Reviews
Avoid Ourisman CDJR Clarksville I received a signed
Avoid Ourisman CDJR Clarksville I received a signed purchase order from Ourisman Chrysler Dodge Jeep Ram of Clarksville for a 2022 BMW X3 at $31,279 and secured bank financing. I arrived with check in hand to complete the deal, but after more than two hours at the store with my fiancée and elderly father, I was told I had to pay $600 more for tags and title. When I questioned it, the sales manager claimed a “new Maryland law” required the fee, which I later confirmed is not true. This was an illegal post-contract price increase and a misrepresentation of Maryland law. The next day they texted me that they would honor the original price, but the experience had already wasted hours of my time and destroyed my trust in the dealership. I am filing complaints with the Maryland Attorney General, Maryland MVA, FTC, and BBB.
Avoid Ourisman CDJR Clarksville I received a signed
Avoid Ourisman CDJR Clarksville I received a signed purchase order from Ourisman Chrysler Dodge Jeep Ram of Clarksville for a 2022 BMW X3 at $31,279 and secured bank financing. I arrived with check in hand to complete the deal, but after more than two hours at the store with my fiancée and elderly father, I was told I had to pay $600 more for tags and title. When I questioned it, the sales manager claimed a “new Maryland law” required the fee, which I later confirmed is not true. This was an illegal post-contract price increase and a misrepresentation of Maryland law. The next day they texted me that they would honor the original price, but the experience had already wasted hours of my time and destroyed my trust in the dealership. I am filing complaints with the Maryland Attorney General, Maryland MVA, FTC, and BBB.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I understand how important trust is in these transactions, and it’s concerning to hear about the issues you faced regarding the pricing and communication. Your feedback is invaluable, and I we will work to make it a better situation going forward
How did I not disclose truthful information regarding the registration details? I simply did not need you guys to order permanent plates since we'd be ordering specialty plates through the police union. Moreover, dealer processing fees are in place just for this purpose, to absorb costs for processing the deal. If you guys didn't charge enough for that, that's not my fault. Your sales manager, on Friday night, straight up said "We f**ed up" and even acknowledge that he would be upset to have to come out of pocket $600 himself in the same situation. Regardless, your dealership sent me a signed purchase agreement for the agreed upon amount, a signed quote for the same amount, and when I clarified the discrepancy prior, adjusted the purchase agreement to match the quote amount. Specifically so I could send it to my bank to get the loan approved and the check cut. I have all the receipts, texts, and emails, and I'm happy to share them with you, as I plan to share with the MVA, Attorney General's Office, FTC, and the CEO of your auto group. What you guys pulled was a classic bait and switch, point blank. I even offered to come out of pocket the $600 after the fact since I was exhausted and just wanted to go home and then was told we'd have to wait even longer to talk to finance. At that point, I was done. In my letter I sent on Saturday, I stated I would be happy to complete the deal for the agreed upon price, if the car was detailed and delivered to me (since I already had to drive back and forth twice), was inspected by my mechanic (since the bait and switch made me lose trust in the dealership, leading me to be skeptical about the mechanical soundness of the car), and if you guys simply apologized to my fiancee and father. I even called back to speak to your general manager, twice, with no response. You guys screwed up, and tried to pass the buck to me, and then didn't have the decency to even respond to me when I called to try and work it out the next day.
Avoid Ourisman CDJR Clarksville I received a signed
Avoid Ourisman CDJR Clarksville I received a signed purchase order from Ourisman Chrysler Dodge Jeep Ram of Clarksville for a 2022 BMW X3 at $31,279 and secured bank financing. I arrived with check in hand to complete the deal, but after more than two hours at the store with my fiancée and elderly father, I was told I had to pay $600 more for tags and title. When I questioned it, the sales manager claimed a “new Maryland law” required the fee, which I later confirmed is not true. This was an illegal post-contract price increase and a misrepresentation of Maryland law. The next day they texted me that they would honor the original price, but the experience had already wasted hours of my time and destroyed my trust in the dealership. I am filing complaints with the Maryland Attorney General, Maryland MVA, FTC, and BBB.
Avoid Ourisman CDJR Clarksville I received a signed
Avoid Ourisman CDJR Clarksville I received a signed purchase order from Ourisman Chrysler Dodge Jeep Ram of Clarksville for a 2022 BMW X3 at $31,279 and secured bank financing. I arrived with check in hand to complete the deal, but after more than two hours at the store with my fiancée and elderly father, I was told I had to pay $600 more for tags and title. When I questioned it, the sales manager claimed a “new Maryland law” required the fee, which I later confirmed is not true. This was an illegal post-contract price increase and a misrepresentation of Maryland law. The next day they texted me that they would honor the original price, but the experience had already wasted hours of my time and destroyed my trust in the dealership. I am filing complaints with the Maryland Attorney General, Maryland MVA, FTC, and BBB.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I understand how important trust is in these transactions, and it’s concerning to hear about the issues you faced regarding the pricing and communication. Your feedback is invaluable, and I we will work to make it a better situation going forward
I bought a truck and made it an hour down the road they
I bought a truck and made it an hour down the road they don’t care that it’s broke down didn’t offer a rental, tow, or buy back I’m stuck with this lemon nobody answers the phone or will call you back after the vehicle is bought their attitude is xxxx on ya
I bought a truck and made it an hour down the road they
I bought a truck and made it an hour down the road they don’t care that it’s broke down didn’t offer a rental, tow, or buy back I’m stuck with this lemon nobody answers the phone or will call you back after the vehicle is bought their attitude is xxxx on ya
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Zack, I sincerely apologize for the frustrating experience you've had with your truck purchase and the lack of support from our team. Your concerns are important to us, and I understand how disappointing this situation must be. I understand Kunta reached out and asked for a time to get in touch but you were not able to connect. He will be reaching out once again please feel free to email him at Kunta@ourismancars.com
Kunta has never responded or reached out no missed calls, messages, or emails. I have called probably 40times. His secretary has confirmed he’s in his office but fails to respond every time.
Excellent experience jasmine worked extremely hard and
Excellent experience jasmine worked extremely hard and got me the car I wanted - really pleased with experience
Excellent experience jasmine worked extremely hard and
Excellent experience jasmine worked extremely hard and got me the car I wanted - really pleased with experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dolly, thank you for the wonderful review! We are glad to see Jasmine delivered a 5-star experience, and we look forward to assisting you in the future!
Standard bait and switch tactics.
Standard bait and switch tactics. They advertised a vehicle for sale at a specific price that was significantly below MSRP. When I called about it, and got a written proposal, they added back in $2000 from the MSRP figure, and they lowballed my trade by over $5000. A friend of mine is the GM of a dealership, and he confirmed what I’m saying here. Ourisman website says they are a “family“ dealership. There’s nothing family about them. You’re just a number and a warm body if you’re willing to go along with their high-pressure tactics. I tried to speak with the GM, they wouldn’t let me talk to him, left a voicemail and haven’t heard back, sent an email with no response. Do yourself a favor, ignore the false advertising of low prices, and go somewhere else.
Standard bait and switch tactics.
Standard bait and switch tactics. They advertised a vehicle for sale at a specific price that was significantly below MSRP. When I called about it, and got a written proposal, they added back in $2000 from the MSRP figure, and they lowballed my trade by over $5000. A friend of mine is the GM of a dealership, and he confirmed what I’m saying here. Ourisman website says they are a “family“ dealership. There’s nothing family about them. You’re just a number and a warm body if you’re willing to go along with their high-pressure tactics. I tried to speak with the GM, they wouldn’t let me talk to him, left a voicemail and haven’t heard back, sent an email with no response. Do yourself a favor, ignore the false advertising of low prices, and go somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
The destination charge is clearly listed online on every new vehicle and shown on all written proposals.—if your friend is a GM, they’d know this. We provide transparent pricing with every line item disclosed, including trade values based on actual market data. Judging a dealership from hours away because we didn’t meet a specific request doesn’t reflect how we treat our local customers, many of whom return because of our honesty and service. I’d be happy to discuss this directly. Kunta@Ourismancars.com
I was looking for a particular Jeep Wrangler, Jasmine
I was looking for a particular Jeep Wrangler, Jasmine Lacey was my salesperson and she knew everything about the Wrangler and was very knowledgeable. In about 8-9 months I will be looking for a diesel RAM and now I know who talk too. Andy R.
I was looking for a particular Jeep Wrangler, Jasmine
I was looking for a particular Jeep Wrangler, Jasmine Lacey was my salesperson and she knew everything about the Wrangler and was very knowledgeable. In about 8-9 months I will be looking for a diesel RAM and now I know who talk too. Andy R.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing! We’re glad Jasmine took great care of you!
Lauren Smith is wonderful!
Lauren Smith is wonderful!. Although we did not purchase yet, we will in the near future.
Lauren Smith is wonderful!
Lauren Smith is wonderful!. Although we did not purchase yet, we will in the near future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great words
The dealership was professional and friendly during the
The dealership was professional and friendly during the sale. I called and they had the car. I was interested in ready when I arrived. The car was exactly what they said it was and I purchased it. Vincenzo was helpful and knowledgeable, and he also answered several questions after the sale, which I appreciate based on my experience, I definitely recommend this dealership. Their online advertising was also consistent with what they told me in person. Thus far, I’ve only had positive encounters with this dealership.
The dealership was professional and friendly during the
The dealership was professional and friendly during the sale. I called and they had the car. I was interested in ready when I arrived. The car was exactly what they said it was and I purchased it. Vincenzo was helpful and knowledgeable, and he also answered several questions after the sale, which I appreciate based on my experience, I definitely recommend this dealership. Their online advertising was also consistent with what they told me in person. Thus far, I’ve only had positive encounters with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're thrilled you had a great experience, and we’ll be sure to pass your praise along to Vincenzo. Enjoy your new car, and thanks for choosing Ourisman!
Pricing is not transparent.
Pricing is not transparent. For a used vehicle, expect them to ask for $5,000+ on top of the price listed online. Or else, haggle like all xxxx... and still pay more fees than at other dealers. Or, just take your business elsewhere... No shade to the saleswoman we met, though. She was very nice, and definitely deserves fairer working hours and wages from Ourisman management.
Pricing is not transparent.
Pricing is not transparent. For a used vehicle, expect them to ask for $5,000+ on top of the price listed online. Or else, haggle like all xxxx... and still pay more fees than at other dealers. Or, just take your business elsewhere... No shade to the saleswoman we met, though. She was very nice, and definitely deserves fairer working hours and wages from Ourisman management.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the information, We would like to look into this further if you could share some insight to Kunta@ourismancars.com i would be willing to make sure we take care of this situation
Very accommodating and informative even though I didn’t
Very accommodating and informative even though I didn’t purchase. Would consider them in the future.
Very accommodating and informative even though I didn’t
Very accommodating and informative even though I didn’t purchase. Would consider them in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your experience! We’re glad our team was helpful and informative. We’d love the opportunity to earn your business in the future.