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Dwayne Lane's Chrysler Dodge Jeep Ram

(642 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (425) 551-7934 (425) 551-7934
Used (425) 551-7980 (425) 551-7980
Service (425) 551-7661 (425) 551-7661

Reviews

(642 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Helpful sales team

Jamie Garrett was a fantastic sales person for us! We had a very helpful sales team and pleasant experience. Thanks Dwayne Lane's!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Buying Experience

Had a great buying experience nice folks! Lots of choices and Joey went through the whole process very patiently. Nice to deal with professionals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Nervous, but better then I hoped

My review is my title. My friend brought me here because of all her positive experiences and she was right. I felt comfortable the whole way through.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought Two Cars

We bought two cars. It took all day but Jamie made it fun. The whole crew was great! Thank you Dwayne Lane's Everett!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good & Efficient - Service

Knowledgeable & helpful - Answered all my questions - showed me the xxxxxxand con's - then sought out the right vehicle for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Liars!!!!

I wish I could give a no star rating. All this dealership wants to do is give you the bait and switch. Went to purchase a vehicle, signed all the paperwork and was given the vehicle. Two days later they said the bank said they needed more money or I would have to return the vehicle. Called bank and they said they were not asking for more money that that would have to come from the dealership. Dealership called cops on me today saying I stole there vehicle because I hadn't returned it yet and went in there tried to discuss options with them and all they could say was that the bank is the one asking for more money. The sales manager I talked to several days earlier told me it would be no big deal, as long as I came up with "x" amount of dollars I would get the vehicle no problem, looked me in the eye and shook my hand. Today I try to talk with him and the cockroach that he is, decides to hide in his office so he doesn't have to face me. He told me he wouldn't BS me and that's exactly what him and his company did.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Unexpected Deal

Let me start off by saying, I sold Chevrolets for over 3 years and managed (F&I) a CDRJ dealership. I let the salesman (Alex - Big Al) know that from the get go. I went into the dealership because I kept getting emails about how they needed some 2015 Wrangler Unlimiteds for their used care inventory; I figured it was just to get me in to buy. I asked what they'd give me for my pristine Jeep and they told me. We then looked (at my request) for a replacement 2017 Wrangler. They didn't have what I wanted so I looked at Rams. Only really had to look at one. It was made for me! It has everything on it that I wanted and more. I told the sales manager (Jason) that I'd like the evening to consider the deal and I'd let him know the next morning (yeah, I was a "B-Back"). Bottom line, the deal was too sweet to pass up so we traded. Again, remember I'm no novice at trading/buying/selling vehicles. I feel like the Big-Al/Jason combo is a good team. Ask for them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent Service!

These guys treated me like royalty; I had a very positive experience. Shout out to Lucas Millar for selling me the Challenger SRT8!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Harassing calls

I have received 5 phone calls from this dealership from Brandon asking me to buy a car at various times during the day. I have asked him to stop calling three times now. I asked to speak to a supervisor and he said none were available. Do NOT give them your contact information!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Harassing phone calls

I received 5 phone calls from this dealership so far and have asked them to stop calling me 3 times. Brendon keeps calling and either leaving long messages or pestering me. Do NOT give them your information!!! I was called Feb 28th, March 1st, March 3rd, March 14th, and today March 17th. Avoid this place. They will not leave you alone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We sincerely apologize for the repeated phone calls. Our dealership received an internet lead with a different name but your phone number and the salesman was following up on the lead. We have removed your information from our system and are sorry for the inconvenience.