Reviews
Write a reviewSapos
Super shady people they don?t care about the customer they do care about taking your money. I did not double check my lease and got a higher price for a cheaper vehicle
Sapos
Super shady people they don?t care about the customer they do care about taking your money. I did not double check my lease and got a higher price for a cheaper vehicle
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Consuelo Carrillo Ruiz, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (503) 251-3349. We look forward to hearing from you. Respectfully, Angie, Customer Service Manager
Great experience
They helped me find exactly what was right for me. Great coffee machine too. Very nice people. Great customer service for how long we were there too.
Great experience
They helped me find exactly what was right for me. Great coffee machine too. Very nice people. Great customer service for how long we were there too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Respectfully, Angie, Customer Relations Manager
I can't believe it
These guys left my family and I out in the cold. Literally ended up walking down 122nd and having to find a ride home. Don't tell people they are approved until they're ACTUALLY approved. I think this might have spoiled my liking for Nissan completely!! You left my family in an unsafe environment and completely caught my wife and I off guard!!! After reading some of the other one star reviews I feel better about not having the other $1,000 down.
I can't believe it
These guys left my family and I out in the cold. Literally ended up walking down 122nd and having to find a ride home. Don't tell people they are approved until they're ACTUALLY approved. I think this might have spoiled my liking for Nissan completely!! You left my family in an unsafe environment and completely caught my wife and I off guard!!! After reading some of the other one star reviews I feel better about not having the other $1,000 down.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi James, We are very disappointed about not being able to secure a finance package for you. We only sell vehicles and are sometimes at the mercy of the lenders. Lenders will give us preapprovals based on the information provided. If the stipulations they set forth do not match the minimum requirements, they have the discretion of not providing final approval. Please know it is only our intention to sell you a car and provide an amazing experience. We are sincerely sorry the lender could not provide final approval for you. Respectfully, Angie, Customer Service Manager
Beware bait and switch
Beware of the ads for Certified Pre Owned cars from this dealer. We drove across town to see an advertised Certified Pre Owned Nissan Versa. After searching the lot with a Sales representative we found the car in the back corner of the dealership. The car, judging from the thick layer of dirt on the car, clearly had been sitting there for sometime. After some checking, the sales representative said the engine needed to be replace in the car and would not be for sale. So much for this dealer's Certified Pre Owned cars. But it gets worse, The sales rep informed us they had another Certified Pre Owned car at a similar price. So we went to view that car. While viewing the car I asked for the exact price of the car. The sales rep did the typical slimy sales routine of not answering a direct question, instead giving the previous answer that the car was priced similar to the advertised car, that is the car with the bad engine. Instead he wanted us to go for a test drive then come inside "to discuss numbers". At this point I was irritated that I could not get a direct answer on the price and insisted on knowing the exact price. The sales rep insisted on first getting the CarFax which would show the price (as far as I know CarFax does not include the price). After making us wait for sometime on the lot (another slimy sales tactic) he finally returned with the CarFax and handwritten on it was a price almost $5,000 more than the advertised price of the previous car. What slimy sales tactics. I will not be returning to this dealer, ever.
Beware bait and switch
Beware of the ads for Certified Pre Owned cars from this dealer. We drove across town to see an advertised Certified Pre Owned Nissan Versa. After searching the lot with a Sales representative we found the car in the back corner of the dealership. The car, judging from the thick layer of dirt on the car, clearly had been sitting there for sometime. After some checking, the sales representative said the engine needed to be replace in the car and would not be for sale. So much for this dealer's Certified Pre Owned cars. But it gets worse, The sales rep informed us they had another Certified Pre Owned car at a similar price. So we went to view that car. While viewing the car I asked for the exact price of the car. The sales rep did the typical slimy sales routine of not answering a direct question, instead giving the previous answer that the car was priced similar to the advertised car, that is the car with the bad engine. Instead he wanted us to go for a test drive then come inside "to discuss numbers". At this point I was irritated that I could not get a direct answer on the price and insisted on knowing the exact price. The sales rep insisted on first getting the CarFax which would show the price (as far as I know CarFax does not include the price). After making us wait for sometime on the lot (another slimy sales tactic) he finally returned with the CarFax and handwritten on it was a price almost $5,000 more than the advertised price of the previous car. What slimy sales tactics. I will not be returning to this dealer, ever.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Savvy Shopper, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (503) 251-3349. We look forward to hearing from you. Respectfully, Angie, Customer Service Manager
Rustom Nissan
Wow. Everyone took such good care of us. The dealership was spotless and they took extra care throughout the process to make us feel safe and cared for. Definitely would go back! Thanks Dante, Dewey and the whole team. Outstanding service
Rustom Nissan
Wow. Everyone took such good care of us. The dealership was spotless and they took extra care throughout the process to make us feel safe and cared for. Definitely would go back! Thanks Dante, Dewey and the whole team. Outstanding service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kay, thank you for your kind review; we are happy to pass along your comments to the team here at Rustom Nissan Of Portland! If you have any further questions, please give us a call. We're always happy to help! Respectfully, Angie, Customer Relations Manager
new car
the process was quick and fast. and every one was great
new car
the process was quick and fast. and every one was great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Damair Scruggs, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Respectfully, Angie, Customer Relations Manager
Roxanne countryman
The whole process was very quick. My salesman Ivan was great and made me feel comfortable.
Roxanne countryman
The whole process was very quick. My salesman Ivan was great and made me feel comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roxanne Countryman, we're happy you found our staff to be so supportive during your experience here at Rustom Nissan Of Portland. If you have any further questions, please give us a call. We're always happy to help! Respectfully, Angie, Customer Relations Manager
Excellent service.
Excellent place to buy cars Thank you Nissan of portland
Excellent service.
Excellent place to buy cars Thank you Nissan of portland
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Pedro Flores Duran, we are very happy to have provided you with such a positive experience. If you ever need anything in the future, we are always here to help. We look forward to your next visit. Take care! Respectfully, Angie, Customer Service Manager
It was great!
It was great! Victoria was super helpful and made the experience enjoyable, I'm sure she'll be a lawyer by the time I buy my next truck but I will definitely return and work with someone else.
It was great!
It was great! Victoria was super helpful and made the experience enjoyable, I'm sure she'll be a lawyer by the time I buy my next truck but I will definitely return and work with someone else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jay Grubbs, thank you for your kind review; we are happy to pass along your comments to the team here at Rustom Nissan Of Portland! Victoria is a great asset to our team and we are very happy to have her. Thank you again for your business. Happy New Year, Angie, Customer Relations Manager
New car experience
Everyone was awesome. Matthew, Julian, Jeff, the finance people. Definitely recommend visiting if in the market for a new car
New car experience
Everyone was awesome. Matthew, Julian, Jeff, the finance people. Definitely recommend visiting if in the market for a new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Amy. We appreciate your business and your feedback. We look forward to your next visit. Cheers, Angie, Customer Relations Manager