Beaverton Toyota

Drove in with a maintenance light on and needed to know why it was on. They took my car in immediately, checked me in and within an hours time let me know what the issues were and then corrected them I appreciate their quick response and great communication.

Buying a vehicle has always been one of my least favorite activities. Having owned my previous vehicle for 16 years you could imagine my reluctance to buy a replacement. Everything went very well in a comfortable environment. I only had to deal with one person throughout the entire transaction. No high pressure, just facts about the process. All in all, I would go back and do it all over again.

The dealership knows my name at this point since I have called them every week multiple times since I purchased my vehicle for one issue or another over the last 4 weeks. The process was going very well up front with my sales person Kristin T. and getting me into a used 2014 Prius for my long work commute. I had to finance 5k of the vehicle which I knew I would have trouble getting but Toyota Financial Services backed me and I was grateful for. The sales process was great from start to signing the documents and driving away, minus a few glitches with their tablet signing system. The main issues started 1 week after I had my car and realized it had damage to the bumper and turned out it was sold to me that way. I had to take a day off of work to meet with the management team to prove the damage was missed by their service department during the certified inspection, which was proven to be the case. The management was then completely awesome and said they would cover the damage being fixed at no cost to me and that we just needed to get it setup for service. A few days after dropping it off for service, I was picking up my car but found that not all of the damage had been repaired and the bumper was not re-hung properly to the point there was now a gap exposing the bumper hanging brackets or clips. I addressed these issues with a member of the service management team who then proceeded to tell me that the repair was done successfully and that in order to get all of the damage repaired and looking properly they would need to replace the entire bumper. He also took it upon himself to remind me I purchased a "used" vehicle and to expect some issues like the gaps in the hanging bumper. He did say that if I was not satisfied that I would need to get any additional repairs approved through my sales person and that they would be happy to continue to service the vehicle based on what gets approved. I immediately reported the issues I had with the service and the comments from the Service Drive Manager to the person who got the service approved. Long story short and a few missed callbacks later, I am having to setup another repair service date to rehang the bumper properly. I was waiting for everything to get completed before writing this review but I am not sure when that will be so I figured I had better get it out of the way. I have nothing but respect for George Lyons and Kristin Tremain for working with me on these issues and getting me into my new car. George is awesome and although he is extremely busy he makes sure to make me, the customer, feel important and prioritized. Communication seems to be lacking throughout and callbacks can sometimes take a few days if voicemails are left but they are a business and seem to be very busy. I was impatient at times and called back to check the status of things when I hadn't heard from them in a while. I have had extremely bad experiences in the past with dealerships and I was afraid going into this one was going to end up the same way however George is making the process much more bearable and I know he is doing all he can to make it right for me, the customer. The dealership is clean and the staff I have dealt with so far have been mostly helpful and caring. The battle ahead for me lies mainly with the service department and resolving those issues properly. Best Regards, Daniel Hunter

The dealership was a nice environment. My dealer was especially friendly and I will definitely keep in touch with him. I am a new driver at 28 and moving to Albuquerque in a few weeks and Richard helped me get answers to all of my questions. I now consider him family. I'm also very happy with the car.

I went into Beaverton Toyota to check out some cars because mine was getting old and what not. I was approached by Joel Iwanaga with a very warming services. He was able to understand my wants and need. Didn't pressure me into buying something I can't afford. He was very polite and professional. Showed my girlfriend and I options for cars and would give us time to talk it over. Not once did he try to push me toward another car. Even though it was night and pretty cold outside he would be running around outside looking for the right car and letting us sit inside the car to keep warm. Helped us every step of the way. Just a great overall person.

We have always and continue to always experience excellent service and most importantly trust our service provider. It continues to be a positive experience each and every time we come in.

The service in every area is top quality from the moment I walked in until the day I picked up my Truck. Both Adam and George did everything I wanted in ordering my new truck. This is the way Business should be done. A rare thing thing these days. Businesses around the country should take a look at your model. This is the second truck I have purchased from Beaverton Toyota and I will continue to do business here and recommend to everyone I know that is looking for Toyota. I have always bought Toyota and dealt with many dealers over the years. This experience has been the best of all of them by far- no comparison. Thank you Adam, George and Beaverton Toyota.

To have an appointment and still have to wait 2 hours to get an oil change is too long! Also, I asked for new wiper blades and was charged $40.00 for the whole wiper arm! So now a oil change and wipers cost over $120.00!! Ridiculous!

Ajay was helpful in locating the exact truck we wanted. He listened carefully. He found us a truck within 3 weeks. We are pleased with our service.

We've worked with Ajay before, he always makes the effort to find what our needs are and helps us find the right vehicle for us.