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2021 consumer dealer award
View 4 awards
2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award

Reviews

(1,840 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Honda from DealerRater.

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Buying a car at MAUI Honda was a great experience

My whole experience at Maui Honda couldn’t have gone any better. My salesperson Melissa was kind and knowledgeable. She wasn’t pushy at all and did a good job of coming up with a deal I could fit in to my budget. What she proposed was what ended up in black and white. I had a terrible experience at another dealership last year on Maui so I came in sckeptical and was pleasantly surprised how smooth this purchase was. Khem was also so nice and explained everything very well went it came to signing all my final paperwork. These two women have earned my trust and reccomendation. I feel like I not only have a new van but two new friends. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2019 Honda Pilot

This was my third new car purchase at Island Honda. I keep coming back because of the friendly and professional service the team provides.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I’ll forever be a Island Honda Maui customer

Been a customer since 2011 and Island Honda has ALWAYS provided great customer service. Shout out to Sami, Omar and Malia. Purchased a used 2010 GMC Terrain that ran into a few problems after I had bought it, but these three made sure that I was in good hands from the purchase to the service it needed to even providing me a loaner car until everything was taken care of. Thanks guys! I highly recommend Island Honda Maui.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Don’t buy a used car from here

Don’t buy a used car from here, ESPECIALLY if it isn’t a Honda. They do not do their due diligence inspecting them for issues apparently, and then are unwilling and unable to fix things that are clear issues minutes after driving the car off the lot. Plus their service department is ridiculously rude and unprofessional. I don’t know if I have ever had such bad customer service before.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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An overall success

I thought that the entire dealership knew exactly what they were doing. Melissa was a great help because she really knew the models very well and she knew what she was talking about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Service

I went to the dealership not knowing what to expect because me credit isn't the greatest (below 600) and I was upside down in my vehicle loan. The team at Island Honda (Melissa and the finance department) worked with what I had and helped me to get into a brand new honda accord. Would definitely reccoment the dealership and Melissa especially.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Car purchase

Great and professional salesperson, great price, and outstanding service. Able to answer all questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome

I was recommend by a close friend of mine to reach out to Melissa and was told she is very helpful. I am not an easy person to deal with, meaning I am very indecisive person. She helped me through the process with patience from beginning to end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Honda Accord

I was referred to Melissa Barauidan at Island Honda. I’m glad I got her because she’s very patient and knowledgeable about Honda’s and helped me find the perfect Honda Accord that fits my needs and fits my family. I will send all my friends and family to her. Thank you Melissa for your help, very pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Happy CR-V Owner

Theresa was attentive and fair. Not pushy and listened. A great salesperson. She got me a deal I was comfortable with and I left a happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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