Reviews
My experience with my advisor Luke Kelly was a rating of
My experience with my advisor Luke Kelly was a rating of a 10. He was knowledgeable, professional, and helped me work through several issues. I was having with my BMW. Also would like to acknowledge Sarah in helping me get reunited with a tow truck and get my car back to me in Sequim Washington
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Luke and Sarah at BMW Northwest! We're delighted to hear they provided knowledgeable and professional assistance. If there's anything else we can do, please let us know!
I just bought my third car fm BMW NW and as in the past
I just bought my third car fm BMW NW and as in the past it was a seamless easy experience. I originally texted with Jimmy.’x Client Advisor and it took some time for me to decide what to purchase. Jimmy was always very helpful, not pushy and cordial. I originally went in looking for a used X3 but decided on a 2024 X1 mM35i. I was given fair value for my trade in and there was a military discount that helped with the final price. I have been used BMW service dept for 6-7 years and they too are very good. No issue getting a loaner and always good to work with. I highly recommend BMW NW and Jimmy if you are looking for a BMW!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in BMW Northwest! We're delighted to hear that Jimmy and our service department have consistently provided a seamless experience. Enjoy your new 2024 BMW X1 mM35i, and we look forward to assisting you in the future!
Arthur was very professional and went out of his way to
Arthur was very professional and went out of his way to help provide information that was outside of his area of responsibili
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen, we're delighted to hear that Arthur went above and beyond for you at BMW Northwest. Thank you for sharing your experience with us!
Very knowledgeable tech and kept me informed on progress.
Very knowledgeable tech and kept me informed on progress. Appreciate the filmed Statement from person who worked on my car. Checked all systems while showing them and explaining each safety feature and condition
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that our team at BMW Northwest provided you with a thorough and informative service experience. It's great to know the detailed explanations and video updates were helpful for you. Thank you for sharing your feedback!
The so called tech wizard had no idea what she was doing.
The so called tech wizard had no idea what she was doing. When I left had to go back to get someone who knew what they were doing to solve several problems. My Connect drive was disconnected the day after I bought car. Was not even inform about this option. BMW assist is worthless. Service dept does not know how to get messages from screen, and on and on. Once they got my check, no more service. Not happy at all with service, wizard or salesperson. All smiles and no help.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim, I'm sorry to hear about your disappointment with our tech support. We strive for knowledgeable assistance throughout the sales process, so it's disappointing that we fell short in this case. I'd like the opportunity to address all issues directly and ensure you're taken care of moving forward. Please feel free to reach out when you have a moment. Thank you, Mike Deckert - General Sales Manager - 253-922-2270
Not like any dealer I Ever bought a car from .
Not like any dealer I Ever bought a car from .. the kinda people you would say let’s go have a drink …. No pressure at all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us at BMW Northwest! We're delighted to hear that our team made the car-buying process enjoyable and pressure-free. Cheers to many great drives ahead!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking a moment to leave BMW Northwest your five stars!
Pleasant dealership, with professional services.
Pleasant dealership, with professional services. Nice, clean waiting area. Was taken care of on time. Would highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending BMW Northwest! We're delighted to hear that our professional services and clean waiting area made your visit a pleasant one. We look forward to serving you again in the future!
Michael was very professional and pleasant to deal with.
Michael was very professional and pleasant to deal with. I leased my 7th BMW from this company and highly recommend it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Janey, thank you for your continued trust in BMW Northwest and for recommending us! We're delighted to hear that Michael provided a professional experience. Enjoy your new lease!
My car was serviced by BMW Northwest to complete a recall
My car was serviced by BMW Northwest to complete a recall notice. My experience with Gage as my contact was top notch. He was professional, eager to address every concern I had and managed positive results throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bruce, we're delighted to hear that Gage provided you with top-notch service during your visit at BMW Northwest. Thank you for sharing your experience and trusting us with your vehicle's recall notice!