Sport Chevrolet Cadillac

Great service in an emergency We were leaving town for a vacation and noticed that the car needed an oil change before we left Our service rep came through for us

Raul my salesman and Sport Chevrolet were excellent. I actually enjoyed the buying experience and got a great deal and after two months of driving, I’m still enjoying the car, absolutely no complaints. Best vehicle I’ve ever owned. I recommend Raul and Sport Chevy to whoever asks me about my new car.

I recently had a disappointing experience at Sport Chevrolet, Silver Spring that I feel compelled to share. After bringing my car in for an oil change, I discovered that the service team had mistakenly put the wrong type of oil in my vehicle. Upon realizing the error, I reached out to the dealership, hoping for a prompt resolution. Unfortunately, my concerns were met with indifference. I expected a higher level of service and accountability, especially given the potential damage that may occur from using the incorrect oil type to my 2025 Chevy suburban RST which supposed to taking a full synthetic oil. According to the receipt I was provided and the sticker on the windshield, the technician put a regular Oil instead. The lack of communication and urgency on their part was concerning. I had to take extra time out of my schedule to rectify this mistake, which should have been avoided entirely. I urge potential customers to exercise caution when choosing dealers. It’s critical to ensure that your vehicle is serviced by a team that prioritizes accuracy and customer care. I hope they can improve their processes to prevent this kind of issue in the future.

Thank you for reaching out. However, I must express my extreme dissatisfaction with the way my vehicle issue was handled last month. The communication throughout the process was unprofessional and unacceptable. To summarize, Calvin and I agreed on a price for the repairs and scheduled a date for me to bring in my vehicle. I made it clear that I live far away and that it would be more convenient to pick up the car from the shop where it was already located, as it was closer to my home. Despite this agreement, when I arrived, my car was not there. I attempted multiple calls, none of which were answered. Eventually, the dealership contacted me, informing me that they had taken the car and that I would have to pay them to return it to the original shop. Furthermore, Calvin, Charles, and their mechanic (who is supposedly their cousin) misled me and wasted three hours of my time. To make matters worse, the car was not repaired at all. When I took it to my personal mechanic, I was informed that the part had not been installed correctly, the issue had been misdiagnosed, and I had to spend additional money to fix the car properly. A proper diagnostic from the beginning could have saved me five months of frustration. Additionally, there was the tire issue where Vince unjustly attempted to involve the authorities, blaming me for the problem. In reality, the issue stemmed from an alignment and wheel bearing problem. Even after purchasing new tires, the problem persisted. I strongly believe that the previous owner, who is affiliated with the dealership—and that the car was previously owned by Charles and Calvin—was aware of these underlying issues. Rather than addressing them, it seems the dealership deliberately passed them onto a new customer. The level of dishonesty and unprofessionalism displayed by Calvin, Charles, Vince, and the mechanic is deeply concerning. Their conduct has not only caused unnecessary financial strain but has also severely damaged my trust in the dealership. I hope this matter is taken seriously to prevent similar experiences for future customers.

Coming into the experience, I expected there to be attempts to manipulate or to be taken advantage of. Unfortunately my pervious experiences have driven that mentality. This experience was a revelation. Every member of the sales team was professional yet approachable. They found the right vehicle and made every step easy and understandable. Our salesman Charles had knowledge and charisma. There was never pressure. He just presented us with facts and let the product sell itself. The sales manager gave us the best offer hands down and we shopped the entire state. Charles and the Chevy team educated us on the car and the systems it boasts. We are extremely satisfied customers and would be willing for let anyone know about our wonderful experience. Thanks again Sports Chevy Team. Continue you excellent work. P.S. I know this sounds like a review written by the company but I assure you this is a real customer with a real experience.

Phenomenal buying experience!!! Honest, informative and TRUSTWORTHY!!!!!! We would go back again without hesitation!!! Jeff Schultz was AMAZING!!! We live in Florida and went through Jeff because he was referred to us by a family member. He ordered our truck and we flew up to pick it up and drive it back to Florida and we would do the same process again without hesitation!!

This was the best car buying experience I have ever had. Calvin, Clint and Cam will take care of all your needs with a great price!!

My buying experience couldn’t have gone better or smoother. Super friendly and helpful salesman and finance man. This dealership went out of their way to make a fair deal and deliver my car to me 80 miles away. AWESOME PEOPLE!

Great, caring, and helpful people working here. Can’t say enough good things about Abel and Rodolfo. My car buying experience was the best! I have bought many cars in my life (71 year old male) and I have NEVER had as good an experience as I did this time. Sport is a real gem in the rough. Check them out. Very hands on, caring ownership.

Excellent service and good kindness, with the people my car is magnificent I love tk