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lenaya, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Very disappointed in service B appointment.
Very disappointed in service B appointment. No advisor available for appointment on arrival. Waited 20 minutes. I was a customer waiting for repair but got text saying vehicle not ready until two hours after estimated repair time. In fairness was offered a loaner for next repair. Appreciate that but very frustrated since haven?t had these issues before.
Very disappointed in service B appointment.
Very disappointed in service B appointment. No advisor available for appointment on arrival. Waited 20 minutes. I was a customer waiting for repair but got text saying vehicle not ready until two hours after estimated repair time. In fairness was offered a loaner for next repair. Appreciate that but very frustrated since haven?t had these issues before.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Todd, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (321) 701-2706 to share more details about your visit so we can make things right.
Routine Scheduled Maintenance.
Routine Scheduled Maintenance. Made an appointment Reserved a loaner All went as planned. Planning on returning as needed. Thank you for being my dealer in Melbourne Beach, Fl
Routine Scheduled Maintenance.
Routine Scheduled Maintenance. Made an appointment Reserved a loaner All went as planned. Planning on returning as needed. Thank you for being my dealer in Melbourne Beach, Fl
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
My service representative, Norris Daniel from Mercedes of
My service representative, Norris Daniel from Mercedes of Melbourne, Florida did a phenomenal job in communicating between me and the maintenance tech. His assistance was extremely professional, timely and accurate. Representatives like Norris, directly help keep the dealership attractive to others in need of service.
My service representative, Norris Daniel from Mercedes of
My service representative, Norris Daniel from Mercedes of Melbourne, Florida did a phenomenal job in communicating between me and the maintenance tech. His assistance was extremely professional, timely and accurate. Representatives like Norris, directly help keep the dealership attractive to others in need of service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Linda, we are pleased to hear of your experience with us here at Mercedes-Benz of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Frank Perez, Service Advisor is always very thorough and
Frank Perez, Service Advisor is always very thorough and professional. He handles all additional work and schedules future services on my time. My GL is always ready as promised. Thank you and all your Service staff.
Frank Perez, Service Advisor is always very thorough and
Frank Perez, Service Advisor is always very thorough and professional. He handles all additional work and schedules future services on my time. My GL is always ready as promised. Thank you and all your Service staff.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gina, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Melbourne. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Last year, I had some issues with the service department.
Last year, I had some issues with the service department. However, there is a new service manager, and it appears to be running much better.
Last year, I had some issues with the service department.
Last year, I had some issues with the service department. However, there is a new service manager, and it appears to be running much better.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Damon Collada is great!
Damon Collada is great! Very patient and professional. He made my two recent purchases smooth. Definitely recommend this dealer over any other Mercedes and Damon and Zach are the best!
Damon Collada is great!
Damon Collada is great! Very patient and professional. He made my two recent purchases smooth. Definitely recommend this dealer over any other Mercedes and Damon and Zach are the best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Joseph, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Melbourne so helpful in the purchase of your new vehicle. We are always more than happy to assist you if anything else comes up. Take care!
Our car was in the shop for an extended time period.
Our car was in the shop for an extended time period. Adam the service representative was great at keeping us updated on progress of repairs
Our car was in the shop for an extended time period.
Our car was in the shop for an extended time period. Adam the service representative was great at keeping us updated on progress of repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sharon, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Mr. Boudreau was great to work with ?made the whole
Mr. Boudreau was great to work with ?made the whole buying process clear and easy?also programmed the car for me and gave me a good tutorial
Mr. Boudreau was great to work with ?made the whole
Mr. Boudreau was great to work with ?made the whole buying process clear and easy?also programmed the car for me and gave me a good tutorial
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Car purchase was good overall.
Car purchase was good overall. Refund check never sent until i had to follow up with customer service rep Donna took care of the problem
Car purchase was good overall.
Car purchase was good overall. Refund check never sent until i had to follow up with customer service rep Donna took care of the problem
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.