Bickford Ford

The sales representative was helpful during the purchasing process. However, despite all the negotiations, the truck I bought was not properly inspected. - The brake pads were near depletion. - The DEF was down to one bar. - The fuel filter was at only 8%. - There was a significant amount of mold under the seats and seatbelts. - Scratches and multiple areas of peeling paint appeared after a deep cleaning. In summary, they fixed all the issues except for the scratches. My point is that the truck should have undergone a proper inspection and cleaning before being released to the customer. This is a $35K vehicle and shouldn't be treated like a cheap car just because it's a trade-in. Even sending numerous emails, the management doesn’t even bother to response if they will fix the scratches. Went to their office, instead of apologizing they told me they received my email and they just don’t want to respond. Overall, I am not personally happy about their customer service. This is not a good customer experience for me. I am hoping their management will improve their quality and provide good service. —————— After writing this Review, the Ford manager called me directly and was not happy about my review. I mistakenly added another name and deleted it. But all the things I stated here are facts and I have all the photos I can attached. Now I feel like this review section is not safe, I felt harassed when the Ford manager called me and argued about this personal review. The manager even wants me to expose my name which is not professional. I hope Ford's upper management will handle this concern professionally. Nothing is personal; I am simply dissatisfied with my experience at this dealership. To clarify, while Sales Representative Eric Sundvor was helpful throughout the process, the issues with the truck are beyond his control and should have been addressed by his manager or higher management.

They were quick to make an appointment and quick to fix it. They came to my office and did my work for me thank you.

I went in for an express oil change and inspection since I just recently moved to Snohomish. I was greeted promptly and quickly checked in. The service time was way faster than I expected and the advisor even provided a service timeline so I can game plan my next services and not be surprised. Very professional experience and very useful information to help me! I love it here!

They did a great job. Timely and early to the appt which was not a problem.

The sales staff, especially the fleet staff are fair and honest and give great advice. I’ve only had contact with the White service team for the most part, but others have helped and are very friendly and knowledgeable.

Recently had some work done on my Ford F150. Marshall and crew in Service took great care of us. My truck is back and in great shape thanks to their efforts.

Randy in the service department was fantastic he and his crew did a great job

The service was completed in a timely manner and we were kept informed about the status of the repair. In addition the service coordinator provided us with a summary of other maintenance needs that can be handled in the future.

Our Sales Guy Erik and the rest of the team at Bickford were awesome! This is second truck that I have recently purchased here, and I will be back!

Your staff was great appreciated the quick response. Drivers side mirror was broke which is my major mirror and took me in promptly to address the safety issue.