Reviews
Oil change
I've always been very happy with the quality of the people, the job and the facility!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pam, thank you for your review! I am glad that we could provide you with a great staff, service and facility! Bob White, General Manager.
Disappointed and frustrated
I really enjoyed working with your salesman. However when it came to buying I cannot recall the last time I experienced such poor service. He was not prepared. He was arrogant and un friendly. I am a sales manager for an insurance company and I would not have someone like him working for me or interacting with customers. This was the third and probably last car I will buy from your dealership. Previously I have referred several people to your dealership. I have already shared the poor service I received and will no longer refer people. If I was this individuals manager I would keep him as far away from customers as possible so he doesn't do additional damage.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
TJ, I am very sorry to hear about your experience. I would like to speak with you as soon as possible. I can be reached at (509) 353-4700. Bob White, General Manager.
oil change
great job I had an appointment took way too long
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve, thank you for your feedback. I am glad that we could do a good job and I apologize for how long the appointment took. We are always working on improving our processes and I will take this back to the team. Bob White, General Manager
Honda Crosstour
The car answered nearly all the requirements I was looking for in a sedan type car that can handle winter driving as well. And it looks great too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for your review! I am glad that we could help you get a car that met your requirements. Enjoy driving! Bob White, General Manager.
Took good care of my car when I was away.
I wanted to just thank you for working with my friend who brought my car in for its 60K service. I had been waiting for coupons in the mail for the routine maint, but have been informed they are no longer provided. The savings for maint. never showed up as an email coupon either. So, while I am away for work out of the country, I had to burden my friend to take care of my vehicle and bring it in. I sent her with a list and items to discuss. I am happy to report that she was able to get my questions answered even when I had her double check on a service item. I was not there personally to rate the service and I have yet to see my car, but thank you for treating my friend so well as the representative of my vehicle. She is also a loyal Honda customer. Cheers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melissa, thank you very much for your review. I am glad that we could treat your friend well and help get all your questions resolved. Let us know how we can serve you again. Bob White, General Manager.
Very pleasant experience
All three employees were very professional, friendly, & knowledgeable. We've already told several people about our experience and recommend them highly. Love our Crosstour!! THANKS
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am very glad that our staff could make your experience professional, friendly and knowledgable. Let us know how we can serve you again! Bob White, General Manager.
Honda CRV 2014
It was great. Nathan, Eli & Joe did a great job. Efficient and patient, it was my first car purchase in 14 years. Too say the least I was a little nervous. Every thing went very well and I am very pleased with my new car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Victoria, thank you for your review! I am glad that our staff could provide you with efficient, patience service and help you find a new car! Bob White, General Manger.
car purchase
Ron Stein is very knowledgeable and very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for your review! I am glad that Ron could provide you with helpful information. We look forward to serving you again. Bob White, General Manager.
Good place to do business
Very friendly and knowledgeable people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review! I am glad that we could provide you with a friendly experience. Let us know how we can serve you in the future! Bob White, General Manager.
We had a great experience we went back and forth on...
We had a great experience we went back and forth on pricing, but in the end we felt we received a very fair deal. Joseph was great to work with and he answered all of our questions. We are very pleased with the car and our entire experience was a very positive one. We also purchased a service plan at the dealership and we were very pleased with the pricing and the attention we received in that respect. Overall, I would recommend the dealership because our experience was awesome!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write us a review! I am so glad that we could make the entire experience very positive. Have fun driving your new vehicle and we look forward to serving you again! Bob White, General Manager.