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Cutter Chrysler Dodge Jeep RAM of Pearl City

(255 reviews)
Visit Cutter Chrysler Dodge Jeep RAM of Pearl City
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–5:00pm
Tuesday 8:30am–9:00pm 7:00am–5:00pm
Wednesday 8:30am–9:00pm 7:00am–5:00pm
Thursday 8:30am–9:00pm 7:00am–5:00pm
Friday 8:30am–9:00pm 7:00am–5:00pm
Saturday 8:30am–9:00pm 8:00am–2:00pm
Sunday 9:00am–6:00pm Closed

Reviews

(255 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Do not believe them

I was shopping for a cargo van like thr Promaster City but one with a second set of seats. The sales person was great but did not know about thr Promaster. The sales manager Nathan Emmans assured me SEVERAL times tha it can be done and he would get me the information on Monday. Well six days later he e-mails me saying he can not get involved due to liability issues. Well, he got involved when he stepped in and said he will get me the information AFTER the sale was complete. Just goes to show that this dealership will say anything to make the sale.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mahalo Cutter Crew!!

PHENOMINAL experience. Words can't compare to the 'aloha' I felt from the Cutter crew at pearl city. Baylee Massey our sales rep was so reassuring that they would do everything in their power to get me the car I wanted for the price I could afford and that's exactly what they did. She was amazingly sweet and worked her hardest to get us the exact car we wanted. I feel as though we really connected. She was incredibly helpful in the most ways possible. I can't thank her and Nate E (sales manager) enough for their hard work in getting my husband and I our a car that we LOVE. It still feels so unreal to have the car I've always hoped for. Everyone at their location was beyond helpful, sweet and caring throughout our experience. I'm truly so happy with the outcome and look forward to seeing them for future servicing on the vehicle- such as utilizing the two free oil changes we got as well! ;) Mahalo Cutter crew!!!! You guys are awesome!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your review, Tesla! We're so happy to hear about your great experience with Baylee. It's our pleasure to work hard for you and make sure you get the exact car you want. We appreciate your kind review and look forward to seeing you in the future. Mahalo!

Great Job Ryan

Ryan McKinney was a great salesman. Interesting and very knowledgeable. I would greatly recommend Ryan to be the one you seek for your car purchasing needs. Go Ryan, do that Swamp thing thing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your review Drew! We're happy to know Ryan was so great during your purchase. We sincerely appreciate your feedback and hope to see you in the future.

Great Deal Great Dealership

I really appreciate the work from the salesman all the way to the financial managers. They helped me as soon as I pulled in (some people don't like this, but I hate walking around a lot for an hour before someone decides to see if I need anything). Tom "TC" Crockett was the man, from start to finish. He actively listened to what I wanted, what I was interested in seeing, and arguably most important, my price range. Not one time was I forced to look at anything outside of my price range, or pressured into looking at higher trim levels that I couldn't afford. Honestly, I would come here again. I would definitely recommend this place to anyone who is looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your review Tim! We're happy to hear TC and our team listened to your needs and made sure you got exactly what you wanted. We really appreciate hearing from you, and we hope to serve you in the future.

1st Time Buyer

Wow! What an experience it was buying my first car! Baylee Massey my sales rep. Was great, we test drove a few cars but of course before she told me the perks and showed me the spare tire and jack. She told me I was going to get a good deal and indeed I did. Thank you so much for all your help Baylee and everyone at CUTTER DODGE in pearl city!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Shaquina, thanks for your review! We're so glad to hear Baylee assisted you and got you a great deal on your new car. If we can do anything else for you please let us know!

Great Dealership

IWe recently bought a 2015 Dodge Durango, I had Ryan and sales manager Nate they both worked so hard to get us home in this brand new Durango. Got the price we wanted, they were informative and friendly. Thank you so much again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rosalba, thanks for your review! We're glad to hear Ryan and Nate helped make sure you left our lot happy in your brand new Durango. We're happy to assist you, so please let us know if there's anything else we can do for you!

Awesome customer service.

Initially, I did not go to the dealership with the idea of walking out with a new vehicle. But the awesome customer service Baylee provided for me got me into a 2015 Dodge Durango. I am very happy with my new vehicle, Baylee worked with me to a number I felt comfortable with and she made it happen. Definitely recommend this dealership for anybody that is looking for a new car and a great deal. Make sure you contact Baylee to get you behind the wheel on a awesome new vehicle! e

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Geovanny, thanks for your review! We're thrilled to hear Baylee provided great service and helped make your deal happen. We appreciate your recommendation and look forward to seeing you again.

Thank you Cutter for fast return or my vehicle

I want to thank Brenda at cutter for great customer service I dropped off my car as stand by and was told it could take about a week or so before they could look at my vehicle but I got a call the very same day and my vehicle was ready for pick up. Thank you A+++++++ service and Brenda was great and very professional and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Denise, thank you for your feedback! We're happy to provide you friendly and quick service for your vehicle. We look forward to assisting you again in the future.

Experince with Cutter Jeep

2 days ago I bought a 2016 wrangler unlimited jeep. I went in after a brief phone call explaining my expectations of car buying. I am not a shopper, I want a very quick in and out experience. My first meeting didn't go so well, I explained again my expectations. Long story short they met all of my expectations and beyond. They have earned a lifetime customer. Great!!! experience all the way around. Its always nice when someone actually listens to what you are saying. Friendly staff and follow up. Mahalo to all that helped me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Clay, thanks for your review! It's great to hear our team met your expectations and made sure you left happy. We look forward to assisting you again in the future.

Excellent sales team!

Bought two cars from here. Very professional and pleasant team! Will was awesome, found me my dream car with all my picky wishes. Totally would recommend this place to family and friends!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Natalie, thanks for your review! We're glad to hear Will and our sales team provided a professional and pleasant purchasing experience for you. We appreciate your recommendation.