Volkswagen of Tacoma

DON'T BUY A USED CAR HERE! First off, they tried to tell me that they etch a number for security and that is included in the purchase price - if they want to etch every used car that's fine, but I didn't ask for it so why should I pay for it? They also tried to include another bogus charge in the purchase price and I told them I wasn't going to pay for that, but they included it again in their next offer. I left and was sitting in my car and they came back and said they would accept my offer, but then they added those two fees again! I said not with those charges and then they said "Wait, let me check," and said ok. I bought a 2016 Kia Forte LX with 75,109 miles on it. AFTER 3,000 MILES ... the car blew a head gasket (and the water pump leaked) ... AT 77,400 miles! I checked the Larson website and found out that used cars purchased with 75,000 miles or less (and w/in 7 model years) have a limited lifetime warranty, which includes the powertrain. I called and told them the car died and needs a new engine (the head was badly warped and valves were leaking) and would they honor the 75k warranty since I bought it with only 109 miles over and I couldn't have damaged the car in 2,000 miles with no warning lights, no overheating, but they said no. Legally they don't have to, but I feel good faith and morally, they should do something for me. Roy Miranda said he checked with management (NO) and insurance (NO) and I was out of luck. The "LARSON DIFFERENCE" is garbage!

Three weeks ago I purchased a beautiful 2019 Mazda CX9 from this dealership. Great experience, great salesperson, great manager, great vehicle.... until after having the vehicle for two weeks. I was driving the vehicle one night, had put about 300 miles on it and got a flat tire. When changing the tire, I noted there was a flap of rubber on the side where the tire was damaged and epoxied back into place. Now I don't think the dealership did this; but, probably the person trading in the vehicle. You'd never notice until the adhesive gave and exposed the flap and the tire went flat. Well went to Les Schwab and guess what, there were two tires on the right side of the vehicle with the same damage where the flap of rubber had been glued back. So, 1600 bucks later for four new tires, I texted the sales person who sold me the vehicle and advised him of what happened. His response? I'll let service know to look out for this stuff (paraphrasing). You know, there is something to say about standing behind something you sell even if something isn't your fault. I accept that I didn't see the damage and can't say the dealership would have.... My problem is with the dealership not offering to help out in any way. I just purchased a 38000 vehicle and immediately had to dump another 1600 into tires. Something wrong about that. All I want to say is that it pays to really check things out before you buy and in the off chance something happens, for this particular dealership, you may want to consider they may not stand behind the vehicle. Again, not my fault and not their fault; but, to do nothing? Just beware of the support after the sale.

I found them to be very snotty. Not the least little bit interested in helping me find a car in my budget, which is considerable. I'm buying at least 5 cars in the next six months!

I paid for services that cost me $2,405.94. One concern was the AC. It had been blowing hot air for months. My invoice stated that they performed a "leak test" (the type of test was not specific on the invoice). Then it started blowing hot air again. So, I had to make an appointment to get it looked at again. This time they made sure the name of the leak test was actually on the invoice, a "UV light" inspection, and that it would cost $871 to repair! This is clearly a situation where either the service department conducted a careless inspection the first time or they are trying to double-charge me because they performed “2 different inspections”. I asked to speak to the Service Manager, but he conveniently went to lunch, at 10:58. I left him a voicemail message requesting a callback. He called me 5 HOURS LATER and asked me to explain the situation. Then he asked what I thought should happen because his guys not only do their job but did a GREAT job”. I told him that I just wanted my AC repaired, and I shouldn't be responsible for any charges because according to my invoices, they either failed to perform a thorough leak inspection the first time or I’m being double charged because now all of a sudden, they performed 2 different services. Yea right, Tyler. A thorough leak inspection would include every possible test/instruments/equipment to ensure that not only did they do their job (which is to service a car, hence the name Service Department), but to also ensure the customer can rely on a dealership to fix their car before they drive out of the dealership. The people who serviced my car basically found the first problem they encountered, put a "band aid" on it and want to charge me almost $880 for it. To make it worse, he kept saying "he" wasn't going to fix anything because they repaired it and somewhere along the way a leak happened (suggesting that it was my fault”. Then he started making condescending remarks toward me such as " let me put it to you like this" or "let me explain this in another way so that you can understand, and "it's an old car, things are going to break". I'm not a fool. I know this. That's why I poured my life savings ($2,400) toward services so that I could get a little more life out of my car. He then offered to cover 10% to fix my AC which is not fair at all, because according to my research, the "part" needed to fix the issue runs around $39. He had absolutely no empathy at all for the situation. I didn’t even receive an apology. Atrocious customer service. Tyler clearly needs more customer service training. How could a dealership allow their employees to behave this way? Let alone a MANAGER. I filed a complaint with the Better Business Bureau. They service manager’s response was to fix the AC the very same way they did the first time. But it obviously didn’t work! Are you kidding me? He also made a false comment saying that he quoted me $1,100 to fix the leak and negotiated the price down to $871. Not true at all, Tyler. My invoice does not reflect this whatsoever. My invoice said the service would cost $871 and he tried to negotiate 10%! He lied! I don’t even know how the BBB didn’t catch the lie because I provided both invoices to the Better Business Bureau which showed all payments and estimates. He also stated that I walked out without acknowledging if I wanted to repair the leak or not. This is also false. I told the lady at the front desk what I wanted to do, which was that I didn’t want to proceed any further until I spoke with the service manager. Hmmmm, I may be crazy, but I think that’s the definition of an acknowledgement. The whole situation is unfair and unacceptable. I mean, c’mon, it’s a cheap part! Moreover, I actually bought my car (brand new) from this dealership (2012). I've been going here for repairs for over 7 years and have always been satisfied with the services I received. Until now.

NIGHTMARE OF A DEALERSHIP. I would not recommend this place to my worst enemy. Bought a $2.6k sealjet package I didn’t want, which wasn’t even on the car yet. Took almost 3 weeks to get an appointment, they kept giving me the run around and not booking me. Then it turns out they never paid my trade in, so I had to call and find out why, rather than them handling their business. Turns out they got the numbers wrong on the pay out amount and now want ME to pay for their mistake. Manager doesn’t even have the courage to talk to me about it he has to send his receptionist to relay the information. God awful customer service. Manager is happy and present when you spend $60k, but once you’re off the lot they treat you like dirt.

False advertising and ripping people off! Would recommend going to another dealership! They raise the prices of there cars up and decrease the trade in value! Ivan doesn’t go to work the for customer! I would not trust him or the dealership! Total joke the price of the vehicle listed in 30,890 and the hidden fees before the true price of vehicle before taxes 33,589 after taxes 37,000! If you want to get screwed over go ahead and buy your next car from larson!!

Be prepared to get ripped off! Dealership is false advertising prices! Prices listed are way off what the actual prices are! And the trade is value is well below kbb! They feel it’s okay to raise the prices of there cars up and decrease the car you trade in!

Brought my Volkswagen here because of a brake issue 6 months ago. They went through 3 service managers, none of them were able to fix my car. Communication was horrible. Finally after having my car for half a yr they call to say that they don't know how to fix my car. The new manager was rude about it too. Worse experience ever!

I went to Larson VW in Tacoma hoping to purchase a used Nissan Leaf they had on the lot. After the test drive I sat down with the salesman, Leo Nguyen, and learned that the "lifetime powertrain warranty" mentioned in the ad didn't apply -- but that the "dealer added accessories" which were not part of the advertised price did -- to the tune of $1,148 on top of the advertised price. That's over 10% of the price of the car. They also marked up the title and registration fees (a pretty normal practice). For $1.148 Larson VW was providing a "theft deterrent" -- some kind of "ultraviolet" etching that was supposed to make parts of the car traceable if it was stolen and went to a chop shop. That added $599. They also included wheel locks for $150 -- you can buy a genuine set of Nissan wheel locks for $70, list. They were added a "brake plus safety system" that is supposed to reduce the likelihood of a rear end collision. That added $399. It's a simple part that they splice into the brake light wiring. Probably a 15 minute job for an experienced mechanic and a $20 part on Amazon. It's questionable whether or not the system works and it's also unclear if it's "road legal". Both of these "features" should reduce the frequency and amount of insurance claims, so you'd think that they would get you an insurance discount. As far as I can tell, they don't (from USAA at least). When I told Leo that I did not want any of these extras he refused to delete them. So I walked. On hindsight, I should have walked as soon as he mentioned them -- I don't want do business with a dealer that I can't trust.

In the past, I've had great experiences with the sales department, but the service department is a separate issue. I made an appointment for 1:30 on 11/9 for my 20k mile maintenance and arrived early. I spoke with the service advisor and discussed what would be done; an oil change, tire rotation, and a cabin filter change. I had coupons($69.95 oil change and free tire rotation) and she told me it would be $281 before coupons. She never told me what would be my total even though she had the coupons right in front of her. I asked her how long it would take she said, "Oh, it's only going to take an hour and a half." I decided to wait in the lobby since it wasn't going to take that long. After almost 2 hours, I noticed my car wasn't in the bay. It was still parked in the service garage. I was just waiting in the lobby. Nobody came to inform me what was going on with my car, if it would take longer or if they even started on my vehicle. I went to check in with somebody to see why it was taking so long. I asked the service advisor how much longer it was going to take. She said, " About 20 more minutes. It's almost done." At this point, it's already 3:15. I said, "Well, I don't understand if I made an appointment why it's taking so long," and she said, "Well, I thought you left, and it actually takes 2 hours." Then why was I told it was going to take an hour and a half? I'm waiting and waiting for almost 2 and a half hours with nothing to drink or even snack on in the lobby. The receptionist felt terrible and got chips and a drink from their snack room since she saw that we were waiting so long. The entire 3 hours that I was there, I saw the service advisors updating the other people waiting on their cars, but no one has said anything to me. Again, no one has come to tell me anything, so I go back to see what's going on, and I see my car parked. It's been done for who knows how long now. I walk back there, and the service advisor just looks at me and goes, "Oh yeah," and waves me over like she just remembered I've been here waiting for my car. She hasn't even looked up to acknowledge me. Usually, when you finish your service, you get a breakdown of what they've done, and they go over everything. She hasn't even said anything about how long I had been waiting or anything. When she finally speaks, she says, "Okay, the total is $181, and we gave you a discount because it took a little longer." A little longer?! I didn't leave until 4:30! And the discount was $25 off because I waited 3 hours for something that should've been an hour and a half. I never go to dealership service departments because they're generally more expensive, BUT I had such a great experience last time that I decided to come back. It took 3 hours for something that would've taken 30 minutes at Jiffy Lube with 3 cars ahead of me without an appointment! The service was unprofessional, the wait time was ridiculous, I felt completely invisible in that lobby beside the receptionist. Shame!