Reviews
They have been easy to work with and always tried to
They have been easy to work with and always tried to answer our questions when we asked.
They have been easy to work with and always tried to
They have been easy to work with and always tried to answer our questions when we asked.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Lithia Toyota of Springfield is always the best choice
Lithia Toyota of Springfield is always the best choice for serving my Highland. Knowledge, efficient and friendly. Highly recommended.
Lithia Toyota of Springfield is always the best choice
Lithia Toyota of Springfield is always the best choice for serving my Highland. Knowledge, efficient and friendly. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Robin, thank you for the high recommendation! We're delighted to hear that our team at Lithia Toyota of Springfield consistently provides knowledgeable and friendly service. We look forward to serving your Highland again in the future!
Understanding, fast efficient and they really work with
Understanding, fast efficient and they really work with you on fixing things if your not happy.
Understanding, fast efficient and they really work with
Understanding, fast efficient and they really work with you on fixing things if your not happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Michelle! Thank you for the acknowledgement of our team's willingness to ensure our customers, like yourself, are taken care of at Lithia Toyota of Springfield. We are here to take care of your future automotive needs!
I would definitely recommend Lithia of Springfield!
I would definitely recommend Lithia of Springfield! The sales team is friendly and welcoming. I had a wonderful experience and drove away happy!
I would definitely recommend Lithia of Springfield!
I would definitely recommend Lithia of Springfield! The sales team is friendly and welcoming. I had a wonderful experience and drove away happy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending Lithia Toyota of Springfield! We're delighted to hear that our sales team made your experience a positive one. Enjoy the ride, and we hope to see you again in the future!
The guys at Lithia Toyota of Springfield are always
The guys at Lithia Toyota of Springfield are always great. Wonderful service. Always quick and efficient.
The guys at Lithia Toyota of Springfield are always
The guys at Lithia Toyota of Springfield are always great. Wonderful service. Always quick and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lucienne, Thank you for the kind words! We're delighted to hear that our team at Lithia Toyota of Springfield consistently provides quick and efficient service. We look forward to serving you again in the future!
T h a n k.
T h a n k. Y o u a g a i n 5 s t a r
T h a n k.
T h a n k. Y o u a g a i n 5 s t a r
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business here at Lithia Toyota of Springfield. We happy to see you enjoyed your service visit. Safe travels until next time!
I recently traded in my vehicle on 4.
I recently traded in my vehicle on 4.14.25. Lyle, Kelly, and Presley were AMAZING!!! Words can't describe how kind, thorough, and honest they were with me. They didn't sugar coat but gave me options and respected my boundaries when I needed certain things. They were all very personable and I felt like they really wanted to help me out of the situation that I was in. When we got to the back, I met with Tony, who met us again with respect, honesty, transparency and professionalism. I would recommend anyone to buy from them!
I recently traded in my vehicle on 4.
I recently traded in my vehicle on 4.14.25. Lyle, Kelly, and Presley were AMAZING!!! Words can't describe how kind, thorough, and honest they were with me. They didn't sugar coat but gave me options and respected my boundaries when I needed certain things. They were all very personable and I felt like they really wanted to help me out of the situation that I was in. When we got to the back, I met with Tony, who met us again with respect, honesty, transparency and professionalism. I would recommend anyone to buy from them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Selena, Thank you for sharing your first-class experience with us at Lithia Toyota of Springfield! We're delighted to hear that Lyle, Kelly, Presley, and Tony provided such exceptional service. Your recommendation means a lot to us!
Amazing so kind and helpful i would recommend this to
Amazing so kind and helpful i would recommend this to anyone! Definitely a great experience
Amazing so kind and helpful i would recommend this to
Amazing so kind and helpful i would recommend this to anyone! Definitely a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jordan, Thank you for the kind words and recommendation of our Lithia Toyota of Springfield team. We're very pleased to have had the opportunity to earn your business. Please let us know how we can serve you in the future!
Most of my experience was perfect with Lithia Toyota, my
Most of my experience was perfect with Lithia Toyota, my 3 stars is based on my buying and trade experience. I had a 2021 4Runner TRD Off Road Premium with 29,960 miles for trade in towards a new RAV4. I think their first offer for trade in value was $32,000 or 33,000. Which made me very sad as on their website I was quoted $41,500 to $45,000 and that was trade in range! But then they say there was no way they would get that much for it, and that they would not be able to offer me that price (I wanted $40,000) that they don’t use the system that is on their website?. After a few offers, they said they would do me a favor since my husband is also a customer who bought his CHR there, the absolute highest they could go was $36,500. Deal done. I sadly accepted the offer. Later when my loan goes through and I get my statement I see that it’s more than I expected. I start looking through my paperwork and see that somehow the 36,500 didn’t make it on the contract and it was showing 34,500! How can that be?! So I text Rodney Kallum my sales person and tell him and he looks into it and says that’s what the contract shows and you signed the contract. I said yes, but it’s not correct, he said you signed it. I said don’t you remember offering me 36,500 since my husband was a customer blah blah blah and he says I don’t remember that conversation! Wow! I understand I signed the contract with the incorrect price, and that is my fault for not looking to make sure it was correct (I didn’t think that they would change the price and cheat me out of $2,000). But Instead of being honest and saying I do remember that but nothing can be done since the contract is signed he just straight lied. Then I look at the paperwork where they calculate my trade value, and they had almost doubled my miles to get the amount lowered! I had 29,960 miles, and they entered that my 4Runner had 49,752 miles on the car fox report! What the heck! Talk about shady! I understand it’s my fault of signing the contract without reading and making sure the numbers were correct was my fault, but it doesn’t make it right what they did! I have never dealt with a shady salesman from Toyota before and did not think they would cheat me out of all that money on my trade! They made almost 15,000 off my 4Runner and lied about its worth based on fudging the miles to make it less! They sold it for $48,995 on their website, probably more after all the fees and extras! So if you go here, make sure to look at ALL the paperwork and make sure the correct info is being entered when they calculate your trade! Now, instead of enjoying my new RAV4, every time I see it, it reminds me of how much i was cheated out of, and how dishonest they were! I hate my new car.
Most of my experience was perfect with Lithia Toyota, my
Most of my experience was perfect with Lithia Toyota, my 3 stars is based on my buying and trade experience. I had a 2021 4Runner TRD Off Road Premium with 29,960 miles for trade in towards a new RAV4. I think their first offer for trade in value was $32,000 or 33,000. Which made me very sad as on their website I was quoted $41,500 to $45,000 and that was trade in range! But then they say there was no way they would get that much for it, and that they would not be able to offer me that price (I wanted $40,000) that they don’t use the system that is on their website?. After a few offers, they said they would do me a favor since my husband is also a customer who bought his CHR there, the absolute highest they could go was $36,500. Deal done. I sadly accepted the offer. Later when my loan goes through and I get my statement I see that it’s more than I expected. I start looking through my paperwork and see that somehow the 36,500 didn’t make it on the contract and it was showing 34,500! How can that be?! So I text Rodney Kallum my sales person and tell him and he looks into it and says that’s what the contract shows and you signed the contract. I said yes, but it’s not correct, he said you signed it. I said don’t you remember offering me 36,500 since my husband was a customer blah blah blah and he says I don’t remember that conversation! Wow! I understand I signed the contract with the incorrect price, and that is my fault for not looking to make sure it was correct (I didn’t think that they would change the price and cheat me out of $2,000). But Instead of being honest and saying I do remember that but nothing can be done since the contract is signed he just straight lied. Then I look at the paperwork where they calculate my trade value, and they had almost doubled my miles to get the amount lowered! I had 29,960 miles, and they entered that my 4Runner had 49,752 miles on the car fox report! What the heck! Talk about shady! I understand it’s my fault of signing the contract without reading and making sure the numbers were correct was my fault, but it doesn’t make it right what they did! I have never dealt with a shady salesman from Toyota before and did not think they would cheat me out of all that money on my trade! They made almost 15,000 off my 4Runner and lied about its worth based on fudging the miles to make it less! They sold it for $48,995 on their website, probably more after all the fees and extras! So if you go here, make sure to look at ALL the paperwork and make sure the correct info is being entered when they calculate your trade! Now, instead of enjoying my new RAV4, every time I see it, it reminds me of how much i was cheated out of, and how dishonest they were! I hate my new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hi Crystal, It's disheartening to hear about your experience with the trade-in process and subsequent issues. We strive for transparency and honesty, so the discrepancies noted during finance are concerning. Your feedback is invaluable, and we would be happy to address any further questions or concerns. Please reach out at your convenience. Thank you, Blake Bleisch - Sales Manager - (541) 434-3327
Update-talked with Blake and again was told that because nothing was documented on my trade in price other than the $34,500 there is nothing he can do and I was asked if maybe I misunderstood the offer amount?! Me and my husband were there and both 100% remember $36,500 for the final offer. Also he said that the program they use to calculate the trade amount on car fax has an auto fill for miles based on the year of car etc. which seems like you would be able to out in the correct amount of miles but what do I know. He did offer a possible discount on parts or accessories, which was appreciated for the effort….but at this point I feel like I am being accused of fabricating this amount and conversation, and being as honest of a person as I am, this really is very heartbreaking. Clearly nothing can be done and I have accepted this as my mistake for not being thorough with my paperwork. This was a VERY expensive lesson and it is what it is. I appreciate his efforts.
Easy buy with helpful staff and delivery of car to my
Easy buy with helpful staff and delivery of car to my residence was very convenient
Easy buy with helpful staff and delivery of car to my
Easy buy with helpful staff and delivery of car to my residence was very convenient
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new ride! We're very happy to have had the opportunity to provide you with an easy and helpful car-buying experience at Lithia Toyota of Springfield. We hope to work with you again in the future!