Reviews
Write a reviewThey did great from beginning to end.
They did great from beginning to end. Very experienced staff. Not the typical high stress experience. I left Happy
They did great from beginning to end.
They did great from beginning to end. Very experienced staff. Not the typical high stress experience. I left Happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very honest people, easy to talk to, understanding and
Very honest people, easy to talk to, understanding and willing to work with you. Nathaniel was so helpful and so good with our family and kid.
Very honest people, easy to talk to, understanding and
Very honest people, easy to talk to, understanding and willing to work with you. Nathaniel was so helpful and so good with our family and kid.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just purchased a car from here, had a great experience.
Just purchased a car from here, had a great experience. Juan was a great guy to deal with. 100% recommend them
Just purchased a car from here, had a great experience.
Just purchased a car from here, had a great experience. Juan was a great guy to deal with. 100% recommend them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rear brakes were replace at 16000 miles due to premature
Rear brakes were replace at 16000 miles due to premature wear and now 10,000 miles later need to be replaced again. They refuse to honor the parts warranty and neither Sheppard nor VW will stand behind their parts or work. It looks like I am on the hook for new brakes every year or so unless I trade this car in. Brake pads are supposed to last around 70,000 miles so this is totally unacceptable. I will not be returning here for anything.
Rear brakes were replace at 16000 miles due to premature
Rear brakes were replace at 16000 miles due to premature wear and now 10,000 miles later need to be replaced again. They refuse to honor the parts warranty and neither Sheppard nor VW will stand behind their parts or work. It looks like I am on the hook for new brakes every year or so unless I trade this car in. Brake pads are supposed to last around 70,000 miles so this is totally unacceptable. I will not be returning here for anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair