Mercedes-Benz Of Tacoma

I leased a vehicle 2 years ago. I came back in because I had some questions about my lease . I was met by Tom the manager. Tom explained everything I had questions about and took the time to get to know me. Great customer service

They impudently deceive customers by selling cars on the site that are no longer available and have been sold for a long time .. When you come to a car dealership, they tell you - sorry, do you want to buy something else? Sold cars continue to be on the site, they are not removed so that the buyer has an interest and he must come to the car dealership

The first red flag is when I declined the pre pay maintenance on a 2016 Mercedes C300. The car had 59,206 miles, and the finance guy said he checked and the 60k maintenance was done. When I asked for a print out of the 60k service maintenance I was taken to the General Managers office. Got sit there and admire some of his wall art. The gist of the meeting turned out that the 60k miles service was not done, just an oil change. So I asked the GM how that affected the life time power train guarantee. He said it would be fine, and went on to talk over me about how I was a distrusting pessimistic person. I told him that I didn’t get where I was by not having certainty about important issues. The GM then goes on to explain the oil change was done by a shop in Belfair. He did not have a copy of it, and said I probably did not want to drive all the way over there. I told him I wouldn’t mind calling them and getting a copy of work done, as it was crucial to the life time warranty. Don’t think he wanted to hear that. He started raising his voice about how he runs a million dollar dealership and didn’t want to be questioned. At that point I told him I was leaving. As I was walking through the dealership he came storming out of his office and intentionally brushed by me, and stormed over to the service desk. I’m glad he didn’t knock me over, he would really have some explaining to do. I feel I need to contact the states attorney general, as there were other fraudulent statements made like “it is a certified car”, and it “has no accidents”, all which were not truths. Overall it is a nice car but just don’t like the deception. And now I have to pay lord knows how much for a 60k service maintenance. It’s not that I can’t afford to pay, or don’t want to pay, it’s just I was lead to believe that it already was done.

First off Luda was great! We bought a vehicle from them, and after a week it started to run rough and have a really bad shake in it. We called and brought it in when we got our license plates since we like over an hour away. We asked them to check it out and was told that it was normal. We we're leaving on a vacation so we waited until we got back to bring it in to another shop for a second opinion. We took it to 2 shops since the first one didn't have the diagnostic tools to take care of it. The shop showed us that the spark plug coils were installed wrong and that the diagnostic codes were cleared before we purchased it. We have the print outs of the report. Mercedes service department isn't to be trusted. We contacted our salesperson Luda and explained it to her. She has let us know that she would pass it along to the general manager and sent several emails to the service department. All of them thought it wasn't worth the time to make contact. This is a direct reflection of upper management and ownership.

I have always been treated fairly here at Larson. If there is a problem, they work hard to make it right. To me, that is the standard I look for in working with any dealer or service department. James and Monica are stand outs and they always go the extra mile. I am now looking at buying a Mercedes there as a result.

Seamless transaction from start to finish! Thanks for making great deal for our family, Chris! Ask for Chris Lee when you looking for Mercedes! No pressure sale, find what you need and making a great deal! 11/10 from me!!!!!

My 76-year-old mother has loved Mercedes her entire life, and has owned several over the years. Years ago, she went to Mercedes-Benz of Tacoma (1701 Alexander Avenue E, Ste. C Fife, WA 98424) to purchase her Mercedes SUV. Recently it has had some issues so she has taken it to this location to be serviced multiple times. Even though she has dished out thousands of dollars to them, her engine light keeps coming on. She recently went back to talk to them again about the issues, and they convinced her to trade in her current Mercedes SUV for a new model because according to them her current one would continue to have reoccurring problems. After hours of negotiating, she decided to purchase a new vehicle from them. However, before they delivered the vehicle, they found something wrong with the rear camera on the white SUV she purchased. She told them she wanted a vehicle that didn't have any issues. They said they didn’t have any other white models in the state and would have to bring one from Oregon. However, they did have the same model on the lot in black and they could exchange it out. She really wanted the white one, but reluctantly settled for the black one because she didn’t want to wait. Once again, she asked them to inspect it prior to delivery to make sure everything was in working order. They told her everything was fine. Once she received it, she noticed issues with the back seats. In addition, one of the seats vibrates and makes a noise when pushing the seat adjustment button. She took the vehicle to the dealership and explained the issue. Several employees came to look at it, and all of them told her it was normal. COME ON!! This is an expensive Mercedes SUV and you are trying to tell a 76-year-old woman who has owned multiple Mercedes that this is NORMAL?!! I have a FORD SUV and my seat does not vibrate and make a loud noise when I hit the seat adjustment button. She told them she didn't want that SUV if there was already a problem, especially since they assured her she would be getting something that was new and in perfect working order. At that point, she told them she wanted her money back if they could not get her an SUV that was in working order. One of them got rude with her and told her he was not a mechanic and she should take it over to the service department. He told her they weren’t going to switch out the vehicle or refund her money. My question to them is: Who buys a NEW luxury vehicle to then immediately put it in the shop to be serviced?!! On your website you state, “Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.” I’m sure if any of you experienced the treatment you dished out to my mother from a luxury car dealership you would be extremely upset and would spread the word of the horrible service you received. We are extremely disappointed in the customer service she received from this dealership! They have a blatant disregard for honesty, integrity, and their customers! When shopping for a Mercedes, please take your money somewhere else! In addition, NEVER take your Mercedes to get serviced here! They claim on their website, “the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One.” My mother has yet to have her vehicle running smoothly as it did on Day One.

I did my homework after my wife purchased a model. I found out that we paid $20000 more than what the vehicle was worth. We got ripped off. I would recommend this dealer but I advise people to be careful.

Everyone is warm, friendly and helpful. I seldom see consistently great customer service anywhere but you have it here at Larson! They make your shopping experience special. Love you guys - Brandon, Scotty and Justin!

Everyone tried to make it easy for us from the beginning which is appreciated more than you know. Both Chris Lee and Troy were great.