Lassen Toyota

They convinced me to "save money" with a 6-pack of oil changes, but then tried to charge me for my second service. Worse: Made an appointment to buy 4 new tires, confirmed by texts and emails. Was told it would take "about 90 minutes, maybe a little longer." 2 hours later they told me they hadn't ordered the tires! To be clear: 2 hours into a 90-minute scheduled service, they hadn't ordered the parts! Insult: They're offering a whopping $30 off a total $805 installation to come back for the purchase.

I went to get my oil changed and they told me I was using the wrong oil. My father has been putting the same oil in all of our cars since before I could drive and they tried denying my oil ( again I have been using the same oil since I got the car back in 2017 its 2022). I told them to put it in and they said fine but my future services I cant provide my own oil first of all just because I am a woman doesn't mean I don't know what I am talking about! I asked you to change my oil not give me a auto service lesson! And I wont be going back anyways everyone in the office was making smart comments during my pay out!!!!

I took my toyota camry in for service and I love this place, they are so professional and attentive to the attention to detail. they wiped down my steering wheel before they drove my car in the service area and did a great job on my service for my vehicle. They are so friendly and I just love taking my car there.

Looking for a used car can be stressful. However, this dealership made it almost stress free. My salesman was respectful of my budget, concerns, and worked with me to make this experience awesome! Nery (Spelling could be wrong) allowed me to take a used vehicle to a third party to have a full inspection before purchasing. I have three more kids, and I will absolutely be purchasing from them again.

Lassen staff were friendly, knowledgeable and made the closing process fun and painless. Staff was willing to help and went above and beyond to make the purchasing and transaction go smoothly. I highly recommend them for future buyers.

John Payne always provides 10 plus customer service. He's honest and trustworthy. I always send my friends and family to him. I'll but my next vehicle from John!

John Payne helped our daughter get into her first brand new car. Process was smooth, he talked to her to explain how things worked, and she got the loan!

The customer service is top notch. And they really know what they are doing.......they go above and beyond the call of duty to make it right for the customer.....I applaud them.....

We had a wonderful experience at Lassen. We decided to buy a new Subaru but wish we had the salesperson from Lassen. Be sure to ask for Ben. He is very helpful.

John Payne did an excellent job of helping use find the perfect car for use. The dealer ship has a huge inventory so we had tons to pick from... Great place and a great buying experience! Highly recommended!!