Volkswagen of Tacoma

They will sell you a car, but never care about you after that. Plus Steal your refund but never giving it to you. If they owe you money good luck getting them to call you back.

Honestly if you asked me to write this the day I bought my car or the first week or two it would have been a five star. Unfortunately I’ve had my car for a little over a month and my experience quite frankly is embarrassing . I found my vehicle online and had to have it ! I called and went In next day and bought it . Staff was kind and worked with me a lot. I received 3 emails and 1 phone call after I left , I tried calling over 20 times to get in contact with someone about scheduling my Z-Shield or if my plates came in. No one returned my calls, and when they called finally a month later to schedule for my Z shield to be performed. I was told that I would get a call within a few minutes to confirm my appointment. No one ever called back , three days later I received a call from the person who sold me my car, Sam, and asked him to follow up with my so-called appointment. He told me he would call me back and no one ever did so. I took the time off work and prayed that I had an appointment because I called three additional times and left voicemails with no callback showed up and got my shield done and just wanna get out of there. It took six hours and they didn’t have any shuttles available at the time I arrived and when they did, it wouldn’t make sense for me to leave due to not very much time being left on my car. Upon returning home, I realize that A lot of areas on my car are still dirty on the exterior making me question how they were able to perform my Z-shield if my car is dirty. So either they did an improper seal on my car or they just didn’t do it and I sat there for six hours for absolutely nothing. I called the follow up and once again no one answered the phone during business hours and I’m sure I won’t get a phone call return to me.

My experience was great! Found an awesome car by working with Carter Zee who was very helpful and pleasant! We smiled a lot! I rolled away truely happy!! When I do this again I will go there!!

HORRIBLE!!!! Don’t even bother with this place!! They will waste your time! And mess up your credit.

Classic bate and switch: advertised as 46,673 but what they don't tell you is that they are selling it 15K over that price. It's not honest and I can see why people give this company a 1.9 stars.

this dealership is dishonest. Don’t go here. They falsely advertise the price of the car by tacking on over 1k in charges for additional features that are already on the car. I didn’t ask for those features and they weren’t included in the list price. Why should I pay for them? Additionally, while talking facts and figures I added up the numbers of what they said the total loan would be and got a much lower number than what they had listed. I asked why the numbers were off and they said “oh we added in optional gap insurance!” Okay then why is gap insurance not listed on the price sheet? Why would you just add in the cost for that without asking if I want it, or informing me they included it in the price?? I ended up walking away without the car I wanted because I couldn’t trust them and could tell they were just playing games. Overall super shady dealership that lies and tries to sneak in thousands of extra dollars into the cost without you noticing!

Bought a 35k vehicle with two damaged tires. Don’t believe the dealership knew about the damage consisting of two repaired gouges on two sidewalls. Believe car was traded in like that and dealership didn’t notice. Well had to replace all four tires at 1200 bucks. General sales manager said he’d make it right. Well, no, nothing was done but a few emails full of false promises. If you buy from this place, please have the car inspected. Me personally? I’ll never go back and my trust is gone. Oh, I put roughly 500 miles on the car before the tires deflated. Buyer beware.

I bought a used car from Volkswagen of Tacoma. I had it for 2 hours.. It broke down as I was getting on I- 5. I was stranded for an hour. They got me a tow truck. I was going out of town for work, they gave me a loaner. I told the manager I didn't want the car I just bought, and told him to keep my car I just traded in. He said he would keep my car. The service department called me the next day and asked what was wrong with the car I just bought. I said I have no idea, other than it left me stranded on the freeway.. and that I didn't want the car. I went to take the loaner back on Wednesday to pick up my original car. My car wasn't there. He sent it to auction after he said he wouldn't. Supposedly they pulled my car from auction. I couldn't or can't believe I was dealing with the GM. He said he couldn't unchange the transaction of the sale of this car, then he could. He told me Friday I would have my car back Monday. Did not get my car back Monday, Tuesday, no car. Now is threating me that he will not undo the sale. I don't know what to do. I had the car for 2 hours. All I want is my car back..and to never do business with this horrible company again. I'd advise not to do business with them. I got my TT back after an excruciating experience & time frame. Overall WORST car experience and customer service EVER!

DON'T BUY A USED CAR HERE! First off, they tried to tell me that they etch a number for security and that is included in the purchase price - if they want to etch every used car that's fine, but I didn't ask for it so why should I pay for it? They also tried to include another bogus charge in the purchase price and I told them I wasn't going to pay for that, but they included it again in their next offer. I left and was sitting in my car and they came back and said they would accept my offer, but then they added those two fees again! I said not with those charges and then they said "Wait, let me check," and said ok. I bought a 2016 Kia Forte LX with 75,109 miles on it. AFTER 3,000 MILES ... the car blew a head gasket (and the water pump leaked) ... AT 77,400 miles! I checked the Larson website and found out that used cars purchased with 75,000 miles or less (and w/in 7 model years) have a limited lifetime warranty, which includes the powertrain. I called and told them the car died and needs a new engine (the head was badly warped and valves were leaking) and would they honor the 75k warranty since I bought it with only 109 miles over and I couldn't have damaged the car in 2,000 miles with no warning lights, no overheating, but they said no. Legally they don't have to, but I feel good faith and morally, they should do something for me. Roy Miranda said he checked with management (NO) and insurance (NO) and I was out of luck. The "LARSON DIFFERENCE" is garbage!

Three weeks ago I purchased a beautiful 2019 Mazda CX9 from this dealership. Great experience, great salesperson, great manager, great vehicle.... until after having the vehicle for two weeks. I was driving the vehicle one night, had put about 300 miles on it and got a flat tire. When changing the tire, I noted there was a flap of rubber on the side where the tire was damaged and epoxied back into place. Now I don't think the dealership did this; but, probably the person trading in the vehicle. You'd never notice until the adhesive gave and exposed the flap and the tire went flat. Well went to Les Schwab and guess what, there were two tires on the right side of the vehicle with the same damage where the flap of rubber had been glued back. So, 1600 bucks later for four new tires, I texted the sales person who sold me the vehicle and advised him of what happened. His response? I'll let service know to look out for this stuff (paraphrasing). You know, there is something to say about standing behind something you sell even if something isn't your fault. I accept that I didn't see the damage and can't say the dealership would have.... My problem is with the dealership not offering to help out in any way. I just purchased a 38000 vehicle and immediately had to dump another 1600 into tires. Something wrong about that. All I want to say is that it pays to really check things out before you buy and in the off chance something happens, for this particular dealership, you may want to consider they may not stand behind the vehicle. Again, not my fault and not their fault; but, to do nothing? Just beware of the support after the sale.