Reviews
Write a review2016 Kia Forte Purchase
I had a great experience at Bill Dodge buying a 2016 Kia Forte. Low sales pressure and responsive negotiating to get to the price I was willing to pay. In the end, we both gave a little which leads to successful outcome. Matt and Brian were great and I love the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice 2015 Optima EX
Bought my 2rd car at this dealer. overall pretty good. A few hoops to jump through, but that's buying a car.
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I LOVE MY NEW CAR!!!!!
I Love my new car and they couldn't have made the process any easier or faster!!! Thank you!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill Dodge Kia of Saco
I have purchased many cars in my life time and each time I dreaded going to the dealership. It started with emails to Matt at Bill Dodge Kia of Saco. He was so helpful on helping us narrow down our search for the right vehicle. Then it ended with Rob at the same location. Great customer service!!! He spent time on explaining everything we needed to know and the process. I will certainly be buying my next car at the location
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Does anyone at Bill Dodge RETURN CALLS
Took my car in for an oil change, got it home To then notice the oil light on, my father checked it to find it more than a quart low. We have called and have no received a callback.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dan, we are so sorry to hear about this. Our General Manager would love to speak with you. We are not able to look up your file because this review does not tell us your last name. At your earliest convenience please contact Nick Elwell by calling 854-3200 so that we can fix the situation.
POOR POOR CUSTOMER SERVICE, no return calls
Worst customer service EVER!! I purchased a car from them in May 2015, was told they would get me the 2nd key, I made 6 trips back, called too many times to remember now, then was passed around more than the sports page. I called everyone from Bill Dodge, Win, and Stacy, and never did they return a call. I was nothing but polite each time, not until I got upset, did they finally listen, well it took them 4 months to get me a 2nd key.....and never a call back. It was me driving the process that finally led to getting the key. Bill Dodge has shown the worst customer service that I have ever dealt with. I will never purchase from them, and would advise all others to rethink your business there as well. Worst place ever !!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike, as per the communication between you and Win Dodge, we are sorry for the issue and we are glad that you have your 2nd key now. We pride ourselves on being better than that, and we are sorry that this mistake took place.
THAY DID NOT CALL ME BACK TUE. WILL BE 1 WEEK
UN HAPPY don't temty me to say the things I wont to say. I will find a car I don't need your help. I will go door to door if I have to there are dealers out there I think my cash will be good at the other dealers I will start looking tue.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great place, Great Deal
This place is just amazing! Even though we have a Nissan Dealer in our own City, we keep getting the best deal, best price, and best service from the people at Bill Dodge Nissan of Saco. We priced out a 2014 Nissan Pathfinder and Bill Dodge gave us more for our trade and saved us thousands over everyone else. Bob and Dan were friendly and not pushy at all, we like that over other Dealers we have dealt with. The New showroom is really very nice, you can watch them service your car through the large windows and seating area, and the Large Screen T.V. makes waiting for service very nice. It's just so pleasant dealing with honest friendly people, I can't imagine why anyone wouldn't drive 15 minutes to buy a vehicle and save big time. This is our families 4th new vehicle from the Nissan of Saco Dealership, and I'm sure it won't be our last! Thanks to all the staff at Bill Dodge for treating us with respect and dignity, and again thanks for the great deal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Loving our new used Kia Sportage!
We signed up on line to inquire about a Kia Sportage, within one day Rob Williams contacted us to find out exactly what we wanted. He was very enthusiastic in finding us a vehicle. Within a few days we were test driving a vehicle and the following day we purchased it. We are very happy with our Kia Sportage. Thanks Rob for all your help.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchase of new Kia Soul
Rob Williams at Saco Kia dealership was awesome. I only went with the idea that I was looking to see what my next SUV would be. I have loved the Soul since they came out. He made it possible for me to purchase this vehicle within the next few days, I LOVE this vehicle!!!!!! The whole lease process was great. The dealership does need a face lift but I understand theyt will move next door when the new Nissan building is finished , when Nissan moves to it. A special thanks again to Rob Williams at Kia in Saco. Thanks, Linda
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase