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Toyota of Portland

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (434 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 7:00am–6:00pm
Sunday 10:00am–8:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (434 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very Satisfied

Thai was terrific; worked very hard to meet our requirements. Could not be happier with our car buying experience. Would recommend to frinds & family. Thanks Toyota of Portland.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DON’T BUY WITH THEM

I was pressured to buy, told I would be receiving one warranty then when signing found out the salesman was wrong, after 3 hours and on the final dotted line. After driving off the lot, the car has had multiple problems- all of which they have tried to charge me to fix. When I have brought in my car for maintenance their service department has returned the car to me with new problems each time. I’m very disappointed with my overall experience. This was my first time going with a car dealership since I was tired of getting unreliable cars off craigslist and I thought working with the Toyota of Portland dealership woud guarantee a level of transparency and support. It has been awful! Each step of the way. Don’t buy with them-

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

We had an issue that another service company repeatedly could not resolve. In desperation made an appointment with Toyota. From booking my appointment to our wonderful service advisor Andrew Blaine everything went smoothly. The service technician found OTHER issues that needed to be addressed and I had just had my car serviced elsewhere. Very impressed with the complimentary Uber rides. Great experience. Will only use Toyota in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Toyota Camry

Thai Nguyen the saleman was wonderful. He had all the cars and options available before we arrived. Selection was a breeze. The transaction with David the manager was also great. We closed on the deal with great interest rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Toyota Portland making car buying easy.

Stefan is a very helpful knowledgeable guy. Car shopping has never been something I have liked to do in the past but he made extremely east.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Difficult and incomplete

I had to argue to get them to check a bad wheel bearing. I knew was bad. they insisted was not until they actually checked it and then agreed. Also, sun roof repair was on the list and was completely ignored. Not worth the hassle

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Karina was professional, polite ,excellent service

I have been going to Toyota on Broadway for six years. Always a great experience, professional, polite, timely. Their staff tries to help out with any of my needs. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Straight forward no nonsense processing

I've leased 3 cars at Toyota of Portland (Broadway). Each time was a good experience with people who really cared to help me find what I wanted. Hansel was our Sales Consultant with the help of Latif the sales manager and Mo was the finance manager. Great guys who didn't make me feel pressured. They are honest and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service was great!

Worked with Ian at the service counter and he was awesome. Ian has great customer service and understands that he has a capable team backing him up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!

Thanks for a great service experience! Really appreciate the timely and complete job done. Also the preview of work to be done and review of work actually done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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