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Thompsons GMC

(177 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday 10:00am–5:00pm Closed
New (530) 903-4153 (530) 903-4153
Used (530) 363-7766 (530) 363-7766
Service (530) 363-7768 (530) 363-7768

Reviews

(177 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompsons GMC from DealerRater.

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Just purchased 22 gmc 2500

Really helpful, best prices, that?s why I traveled almost 3 hours to buy a vehicle from them.they go above and beyond to make it happen,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kyle Ryan needs a promotion

Kyle Ryan hands down is the best salesman there is! He made the process so easy and got us exactly what we wanted! I couldn’t be more satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

After a few not so pleasant experiences at other dealerships Thompsons was the best car buying experience I have had. The quote i Received via email for the Truck I wanted was EXACTLY the same as When I went in to purchase it.. no other fees, no gimmicks, no pressure. Other dealerships quote you high 1st and hope You take the bait... Thompsons was the opposite. salesman Kyle said he would put together the best deal he could and thats exactly what he did. I will be purchasing all future vehicles from Thompsons and its over a 2 hr drive for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2021 SLT 1500 Great experience

Easy purchase straight forward dealership and staff. Said and did what they said they would. Thompson GMC Placerville CA 👍 go get yours. 2021 GMC SLT 1500

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Thompsons Buick GMC Team

Buying a Used Car from Thompson’s

Very friendly and excellent customer service. We bought from them the very first time we went there and we will go back to them next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Thompsons Buick GMC! Sincerely, Thompsons Buick GMC Team

Machinist/mechanic

Everything went smooth, Ed and Victor the person that helped me was very cordial and helpful with the process, I’m happy with the purchase of my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Thompsons Buick GMC Team

We’re so glad we found exactly the truck we wanted....

We’re so glad we found exactly the truck we wanted. Making the purchase was so smooth and everyone there was so delightful to work with. Would recommend this dealer to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Thompsons Buick GMC! Sincerely, Thompsons Buick GMC Team

Thompson’s has the friendly feel.

The team at Thompson’s are great. The process was so easy and quick. I highly recommend them. I had a long drive to their dealership and we were able to come to an agreement over the phone on price. I don’t know if that would have been possible elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Thompsons Buick GMC Team

Thompsons Buick, GMC

Thompsons has a friendly and knowledgeable staff who sincerely considered my offer and settled on a fair price; I will continue to shop at Thompson’s in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Thompsons Buick GMC Team

Update:Nothing about my initial experience has changed...

Update: Nothing about my initial experience has changed but I did receive appropriate and prompt attention to my problem after making my complaint repeatedly known to the dealer. They have fully addressed my concerns and have taken concrete steps to rectify my issues and bring my car back to full working condition. I had to negotiate like crazy with an argumentative sales associate to get a second key in my deal. Dealer never provided second key (deal closed almost 4 months ago). Followed up 3 months later (2 months and 2 weeks after the key was supposed to be delivered) when I really needed second key hoping they had ordered it and just never called. Never ordered and now will take an eternity to get there. I now have no keys and will be waiting at least 7 business days to get any key. I will also have to pay out of packet or use my own roadside to tow my VERY expensive driveway brick to the dealer to get the key programed. I bought a Yukon from them 5 years ago and was excited to come back because of the positive experience I had. Obviously that was a mistake. Argumentative salves person, unhelpful service department and in inept deal closure department that NEVER did its job. This dealership is not the one I bought a car from before. Thompson do your job. Don't withhold waybill items (intentionally or unintentionally) from customers. They are either negotiated parts of the deal or things we have paid for at sale. They are legally ours and getting upset with us about you not doing your job is a nail in the coffin issue for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Thompsons Buick GMC Team