Reviews
Got RIPPED OFF At LINCOLN FORD At Drivers.
Got RIPPED OFF At LINCOLN FORD At Drivers. VILLAGE not DODGE !!! For $200 cause they REFUSED to check Coverage !!!
Got RIPPED OFF At LINCOLN FORD At Drivers.
Got RIPPED OFF At LINCOLN FORD At Drivers. VILLAGE not DODGE !!! For $200 cause they REFUSED to check Coverage !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (315) 218-9989 so we can assist you further.
Wasted a ton of time talked to 5 different people just to
Wasted a ton of time talked to 5 different people just to find out it was a stop sale unit.
Wasted a ton of time talked to 5 different people just to
Wasted a ton of time talked to 5 different people just to find out it was a stop sale unit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (315) 218-9989 to discuss your concerns, as your satisfaction is of utmost importance to us.
Good Experience Great Job by Derek Muller- Parts
Good Experience Great Job by Derek Muller- Parts Manager at Dodge, Jeep, and Ram Dealership. He personally contacted another repair shop and then ordered the parts needed to repair our vehicle. He took the added time to help us out.
Good Experience Great Job by Derek Muller- Parts
Good Experience Great Job by Derek Muller- Parts Manager at Dodge, Jeep, and Ram Dealership. He personally contacted another repair shop and then ordered the parts needed to repair our vehicle. He took the added time to help us out.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fred, thank you for your kind review; we are happy to pass along your comments to the team here at Burdick Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had roadside assistance bring car in for what I assumed
Had roadside assistance bring car in for what I assumed was a warranty related issue since the car has only 12k miles but it ended up being a damaged radiator. Cam was incredibly helpful in setting me up with a rental for the night and the service tech who started the repair late Thursday came in on his day off to finish the repair. I wasn?t thrilled with such a bill on a relatively new car, but Cam?s exemplary service resulted in a great service experience.
Had roadside assistance bring car in for what I assumed
Had roadside assistance bring car in for what I assumed was a warranty related issue since the car has only 12k miles but it ended up being a damaged radiator. Cam was incredibly helpful in setting me up with a rental for the night and the service tech who started the repair late Thursday came in on his day off to finish the repair. I wasn?t thrilled with such a bill on a relatively new car, but Cam?s exemplary service resulted in a great service experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Emailed and talked on the phone with someone and
Emailed and talked on the phone with someone and scheduled a test drive, the day of I get a call from someone else there telling me that the car hasnt been inspected or something yet (despite it being listed for over a week) and cant be test driven. A few minutes later I get a call back saying the car has an open recall and shouldn't have even been listed. Checked again the day after that and the car is still listed. Terrible dealership, completely wasted my time and effort. (not to mention the sticker price was overpriced anyway)
Emailed and talked on the phone with someone and
Emailed and talked on the phone with someone and scheduled a test drive, the day of I get a call from someone else there telling me that the car hasnt been inspected or something yet (despite it being listed for over a week) and cant be test driven. A few minutes later I get a call back saying the car has an open recall and shouldn't have even been listed. Checked again the day after that and the car is still listed. Terrible dealership, completely wasted my time and effort. (not to mention the sticker price was overpriced anyway)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ben, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (315) 218-9989 at your earliest convenience to discuss how we can turn this experience into a positive one.
Awful dealership.
Awful dealership. The worst one I have ever been to. All rude employees, especially the management. No service during or after the sale. Will never return!!
Awful dealership.
Awful dealership. The worst one I have ever been to. All rude employees, especially the management. No service during or after the sale. Will never return!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Janice, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. When you have an opportunity, please reach out to us at (315) 218-9989 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
I am absolutely disgusted with the way I was just treated
I am absolutely disgusted with the way I was just treated at Audi Drivers Village service by JEREMY, a service tech. He was rude, accusatory, interrupted me, and questioned me multiple times. At one point I had to stop him from telling me that charging me for something I’ve never been charged for that “well there’s a first time for everything.” He made me feel so terrible, treated me with disrespect and I cannot imagine how drivers village allows him to work in a place that is designed for customer service. I’ve never been that disrespected by an employee. I’ve been coming to drivers village for over 10 years and this may just ruined my relationship.
I am absolutely disgusted with the way I was just treated
I am absolutely disgusted with the way I was just treated at Audi Drivers Village service by JEREMY, a service tech. He was rude, accusatory, interrupted me, and questioned me multiple times. At one point I had to stop him from telling me that charging me for something I’ve never been charged for that “well there’s a first time for everything.” He made me feel so terrible, treated me with disrespect and I cannot imagine how drivers village allows him to work in a place that is designed for customer service. I’ve never been that disrespected by an employee. I’ve been coming to drivers village for over 10 years and this may just ruined my relationship.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (315) 218-9989. We look forward to hearing from you.
It was terrible.
It was terrible. I have done business with them for over 10 years. Their unorganized and don’t know what their doing. They sold me a car that was already sold. Held on to my deposit. I bought a car somewhere else. I will never do business with them again!!!!!
It was terrible.
It was terrible. I have done business with them for over 10 years. Their unorganized and don’t know what their doing. They sold me a car that was already sold. Held on to my deposit. I bought a car somewhere else. I will never do business with them again!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us at (315) 218-9989 so we can understand your situation better in order to try and turn your experience around. Thank you, Burdick Chevrolet Buick GMC
Amazing Dealership!
Amazing Dealership! Thomas Quinn is my Hero! I live in Dallas and the dealership is in Cicero, NY. But they made my experience so good I never was worried about not being there for the purchase.
Amazing Dealership!
Amazing Dealership! Thomas Quinn is my Hero! I live in Dallas and the dealership is in Cicero, NY. But they made my experience so good I never was worried about not being there for the purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jared, we're happy you found our staff to be so supportive during your experience here at Burdick Chevrolet Buick GMC. Thank you again for choosing Burdick Chevrolet Buick GMC and we hope to see you again.
Aiden from Mitsubishi is the right person for the job.
Aiden from Mitsubishi is the right person for the job. Our transaction has never been easier and faster hes great and im grateful thank you🙏
Aiden from Mitsubishi is the right person for the job.
Aiden from Mitsubishi is the right person for the job. Our transaction has never been easier and faster hes great and im grateful thank you🙏
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!