Honda of Burlington

We brought our 2023 Honda Pilot Touring in to be checked because the car died on me in a busy street and I had to get it towed to Burlington Honda which was over an hour away from where I was stranded. The cars battery was dead and after the police jumped the car for me all of these error messages regarding the brakes, TCR, Stablization etc. displayed. Honda service cannot find anything wrong and deny that there are any issues with the car. I found a forum online stating that this dead battery / non start issue is on-going with 2019 Honda's and on and that Honda is not addressing it. Honda denies knowing anything about this as they claim no one has ever reported this type of issue. I am going on the record that I have reported this type of issue and that Honda of Burlington Service cannot figure it out and claims there is nothing wrong with our brand new car. Online people have replaced faulty brake swtiches, batteries, push start buttons and relays, fob batteries and had issues with the brake pedal vacuum bleeding when the car sits too long. I am not getting any assistance with figuring out why my new Honda is having to be jump started intermittently. I am not charging anything in the car and not leaving the lights on. There is an electrical issue, but Honda is not willing to figure it out. When my warranty expires I'm sure they will. For now, this is documented that I brought this to their attention.

This is a factual and objective review of our very bad experience at Honda of Burlington. Heads up. We weren't going to write a review at first. But then 4 weeks after our visit we receive a "Notice of Adverse Action" from that dealership. A notice of adverse action means that we got denied a loan; a loan that we never requested as we simply walked away from the dealership after a condescending remark made by the owner. Our credit score is in the 800's! We visited Honda of Burlington before year end and were interested in purchasing a vehicle for my wife that we test drove at the dealership. From the start we called our budget and made them aware of our upper limit. They played us in a sense they asked every piece of information and justified the ask saying they'll only be able to give us the best deal if they know our credit score.  Long story short, when we felt being pushed into something we did not want (the salesman even tried to ask to buy a warranty to justify a $200 drop after 1 hour of negotiation), he did a textbook move and called the big boss in (Dustin Hoffman). The drop that spilled the whole glass was when he looked at us and cheaply and in a demeaning way said "what is $2000 to you" in front of my wife and kids. At this point we stood up and left. I so wanted to say what is $2000 to a dealership with multi million dollars yearly revenue. But I felt so hurt that I just wanted to run out from this place.  We felt so bad about the whole experience. We felt striped of our personal information and privacy. And today we receive this Notice. The ironic part is that we have excellent credit score.  I would not recommend this dealership. Apparently it's a family run business. I am not sure they understand the values of family especially when throwing condescending remarks of the sort to customers because we refused the deal.

Share review Embed review Write an update Edit review 12/6/2019 I recently found myself having to purchase a new car with very short notice. Luckily I thought to check out Sims Honda and couldn't be happier with the experience. Clint DeFries was my salesperson and I found him to be straight forward, considerate, professional and informative. I highly recommend this dealership.

By far my best car buying experience yet! They worked hard to get the financing I needed and I left with exactly what I wanted! So grateful for their hard work and Chads patience and ability to explain to me different options and never giving up on me! Absolutely recommend and I will definitely continue being a customer there!!

Great customer service from sales to finance. Very friendly. I would definitely recommend Sims Honda. I was able to select my vehicle and communicate what I wanted before I ever arrived at the dealership. Once I got there, everything was ready. Took a test drive and signed all paperwork and was out within 2 hours. It was a great experience.

They were great. Gave me freedom again. Loved the experience, The salesman was very down to earth and friendly. Not a long wait time. Financier was very helpful.

This is my 1st time to buy from this dealership and I WILL NOT RECOMMEND THIS TO ANYONE. If there's a negative rating I will rated them with that, my mistake is to trust this dealership and they screwed me over. We made a deal thinking everything is fine until 4 days later they call me telling that I owed them some money because the price of my trade is too but I showed them how much I owed they told everything is fine. With there experience I know that they know my car owed more that it should, all I need from them is to be up front with us but no they just want sell the car. They are untrustworthy car dealer, beware and don't buy from them.

My husband and both agree that we had a very good experience at Sims Honda. Informative, friendly, helpful and not pushy! We highly recommend their business

We was very pleased with the attention we received from the salesman and staff at Sims Honda in Burlington WA. We are getting compliments about our car.

I visited Sims Honda to test drive three Honda models: the Accord, HRV and CRV. I spent a lot of time with the salesperson discussing these models and in the actual test drives. The Sales person was an encyclopedia of information about all three models. He was also very patient. I arrived around 1 pm and left about 8 pm. He was very helpful in my decision to purchase the Accord. No one at the dealership pressured me to make a decision and the salesperson seemed to be committed to my getting the car that I felt was best for me. The business Manager Brock Childers was also very flexible and helpful in negotiating the terms of the purchase.