Reviews
Peter and Hannah made me feel welcome and heard.
Peter and Hannah made me feel welcome and heard. They seemed to work hard to make it less work for me. They even brought the car to me.
Peter and Hannah made me feel welcome and heard.
Peter and Hannah made me feel welcome and heard. They seemed to work hard to make it less work for me. They even brought the car to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Lobato! We're thrilled to hear that Peter and Hannah made you feel welcome and supported during your experience at Paragon Acura. It's great to know that their efforts to deliver your car and simplify the process made a difference for you. We appreciate your feedback and look forward to assisting you again in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
Very persistent and helpful.
Very persistent and helpful. Only complaint is everything took more time to close, but Sadia and the finance manager were very professional
Very persistent and helpful.
Very persistent and helpful. Only complaint is everything took more time to close, but Sadia and the finance manager were very professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and feedback, Raja! We're glad to hear that Sadia and our finance manager provided you with professional service at Paragon Acura. We appreciate your patience during the closing process and will take your feedback into account to improve. We look forward to assisting you again in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
As always paragon Acura doesn’t disappoint always
As always paragon Acura doesn’t disappoint always delivers when needed Peter and the staff are great and easy to deal with will definitely return for future purchases
As always paragon Acura doesn’t disappoint always
As always paragon Acura doesn’t disappoint always delivers when needed Peter and the staff are great and easy to deal with will definitely return for future purchases
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Chris! We’re so glad you had such a positive experience with Paragon Acura. It's great to know that Peter and our team made your visit enjoyable. We look forward to assisting you with your future purchases! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
They where on point with all of mine needs and also they
They where on point with all of mine needs and also they came in clutch at the end of the deal
They where on point with all of mine needs and also they
They where on point with all of mine needs and also they came in clutch at the end of the deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're thrilled to hear that our team at Paragon Acura was able to meet all of your needs and come through for you during the end of your deal. We appreciate your support and hope to see you again soon! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
Best customer service.
Best customer service. Warm welcome and quick service make me feel happy. Looking forward to business again with them.
Best customer service.
Best customer service. Warm welcome and quick service make me feel happy. Looking forward to business again with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience at Paragon Acura. Our team is dedicated to providing exceptional service, and it’s wonderful to know that we made you feel welcomed and happy. We look forward to assisting you again in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
I received an email from Acura Paragon asking me to come
I received an email from Acura Paragon asking me to come in for a possible vehicle trade-in. I have an Acura RDX. My response to the email was that I was interested, but I wanted an RDX A-Spec with the same payment. His response was, "I would be happy to assist you with upgrading to a newer model while keeping the same payment. An A-Spec vehicle sounds like a great choice!" Unfortunately, this did not happen. I am a long-time Honda/Acura Paragon customer and loyal, too. I live in Westchester and travel to Queens because they have provided exceptional service in the years my husband and I have been doing business with them. After several hours of negotiating, I specifically requested the RDX A-Spec, but it was turned down. I asked for a newer model of the RDX but not A-Spec, and I was turned down. The only option given to me was a vehicle I did not ask to see or want, the Acura ZDX, where I had to pay $300 more on my monthly payment. In my original email, I clearly stated I did not want to spend a dime more than what I am paying now, and he said come in and let’s work the numbers. It was a total waste of my time, and I was misled. It felt like a bait-and-switch scam! After being a loyal customer for years, I left angry, disappointed, and betrayed. My husband and I will cut all ties with Paragon and go to Acura of Westchester instead.
I received an email from Acura Paragon asking me to come
I received an email from Acura Paragon asking me to come in for a possible vehicle trade-in. I have an Acura RDX. My response to the email was that I was interested, but I wanted an RDX A-Spec with the same payment. His response was, "I would be happy to assist you with upgrading to a newer model while keeping the same payment. An A-Spec vehicle sounds like a great choice!" Unfortunately, this did not happen. I am a long-time Honda/Acura Paragon customer and loyal, too. I live in Westchester and travel to Queens because they have provided exceptional service in the years my husband and I have been doing business with them. After several hours of negotiating, I specifically requested the RDX A-Spec, but it was turned down. I asked for a newer model of the RDX but not A-Spec, and I was turned down. The only option given to me was a vehicle I did not ask to see or want, the Acura ZDX, where I had to pay $300 more on my monthly payment. In my original email, I clearly stated I did not want to spend a dime more than what I am paying now, and he said come in and let’s work the numbers. It was a total waste of my time, and I was misled. It felt like a bait-and-switch scam! After being a loyal customer for years, I left angry, disappointed, and betrayed. My husband and I will cut all ties with Paragon and go to Acura of Westchester instead.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. I truly appreciate your long-standing loyalty to Paragon Acura and understand your frustration regarding the recent vehicle trade-in conversation. It is regrettable to hear that the options presented did not align with your expectations. We value your feedback as it helps us improve our service standards. I encourage you to reach out to me directly so I can better understand your concerns and explore any potential resolutions. Thank you once again for your feedback, and we wish you the best in your future endeavors. Ana Quintero Client Relations Manager 718-540-7151 aquintero@paragonhonda.com
She was helpful and very nice person I’m so happy working
She was helpful and very nice person I’m so happy working with her in this purchase.
She was helpful and very nice person I’m so happy working
She was helpful and very nice person I’m so happy working with her in this purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! It's great to hear that you had a positive experience at Paragon Acura and that our team member was able to assist you during your purchase. We appreciate your support and look forward to serving you again in the future! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
It was a pleasure working with you Mohammed Hossain.
It was a pleasure working with you Mohammed Hossain. Thanks you again. Thanks for the ride
It was a pleasure working with you Mohammed Hossain.
It was a pleasure working with you Mohammed Hossain. Thanks you again. Thanks for the ride
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with Mohammed at Paragon Acura. We appreciate your feedback and look forward to seeing you again soon. Enjoy your ride! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
I was very much impressed by Mohammed who was very
I was very much impressed by Mohammed who was very helpful. His service was excellent and thorough! I will wholeheartedly recommend him.
I was very much impressed by Mohammed who was very
I was very much impressed by Mohammed who was very helpful. His service was excellent and thorough! I will wholeheartedly recommend him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paragon Acura and Staff are always a pleasure to work
Paragon Acura and Staff are always a pleasure to work with. I been a customer for over 12 years with numerous cars purchased. The kind, professional demeanor of the staff always makes purchasing a vehicle at Paragon a pleasant experience.
Paragon Acura and Staff are always a pleasure to work
Paragon Acura and Staff are always a pleasure to work with. I been a customer for over 12 years with numerous cars purchased. The kind, professional demeanor of the staff always makes purchasing a vehicle at Paragon a pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We truly appreciate your loyalty over the past 12 years and are very happy to hear that our team has consistently provided you with a pleasant vehicle purchasing experience. At Paragon Acura, we strive to make every interaction enjoyable, and your feedback is a wonderful reminder of our commitment. We look forward to seeing you again soon! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com