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Merced Toyota

(857 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2018 consumer dealer award

Reviews

(857 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Merced Toyota from DealerRater.

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Customer service is amazing, with great communication

Customer service is amazing, with great communication throughout Thank you so much, Fred for the excellent service.

Customer service is amazing, with great communication

Customer service is amazing, with great communication throughout Thank you so much, Fred for the excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We’re thrilled to hear about your positive experience, Eve! Our team works hard to provide great service and communication. We'll make sure to pass along your kind words to Fred. Thank you for choosing us! Regards, Manuel Guerrero General Manager

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Sales man and the managers are only worried of finalizing

Sales man and the managers are only worried of finalizing their sales. They don't worry about anything else once you sign the paperwork.

Sales man and the managers are only worried of finalizing

Sales man and the managers are only worried of finalizing their sales. They don't worry about anything else once you sign the paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Brian, Thank you for your perspective. I'm guessing that you're upset about the various conversations had about your requirement to provide us with your insurance information. If, in your opinion it was too much, I understand. We appreciate you finally providing it. As for the owner's manuals, we both know you received these from Martin. If there is anything else bothering you, call me. 209-725-9000. I'm open to having a conversation with you. Manuel Guerrero - General Manager

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Excellent service, not pushy .

Excellent service, not pushy .. pleasant and friendly.. did want I request…I will be back !

Excellent service, not pushy .

Excellent service, not pushy .. pleasant and friendly.. did want I request…I will be back !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, Suzy! We appreciate hearing that you had a great experience with our team. Your satisfaction is our priority, and we look forward to welcoming you back soon! Regards, Manuel Guerrero General Manager

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Jessica from service is great!

Jessica from service is great! Very knowledgeable and quick. Thank you so much! Will be back!

Jessica from service is great!

Jessica from service is great! Very knowledgeable and quick. Thank you so much! Will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Jessica in service. Her dedication to providing quick and knowledgeable assistance truly makes a difference. We look forward to welcoming you back soon! Regards, Manuel Guerrero General Manager

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Thank you Drual, very professional knowledgeable and

Thank you Drual, very professional knowledgeable and attentive. We use this dealership because of you.

Thank you Drual, very professional knowledgeable and

Thank you Drual, very professional knowledgeable and attentive. We use this dealership because of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We’re thrilled to hear about your positive experience with Drual! Our team is dedicated to providing top-notch service, and it’s great to know their professionalism made a difference. Thank you for choosing us! Regards, Manuel Guerrero General Manager

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Merced toyota is definitely a nice and friendly place to

Merced toyota is definitely a nice and friendly place to take your car for maintenance

Merced toyota is definitely a nice and friendly place to

Merced toyota is definitely a nice and friendly place to take your car for maintenance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks for the great feedback, Steve! We're thrilled to hear you had a positive experience with our team. Providing friendly and reliable service is our top priority. We look forward to seeing you again for your car maintenance needs! Regards, Manny Guerrero General Manager

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Love Merced Toyota!

Love Merced Toyota!! Everyone's so nice. Brought in my Sienna for oil change and it was done in a timely manner. Highly recommend them. Service & sales dept. Are awesome!!

Love Merced Toyota!

Love Merced Toyota!! Everyone's so nice. Brought in my Sienna for oil change and it was done in a timely manner. Highly recommend them. Service & sales dept. Are awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thanks for your fantastic review, Mayra! We're thrilled to hear you had a great experience with our team and that your Sienna was serviced promptly. Your recommendation means a lot to us, and we look forward to serving you again! Regards, Manny Guerrero General Manager

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This dealership is very clean, modern and professional.

This dealership is very clean, modern and professional. The staff is friendly, courteous and knowledgeable. Easy appointments and they offer shuttles. The waiting area is nice and we received a discount at the restaurant nearby. They are busy.

This dealership is very clean, modern and professional.

This dealership is very clean, modern and professional. The staff is friendly, courteous and knowledgeable. Easy appointments and they offer shuttles. The waiting area is nice and we received a discount at the restaurant nearby. They are busy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're thrilled to hear you had a positive experience with our clean environment and friendly staff. We appreciate your feedback and are glad you enjoyed the nearby restaurant discount. We look forward to welcoming you back! Regards, Manny Guerrero General Manager

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The staff at the dealership were great to work with.

The staff at the dealership were great to work with. I appreciate their help with everything!

The staff at the dealership were great to work with.

The staff at the dealership were great to work with. I appreciate their help with everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks, Caitlin! We’re thrilled to hear you had a great experience with our team. Your satisfaction means a lot to us, and we’re here to help whenever you need! Regards, Manny Guerrero General Manager

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I first went to Modesto IE:near the mall.

I first went to Modesto IE:near the mall. Had a VERY bad response to my concerns of the brakes not working in reverse. SO I switched to Merced and was VERY pleased with the PERSONAL service. Also their attention to detail. Would HIGHLY recommend them. Thanks for the great work.

I first went to Modesto IE:near the mall.

I first went to Modesto IE:near the mall. Had a VERY bad response to my concerns of the brakes not working in reverse. SO I switched to Merced and was VERY pleased with the PERSONAL service. Also their attention to detail. Would HIGHLY recommend them. Thanks for the great work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team and appreciate your recommendation. Providing excellent service and attention to detail is our priority, and we're glad we could meet your needs. Looking forward to serving you again! Regards, Manny Guerrero General Manager

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